I used to like Chipotle. Fresh, healthy, friendly. I don't complain much but last week's experience was horrible. Food not fresh, staff including manager rude and pushy - get through the line, what do you want, what do you want, what do you want, portions much smaller than last time and even more expensive! And why do they keep changing their recipes to be spicier and spicier, or, was it just this Chipotle?We used to be a once a week Chipotle family and a year ago ruined that... It's been about a year. I've written this review to remind myself to not go back.
Atmosphere: 2
Food: 2
Service: 1
Sarah Saavedra
I would have to agree with the last review of this location. My daughter and I came here back in September and had a much more positive experience as to the one we had tonight in February. The overall atmosphere/vibe was negative. I could tell the staff working was understaffed and they were trying their best to be positive. The cleanliness of the place was pretty bad. The cash register area was covered in bits and pieces of previous customers orders, the trash cans in the lobby were overflowing, and the seating area needed some love as well. I'm going to say that this location had a super busy day and wasn't prepared for it, which is wonderful for them in the long run but disapointing to those of us dining there tonight. I'm not discrediting the efforts of the staff working tonight, they did their best. The manager on duty should have been better trained, knowledgeable, and empowered to call in additional staff for help. It isn't their fault, it's the store managers fault.
Atmosphere: 1
Food: 3
Service: 2
Jonathan Cervera
What happened to this place? The tables are always dirty, the floors are covered in food. The lettuce and guac were browning.
Atmosphere: 1
Food: 2
Service: 1
Robert Martinez
Really good fresh fast food.
Atmosphere: 5
Food: 5
Service: 5
Michael A
Wifey loves Chipotle!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Bowl
Peggy Davis
First time trying food. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Yaya
Chicken too salty..
Food: 1
Service: 1
C.V
Sterile environment, atmosphere is cold and boring inside, but the food and service is good.
Atmosphere: 2
Food: 5
Service: 5
Sharyn Jung
We haven’t had very good experiences at this location in Glendora. The worst experience was after restaurants opened up from covid. The girl who “helped” us was awful. She acted like we were inconveniencing her when we wanted certain things on our order. This most recent time was barely slightly better. It was later on in the evening so it wasn’t as if they were busy. The girl “helping” us had no personality and wasn’t very friendly at all. The dining area was a complete disaster. Every table inside was dirty. Then it looked like someone was going to start cleaning tables and he went outside to clean! We had to ask for utensils and the area to get utensils and drinks was a mess. I don’t think we are ever coming to this location again. We filled out the survey this place was awful and never heard back from management. I guess they don’t want our money. We will go elsewhere from now on.
I have tried this chipotle for the third time since they've opened at this location many years ago, It's been a few years and let me tell you it was worse than the first two times I will not give this place another chance. Total food disarray, dirty honestly I should've looked at the reviews I wouldn't have gone there yesterday.
Margarita R.
This chipotle was nasty dirty. The guy that served my good was very nice a courteous but the guy behind the register was rude. All tables were dirty no trays. Then the food gave me a stomach ache
David M.
Out of food.... We came still an hour left we ask if they are open they say yea but we only have brown rice and Barbacoa really why are they open.... 10-18-23
Richard Morse
6:30 pm, missing several items, rice, onion peppers, chicken, the carnitas looked like it was swimming in weeks old grease. And the service was pathetic, slow, indifferent, the you don't like it, leave, attitude. I should have. Waited more than 5 minutes for chicken then just a tiny scoop, "that's all"? "You can order extra if you like". Should have left as soon as I walked in. I used to like this place years back. I'll pass next time.
Atmosphere: 2
Food: 2
Service: 1
Nicholas Q.
Shout-out to how bad the management team at this location has been fore over 3+ years. I say this because every single time you walk into this store the service takes FOREVER awhile a bunch of workers are always doing nothing walking around the back on there phones peeking at customers like there not there etc.... Do not eat here if you are on a time constraint, for the LIFE OF THEM a they can serve food quickly. Huge shout-out to the shift leads always doing a crap job
Same as all the other Chipotles. Which is Good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito
I used to like Chipotle. Fresh, healthy, friendly. I don't complain much but last week's experience was horrible. Food not fresh, staff including manager rude and pushy - get through the line, what do you want, what do you want, what do you want, portions much smaller than last time and even more expensive! And why do they keep changing their recipes to be spicier and spicier, or, was it just this Chipotle?We used to be a once a week Chipotle family and a year ago ruined that... It's been about a year. I've written this review to remind myself to not go back.
Atmosphere: 2
Food: 2
Service: 1
I would have to agree with the last review of this location. My daughter and I came here back in September and had a much more positive experience as to the one we had tonight in February. The overall atmosphere/vibe was negative. I could tell the staff working was understaffed and they were trying their best to be positive. The cleanliness of the place was pretty bad. The cash register area was covered in bits and pieces of previous customers orders, the trash cans in the lobby were overflowing, and the seating area needed some love as well. I'm going to say that this location had a super busy day and wasn't prepared for it, which is wonderful for them in the long run but disapointing to those of us dining there tonight. I'm not discrediting the efforts of the staff working tonight, they did their best. The manager on duty should have been better trained, knowledgeable, and empowered to call in additional staff for help. It isn't their fault, it's the store managers fault.
Atmosphere: 1
Food: 3
Service: 2
What happened to this place? The tables are always dirty, the floors are covered in food. The lettuce and guac were browning.
Atmosphere: 1
Food: 2
Service: 1
Really good fresh fast food.
Atmosphere: 5
Food: 5
Service: 5
Wifey loves Chipotle!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Bowl
First time trying food. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Chicken too salty..
Food: 1
Service: 1
Sterile environment, atmosphere is cold and boring inside, but the food and service is good.
Atmosphere: 2
Food: 5
Service: 5
We haven’t had very good experiences at this location in Glendora. The worst experience was after restaurants opened up from covid. The girl who “helped” us was awful. She acted like we were inconveniencing her when we wanted certain things on our order. This most recent time was barely slightly better. It was later on in the evening so it wasn’t as if they were busy. The girl “helping” us had no personality and wasn’t very friendly at all. The dining area was a complete disaster. Every table inside was dirty. Then it looked like someone was going to start cleaning tables and he went outside to clean! We had to ask for utensils and the area to get utensils and drinks was a mess. I don’t think we are ever coming to this location again. We filled out the survey this place was awful and never heard back from management. I guess they don’t want our money. We will go elsewhere from now on.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I have tried this chipotle for the third time since they've opened at this location many years ago, It's been a few years and let me tell you it was worse than the first two times I will not give this place another chance. Total food disarray, dirty honestly I should've looked at the reviews I wouldn't have gone there yesterday.
This chipotle was nasty dirty. The guy that served my good was very nice a courteous but the guy behind the register was rude. All tables were dirty no trays. Then the food gave me a stomach ache
Out of food.... We came still an hour left we ask if they are open they say yea but we only have brown rice and Barbacoa really why are they open.... 10-18-23
6:30 pm, missing several items, rice, onion peppers, chicken, the carnitas looked like it was swimming in weeks old grease. And the service was pathetic, slow, indifferent, the you don't like it, leave, attitude. I should have. Waited more than 5 minutes for chicken then just a tiny scoop, "that's all"? "You can order extra if you like". Should have left as soon as I walked in. I used to like this place years back. I'll pass next time.
Atmosphere: 2
Food: 2
Service: 1
Shout-out to how bad the management team at this location has been fore over 3+ years. I say this because every single time you walk into this store the service takes FOREVER awhile a bunch of workers are always doing nothing walking around the back on there phones peeking at customers like there not there etc.... Do not eat here if you are on a time constraint, for the LIFE OF THEM a they can serve food quickly. Huge shout-out to the shift leads always doing a crap job