Burned by Rubio's online again. A simple 3 item order, missing 1/3 of the items. I was refunded, and they made that easy, to their credit. And they convinced me the missing food was in the bag when it was picked up. But they claim they couldn't refund the tip since it was done through Door Dash. Door Dash claims Rubio's has to do it. After 40 minutes of talking to both I give up, knowing that I tipped the guy for eating my dinner.Rubio's take zero responsibility for the service (Door Dash). I ordered through Rubio's online, I got emails from Rubio's, with ads to join their Rubio's clubs for points. But the guy on the phone insists they have involvement and point you to Door Dash. DD points you back to Rubios. It's a convenient situation for both parties to take zero responsibility in service. And at the end of the day the honest Dashers get the short end of the stick, because I'm not inclined to tip prior to verifying that I actually get my food.
Atmosphere: 1
Food: 5
Service: 1
Parrish Silva
Great staff. Greetings at the door!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Two Tacos Plate
Jake Walker
My favorite Rubios, one employee in particular is fantastic. He has a hearing aid and always has a smile, always a positive part of the experience!I wish I remembered his name but he’s great.
Ron Schuur
I absolutely love the California Bowl chicken, rice and green sauce. Plus the regular stuff.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: California Bowl
Designs By Angelica
Delicious food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Tacos
Farid Parvini
Terrible serviceThey missed always miss the order and blame DoordashWhen called and talked to manager (Maria), she was so rude.She said you have to call Doordash!!
Food: 1
Service: 1
Fred Parvini (Solution21)
We ordered delivery for one of our employee's birthday.Half of the ordered was not delivered!!When we called and complained, someone very rude told us that it was not delivered because our oven was broke!!He promised us to refund, but never happend.
Food: 2
Service: 1
Michel K.
I've been going to Rubios a few times since I started working in Irvine. Yesterday was the first time my food ever came out cold and stale. I don't think I will be returning for awhile.
Reid F. Kilpatrick IV
Rubio's is an upscale chain Mexican food restaurant that has a decent variety on the menu. The one drawback is that they do not serve hard shell tacos.
Atmosphere: 4
Food: 4
Service: 4
Anaija Mendenhall
I love Rubio’s but this location is trash. I paid for extra protein and sauces that they did not give me. The manager didn’t even speak enough English to
I can't get enough of these beer battered shrimp tacos. I think they taste much better with out the fresca which are the flavored tomatoes. The team was friendly and the service was quick.
Schmool H.
I sometimes forget to give credit to where credit is due. This place is pretty consistent with the quality and service. Rubio's original Baja fish tacos were the first I've ever tried and I compare all fish tacos to this place. Always fresh. Always delicious.
Adella F.
Bruh why the portions here so tiny? I bought the lobster bowl for 17$ and it was the size of an appetizer. Super lame. Sadly I will have to black list this location. It used to be my favorite but it's just lame and overpriced for a teeny tiny portion. I'm still hungry and now I have to go somewhere else to pay even more money at 8:30 pm...
Perly Nour
Disappointing Experience at Rubio's GrillI recently visited Rubio's Grill on Wednesday, October 4th, around 6:15 PM, and unfortunately, my experience left much to be desired. I had placed an order with my wife over the phone, and upon entering the store to pick it up, I was astounded by the lack of cleanliness and the unprofessional behavior exhibited by the employees manning the registers.One particular cashier, a young Spanish girl, was coughing incessantly, which made both myself and other customers feel uncomfortable. Hygiene and health protocols should be a priority, especially during these times.Furthermore, I was disappointed to learn that despite my expectation of receiving a free taco with my order, the employees refused to honor this promotional offer, claiming that I had failed to specifically request the free taco during the phone order. Even when I pointed out that my wife had also ordered and they had neglected to include the free taco in her order, they still refused to rectify the situation. This resulted in me missing out on two promised tacos.Adding to my frustration, I had received a receipt with a survey code that promised a free drink or cookie upon completion. However, when I attempted to redeem this offer, the cashier informed me that their system was not functioning properly and could not accept the coupon. This was yet another instance where the restaurant failed to deliver on their promises to a loyal customer.Seeking a resolution, I requested to speak with a manager, only to be informed that the manager, Maria, would not be available until Friday. This lack of managerial presence further added to my disappointment and left me feeling unappreciated as a long-time customer.To provide some context, I had ordered three meals, including one order of two fish tacos and two orders of two shrimp tacos. Despite spending a considerable amount of money, I did not receive any of the promised free tacos. This, coupled with the failed survey redemption, made me question the integrity of Rubio's Grill and their commitment to customer satisfaction.Additionally, the long lines and the presence of only one cashier, who was coughing without wearing a mask while handling food, added to my dissatisfaction. These observations raised serious concerns about the restaurant's adherence to health and safety guidelines.Overall, my experience at Rubio's Grill was extremely disappointing. As a regular customer, I did not expect to be treated with such disregard and subjected to what felt like a game of deception. I am writing this review to alert others, so that they may be aware of the treatment they might receive and the potential for dishonest practices at this establishment.I plan to discuss these matters with the manager and, if necessary, escalate my concerns to Rubio's Grill's corporate office. It is my hope that they address these issues promptly, rectify the situation, and ensure that other customers do not have to endure a similar experience. As someone who has frequented this restaurant two to three times a week for the past year, I am disheartened by this turn of events and sincerely hope for a satisfactory resolution.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Any Six Tacos, The Original Fish Taco
Maria C.
My husband and I love Rubio's, we have never had any problems until today. Aaron was very rude and unprofessional, I ordered my usual but my husband was still undecided. Aaron in a rude tone kept asking us "anything else? Anything else?" Over and over, when our order was ready we notice a bag of chips was missing (also the bag was not even half way full) I came back and in a very polite way say "Hi, we are missing a bag of chips" Aaron left without saying a word and came back with it. (One of his coworkers told him to give us an extra bag of chips and he replied nah) My husband and I said "thank you", Aaron just turned around without saying anything, I then again said THANK YOU while his back was turned on us he said OK. Perhaps this young man needs a better training on customers service or a different job. Giving two stars because the people in the back where working hard on our food.
Burned by Rubio's online again. A simple 3 item order, missing 1/3 of the items. I was refunded, and they made that easy, to their credit. And they convinced me the missing food was in the bag when it was picked up. But they claim they couldn't refund the tip since it was done through Door Dash. Door Dash claims Rubio's has to do it. After 40 minutes of talking to both I give up, knowing that I tipped the guy for eating my dinner.Rubio's take zero responsibility for the service (Door Dash). I ordered through Rubio's online, I got emails from Rubio's, with ads to join their Rubio's clubs for points. But the guy on the phone insists they have involvement and point you to Door Dash. DD points you back to Rubios. It's a convenient situation for both parties to take zero responsibility in service. And at the end of the day the honest Dashers get the short end of the stick, because I'm not inclined to tip prior to verifying that I actually get my food.
Atmosphere: 1
Food: 5
Service: 1
Great staff. Greetings at the door!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Two Tacos Plate
My favorite Rubios, one employee in particular is fantastic. He has a hearing aid and always has a smile, always a positive part of the experience!I wish I remembered his name but he’s great.
I absolutely love the California Bowl chicken, rice and green sauce. Plus the regular stuff.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: California Bowl
Delicious food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Tacos
Terrible serviceThey missed always miss the order and blame DoordashWhen called and talked to manager (Maria), she was so rude.She said you have to call Doordash!!
Food: 1
Service: 1
We ordered delivery for one of our employee's birthday.Half of the ordered was not delivered!!When we called and complained, someone very rude told us that it was not delivered because our oven was broke!!He promised us to refund, but never happend.
Food: 2
Service: 1
I've been going to Rubios a few times since I started working in Irvine. Yesterday was the first time my food ever came out cold and stale. I don't think I will be returning for awhile.
Rubio's is an upscale chain Mexican food restaurant that has a decent variety on the menu. The one drawback is that they do not serve hard shell tacos.
Atmosphere: 4
Food: 4
Service: 4
I love Rubio’s but this location is trash. I paid for extra protein and sauces that they did not give me. The manager didn’t even speak enough English to
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I can't get enough of these beer battered shrimp tacos. I think they taste much better with out the fresca which are the flavored tomatoes. The team was friendly and the service was quick.
I sometimes forget to give credit to where credit is due. This place is pretty consistent with the quality and service. Rubio's original Baja fish tacos were the first I've ever tried and I compare all fish tacos to this place. Always fresh. Always delicious.
Bruh why the portions here so tiny? I bought the lobster bowl for 17$ and it was the size of an appetizer. Super lame. Sadly I will have to black list this location. It used to be my favorite but it's just lame and overpriced for a teeny tiny portion. I'm still hungry and now I have to go somewhere else to pay even more money at 8:30 pm...
Disappointing Experience at Rubio's GrillI recently visited Rubio's Grill on Wednesday, October 4th, around 6:15 PM, and unfortunately, my experience left much to be desired. I had placed an order with my wife over the phone, and upon entering the store to pick it up, I was astounded by the lack of cleanliness and the unprofessional behavior exhibited by the employees manning the registers.One particular cashier, a young Spanish girl, was coughing incessantly, which made both myself and other customers feel uncomfortable. Hygiene and health protocols should be a priority, especially during these times.Furthermore, I was disappointed to learn that despite my expectation of receiving a free taco with my order, the employees refused to honor this promotional offer, claiming that I had failed to specifically request the free taco during the phone order. Even when I pointed out that my wife had also ordered and they had neglected to include the free taco in her order, they still refused to rectify the situation. This resulted in me missing out on two promised tacos.Adding to my frustration, I had received a receipt with a survey code that promised a free drink or cookie upon completion. However, when I attempted to redeem this offer, the cashier informed me that their system was not functioning properly and could not accept the coupon. This was yet another instance where the restaurant failed to deliver on their promises to a loyal customer.Seeking a resolution, I requested to speak with a manager, only to be informed that the manager, Maria, would not be available until Friday. This lack of managerial presence further added to my disappointment and left me feeling unappreciated as a long-time customer.To provide some context, I had ordered three meals, including one order of two fish tacos and two orders of two shrimp tacos. Despite spending a considerable amount of money, I did not receive any of the promised free tacos. This, coupled with the failed survey redemption, made me question the integrity of Rubio's Grill and their commitment to customer satisfaction.Additionally, the long lines and the presence of only one cashier, who was coughing without wearing a mask while handling food, added to my dissatisfaction. These observations raised serious concerns about the restaurant's adherence to health and safety guidelines.Overall, my experience at Rubio's Grill was extremely disappointing. As a regular customer, I did not expect to be treated with such disregard and subjected to what felt like a game of deception. I am writing this review to alert others, so that they may be aware of the treatment they might receive and the potential for dishonest practices at this establishment.I plan to discuss these matters with the manager and, if necessary, escalate my concerns to Rubio's Grill's corporate office. It is my hope that they address these issues promptly, rectify the situation, and ensure that other customers do not have to endure a similar experience. As someone who has frequented this restaurant two to three times a week for the past year, I am disheartened by this turn of events and sincerely hope for a satisfactory resolution.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Any Six Tacos, The Original Fish Taco
My husband and I love Rubio's, we have never had any problems until today. Aaron was very rude and unprofessional, I ordered my usual but my husband was still undecided. Aaron in a rude tone kept asking us "anything else? Anything else?" Over and over, when our order was ready we notice a bag of chips was missing (also the bag was not even half way full) I came back and in a very polite way say "Hi, we are missing a bag of chips" Aaron left without saying a word and came back with it. (One of his coworkers told him to give us an extra bag of chips and he replied nah) My husband and I said "thank you", Aaron just turned around without saying anything, I then again said THANK YOU while his back was turned on us he said OK. Perhaps this young man needs a better training on customers service or a different job. Giving two stars because the people in the back where working hard on our food.