I sincerely wanted to like this bakery. However, the customer service was incredibly unwelcoming. As a new customer, I placed my cake order over the phone with a kind employee (I add this because she was genuinely helpful), pre-paid, and scheduled for pick-up. I arrived at the appropriate time, and being that I was new, stood at the counter patiently since I wasn't sure how their system worked and could see they were very busy. After 10 minutes of waiting, an employee looks at me directly, making eye contact, and proceeds to give me a dirty look. A few more minutes pass and another employee finally asks me if I have been helped. After telling her that I pre-paid and have a scheduled time for cake pick-up, she tells me to grab a number and wait. I understand this was my mistake and get into line. However, I expected that a cake pick-up time would be respected, especially since I pre-paid. After a few more minutes, she brings me back to the counter and hands off the cake. To me, it seems like this employee did that for the purpose of making a point.In terms of food quality, the cake was great. However, I don't appreciate the dirty looks or ignoring customers. You would expect a high end bakery to provide high quality baked goods and excellent customer service. Skimming other reviews of individuals and hearing from another colleague who faced the same thing appears to show a trend in this behavior. I, in addition to my friends and work place colleagues, will not be returning to this establishment.
Atmosphere: 1
Food: 4
Service: 1
Zay
My girl friend bought me a cake for my birthday and I found out not everyone likes fondant but that just means more for me haha it was a special birthday cake for me and you guys couldn't have done a better job on creating my cake for me how i wanted it. I'll most definitely be back to order a cake from you guys.
I come to this shop about twice a year, and every year I'm treated poorly. I forget, my fault, that I have to take a number. However, I noticed that there was one customer in the shop, in front of me while I was standing in line. When the lady at the counter finished helping the customer in front of me, she completely ignored me and walked away, calling the next number like the shop had other guests. We made eye contact, you can clearly see that I was next in line! After being ignored, I took a number and another lady helped me. I ordered 2 cakes that cost around 90 bucks, and she asked me if I wanted any writing on it. I originally said no, but changed my mind last min. Paid extra for the writing. I thought the writing was complementary, I'm not upset, just disappointed ?
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Birthday Cake
Alicia Roman
Staff is rude seem so frustrated and bothered ?
Atmosphere: 4
Food: 4
Service: 1
Alessandro B.
The birthday cake we ordered was delicious and the muffins we ate were fresh and tasty
Linda Samuelson
Cakes, pies and pastries are amazing and well priced. Associates are friendly and helpful.Wheelchair accessibility: Spaces right up front, ramp leads straight to the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Chocolate Cake
Jasleen Toor
Indulging in these pastries was a delight; their freshness truly elevated the experience. A wedding cake from the same bakery wowed us with its spectacular decoration and rich, unforgettable taste. The exceptional customer service further enhances this culinary haven. I wholeheartedly recommend exploring their offerings for a delightful experience, whether for daily indulgences or special occasions.
Great cake, but even if you order and pay for a cake in advance, you have to take a number and wait in line. No dedicated spot for pre-ordered pickup like at La Boulangerie.
A wonderful patient brought these in for staff! They smelled like heaven! The cookie I had was crispy on the edges and chewy in the inside! I had to go with the OG cookie! Chocolate chip! It tasted like what you'd expect a perfect cookie to taste like!
Maria Flores
Was not aware of ticket system was pretty much scolded for not grabbing one, while trying to order one of the staff members white lady with eyeliner was very short with me irritated that I did not grab a number so I proceeded to leave and heard her call me rude..
kriswthak
Staff was
Service: 1
Paulette C.
There are always so many people at this bakery. Their bakery items are good but VERY expensive.
Stefanie Tacata
We ordered our son's 1st birthday cake at Eddie's and it was impeccable! Everything was as Eddie's promised and our guests loved it. Thank you, Eddie's, for such a job well done!
I sincerely wanted to like this bakery. However, the customer service was incredibly unwelcoming. As a new customer, I placed my cake order over the phone with a kind employee (I add this because she was genuinely helpful), pre-paid, and scheduled for pick-up. I arrived at the appropriate time, and being that I was new, stood at the counter patiently since I wasn't sure how their system worked and could see they were very busy. After 10 minutes of waiting, an employee looks at me directly, making eye contact, and proceeds to give me a dirty look. A few more minutes pass and another employee finally asks me if I have been helped. After telling her that I pre-paid and have a scheduled time for cake pick-up, she tells me to grab a number and wait. I understand this was my mistake and get into line. However, I expected that a cake pick-up time would be respected, especially since I pre-paid. After a few more minutes, she brings me back to the counter and hands off the cake. To me, it seems like this employee did that for the purpose of making a point.In terms of food quality, the cake was great. However, I don't appreciate the dirty looks or ignoring customers. You would expect a high end bakery to provide high quality baked goods and excellent customer service. Skimming other reviews of individuals and hearing from another colleague who faced the same thing appears to show a trend in this behavior. I, in addition to my friends and work place colleagues, will not be returning to this establishment.
Atmosphere: 1
Food: 4
Service: 1
My girl friend bought me a cake for my birthday and I found out not everyone likes fondant but that just means more for me haha it was a special birthday cake for me and you guys couldn't have done a better job on creating my cake for me how i wanted it. I'll most definitely be back to order a cake from you guys.
Food: 5
Service: 5
Recommended dishes: Garden Salad and Creamy Chicken Noodle Soup, Birthday Cake, Strawberry Pizza, Cheesecake
The BEST pastries and
Atmosphere: 5
Food: 5
Service: 5
I am addicted to the beehives they are so good!!My family loves
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Almond Croissant Cheese Danish Bostock Apricot Pecan Scone, Croissants
I come to this shop about twice a year, and every year I'm treated poorly. I forget, my fault, that I have to take a number. However, I noticed that there was one customer in the shop, in front of me while I was standing in line. When the lady at the counter finished helping the customer in front of me, she completely ignored me and walked away, calling the next number like the shop had other guests. We made eye contact, you can clearly see that I was next in line! After being ignored, I took a number and another lady helped me. I ordered 2 cakes that cost around 90 bucks, and she asked me if I wanted any writing on it. I originally said no, but changed my mind last min. Paid extra for the writing. I thought the writing was complementary, I'm not upset, just disappointed ?
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Birthday Cake
Staff is rude seem so frustrated and bothered ?
Atmosphere: 4
Food: 4
Service: 1
The birthday cake we ordered was delicious and the muffins we ate were fresh and tasty
Cakes, pies and pastries are amazing and well priced. Associates are friendly and helpful.Wheelchair accessibility: Spaces right up front, ramp leads straight to the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Chocolate Cake
Indulging in these pastries was a delight; their freshness truly elevated the experience. A wedding cake from the same bakery wowed us with its spectacular decoration and rich, unforgettable taste. The exceptional customer service further enhances this culinary haven. I wholeheartedly recommend exploring their offerings for a delightful experience, whether for daily indulgences or special occasions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Almond Croissant Cheese Danish Bostock Apricot Pecan Scone, Wedding Cake, Croissants
Great cake, but even if you order and pay for a cake in advance, you have to take a number and wait in line. No dedicated spot for pre-ordered pickup like at La Boulangerie.
Restaurantji Recommends
A wonderful patient brought these in for staff! They smelled like heaven! The cookie I had was crispy on the edges and chewy in the inside! I had to go with the OG cookie! Chocolate chip! It tasted like what you'd expect a perfect cookie to taste like!
Was not aware of ticket system was pretty much scolded for not grabbing one, while trying to order one of the staff members white lady with eyeliner was very short with me irritated that I did not grab a number so I proceeded to leave and heard her call me rude..
Staff was
Service: 1
There are always so many people at this bakery. Their bakery items are good but VERY expensive.
We ordered our son's 1st birthday cake at Eddie's and it was impeccable! Everything was as Eddie's promised and our guests loved it. Thank you, Eddie's, for such a job well done!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake