the manager there is so bad as customer service.she stop our service because she got delivered her Starbucks drink and instead of finishing our order she went on the back to drink her Starbucks. then a Dash driver arrived to pick up food for delivery, and she literally threw the bag of food in the counter for the driver to get it. Did not get her name but, has the right arm Tattooed.Parking: that lady should not be a manager at pollo loco or any other place.
Atmosphere: 1
Food: 4
Service: 1
Eric Levine
I love el pollo loco, but this location is pure garbage. The chicken is awful, literally meatless, the service was so bad I felt lucky I escaped with my life, and of course I was sick all night from the food. DO NOT EAT HERE!
Atmosphere: 1
Food: 1
Service: 1
Peter Farag
Short staffed at lunch time, there’s one cashier and she’s doing other tasks at the same time.
Noelvy Ibarra
This location has been the worse experience. They not even smile to the customer I was like 10 minutes standing in front of the cashier she not even notice me, what a poor customer service. Cashier names Irma R.
Atmosphere: 1
Food: 4
Service: 1
Levi Kickler
Who doesn't love chicken ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chips, Avocado
Jose Montano
They wouldn't give me more sauce, even though every other el pollo loco gives you as many sauces as you want. I'm never coming here
Atmosphere: 3
Food: 4
Service: 1
Alejandro David Dumas
Black male was disrespectful to me after placing my order made me swipe my card twice was rude said you didn't pay for anything gave a black female free chicken and another black male free jalapenos he also yelled at me I don't know why a Latino business hires black people who have nothing to do with the Latino culture I need to speak to management and also address I'm an advocate for the community and this is my first time dining here I cancelled my order
Raul Nava
The best chicken in town , try the pico de hallo salsa, the green salsa so delicious ?
Atmosphere: 5
Food: 5
Service: 5
Ruben G.
The food was excellent as always. The entire staff looks genuinely happy, even dealing with rain. This restaurant is always clean and inviting. The restrooms outside is not very safe but overall the restaurant looks clean.
Isaiah Soto
This place has attitude problem. The employees seem to hate their job. Makes the experience awful. The food is good, the service sucks.
Great costumer service, good food and clean environment and they are fast and got my order perfect !
Eileen P.
I've lived in the area for some time now so once in a while I come back thinking/hoping things have gotten better, WRONG!!!! Costumer service is the ABSOLUTE worst. I waited at the first window for way too long when I said hello, the lady's response was "wait". No, can u wait a second. I'll be right with you. Nope, I got a wait. I ordered a salad and was asked to pay 44 cent extra for my dressing. I mean WTH!!!
Art B.
Slowest ever. Also, the cashier just handled cash for two people, then went and handled food just a second later.
Cullen Lee
good food, horrible customer service, word to the wise: if you want $25.00 a hour for charging me for chicken, or flipping it, you need to give better customer service and less of an attitude, not even a thank you from the girl at that window.
the manager there is so bad as customer service.she stop our service because she got delivered her Starbucks drink and instead of finishing our order she went on the back to drink her Starbucks. then a Dash driver arrived to pick up food for delivery, and she literally threw the bag of food in the counter for the driver to get it. Did not get her name but, has the right arm Tattooed.Parking: that lady should not be a manager at pollo loco or any other place.
Atmosphere: 1
Food: 4
Service: 1
I love el pollo loco, but this location is pure garbage. The chicken is awful, literally meatless, the service was so bad I felt lucky I escaped with my life, and of course I was sick all night from the food. DO NOT EAT HERE!
Atmosphere: 1
Food: 1
Service: 1
Short staffed at lunch time, there’s one cashier and she’s doing other tasks at the same time.
This location has been the worse experience. They not even smile to the customer I was like 10 minutes standing in front of the cashier she not even notice me, what a poor customer service. Cashier names Irma R.
Atmosphere: 1
Food: 4
Service: 1
Who doesn't love chicken ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chips, Avocado
They wouldn't give me more sauce, even though every other el pollo loco gives you as many sauces as you want. I'm never coming here
Atmosphere: 3
Food: 4
Service: 1
Black male was disrespectful to me after placing my order made me swipe my card twice was rude said you didn't pay for anything gave a black female free chicken and another black male free jalapenos he also yelled at me I don't know why a Latino business hires black people who have nothing to do with the Latino culture I need to speak to management and also address I'm an advocate for the community and this is my first time dining here I cancelled my order
The best chicken in town , try the pico de hallo salsa, the green salsa so delicious ?
Atmosphere: 5
Food: 5
Service: 5
The food was excellent as always. The entire staff looks genuinely happy, even dealing with rain. This restaurant is always clean and inviting. The restrooms outside is not very safe but overall the restaurant looks clean.
This place has attitude problem. The employees seem to hate their job. Makes the experience awful. The food is good, the service sucks.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Great costumer service, good food and clean environment and they are fast and got my order perfect !
I've lived in the area for some time now so once in a while I come back thinking/hoping things have gotten better, WRONG!!!! Costumer service is the ABSOLUTE worst. I waited at the first window for way too long when I said hello, the lady's response was "wait". No, can u wait a second. I'll be right with you. Nope, I got a wait. I ordered a salad and was asked to pay 44 cent extra for my dressing. I mean WTH!!!
Slowest ever. Also, the cashier just handled cash for two people, then went and handled food just a second later.
good food, horrible customer service, word to the wise: if you want $25.00 a hour for charging me for chicken, or flipping it, you need to give better customer service and less of an attitude, not even a thank you from the girl at that window.
Atmosphere: 3
Food: 4
Service: 1
employee (a guy at drive thru) so
Atmosphere: 4
Food: 1
Service: 1