Number 1, I don't like putting my order in by machine. At least at McDonald's you have a choice.Number 2, I asked for Juicy breast and thighs. I got over cooked chicken. There is no way on the self order machine to ask for juicy breast or thigh. One wing was black on the side you couldn't see.Number 3, no pico de galllo(?).How do you run out by 8pm but don't close until 10pm.I hate you all putting that watery avocado sauce in my bag. It goes straight in the trash when I get home.
Irma Meza
The supervisor has to pay more attention, there are no sauces, the chicken is raw and the employees are a little rude, thank you
Ciudad Juarez
Why the offer new shrimp tostada if they never have shrimps this is the second time im coming to this place and the last one
Atmosphere: 1
Food: 1
Service: 1
Valerie Perez
Tostada was good
Atmosphere: 5
Food: 5
Service: 5
Lisa Garcia
I've had many bad experiences at El Pollo Loco restaurants but this location by far, has been the worst yet. Order took about 25-30 min to receive. Some customers waited even longer. The customer ahead of me asked for salsa and the young man behind the counter replied with "we don't have any" then turned and walked away. NO SALSA?! What the heck? Then another employee opened a fridge and took out a few cups of pico de gallo and placed them in a bag for a drive thru order. Those if us at the counter were angry. I asked about that and the young man from before said "oh that's not salsa that's pico de gallo do you want some of that?" ..i said yes and asked when the green avocado salsa works be available and a female employee said "10 min they are making it". All the while the store manager was at another register acting as if he doesn't see the disorder in the store, conveniently not making eye contact with anyone. 10 min later I went back up to the counter to ask if the avocado salsa was ready and the same young man said "we don't have any" I told him that someone was making it 10 min ago and he said "umm no we're not gunna have any today, were short staffed". Mind you, I counted 7 kitchen employees and 1 supervisor , who by then had disappeared into the back somewhere, instead of making salsa. I was furious and couldn't believe the lack of customer service. They could of told us there was no salsa before we ordered. And the unprofessionalism and lack of leadership and care from the supervisor was shocking. Oh and the pico de gallo I was given was nothing more that a whole tomato in a lil plastic salsa cup. I will never ever go to the Pollo loco on Roscoe and Van nuys ever again.
Atmosphere: 1
Food: 2
Service: 1
juana alon
The chicken was the way I like it thank you
Atmosphere: 5
Food: 5
Service: 5
Neva Give
My experience was good thanks to Joseph for going above and beyond to make sure i got what i ordered when the restaurant “ran out” great job Joseph ??????????
miros
The food is good, I recommend taking away food.
Atmosphere: 3
Food: 5
Service: 4
Brittney Cueva
the food was very high quality and tasted amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl, Two Churros, Chips
The worts and dirtiest place , bad attitude . I ask to get my food for dine inn and they put it to go then l ask for more salsa and made me wait for long time , the restroom it’s so dirty it’s worst then a homeless please never going to came back it’
Food: 1
Llewellyn R
This shouldn't even be part of El pollo loco franchise, It's extremely filthy. Tried ordering Tostada bowl. They refused to make me one do to the tostada bowls being for online orders only. Soda Machine is outdated or just been neglected. Floors haven't been sweepted all week perhaps. Way to disgusting. Are there No Managers?
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Avocado, Burrito
Emily T
My order was a regular chips and guac. I’m sorry but does this look like guac? I didn’t even eat this.
Food: 1
Cecilia Herrera
I love the food, BUT THE SERVICE UNFORTUNATELY IS NOT GOOD, I asked for a dressing for my salad and they said NO, they didn’t have anymore, because they were closing!!! Really!!!! It’s sad how this place is falling down ?
Atmosphere: 1
Food: 2
Service: 1
Lancelot Lancelot
I’ve been coming to this El Pollo loco for over a year and I love it. I just met the new GM Owen while he was walking around the restaurant introducing himself to guests. He asked me what I like about El Pollo loco and I told him that it was a great value and healthier than other fast food restaurants. He told me he agreed and said that places like McDonalds only make you full for an hour or two before your hungry again. I can’t imagine a life without El Pollo loco!
Number 1, I don't like putting my order in by machine. At least at McDonald's you have a choice.Number 2, I asked for Juicy breast and thighs. I got over cooked chicken. There is no way on the self order machine to ask for juicy breast or thigh. One wing was black on the side you couldn't see.Number 3, no pico de galllo(?).How do you run out by 8pm but don't close until 10pm.I hate you all putting that watery avocado sauce in my bag. It goes straight in the trash when I get home.
The supervisor has to pay more attention, there are no sauces, the chicken is raw and the employees are a little rude, thank you
Why the offer new shrimp tostada if they never have shrimps this is the second time im coming to this place and the last one
Atmosphere: 1
Food: 1
Service: 1
Tostada was good
Atmosphere: 5
Food: 5
Service: 5
I've had many bad experiences at El Pollo Loco restaurants but this location by far, has been the worst yet. Order took about 25-30 min to receive. Some customers waited even longer. The customer ahead of me asked for salsa and the young man behind the counter replied with "we don't have any" then turned and walked away. NO SALSA?! What the heck? Then another employee opened a fridge and took out a few cups of pico de gallo and placed them in a bag for a drive thru order. Those if us at the counter were angry. I asked about that and the young man from before said "oh that's not salsa that's pico de gallo do you want some of that?" ..i said yes and asked when the green avocado salsa works be available and a female employee said "10 min they are making it". All the while the store manager was at another register acting as if he doesn't see the disorder in the store, conveniently not making eye contact with anyone. 10 min later I went back up to the counter to ask if the avocado salsa was ready and the same young man said "we don't have any" I told him that someone was making it 10 min ago and he said "umm no we're not gunna have any today, were short staffed". Mind you, I counted 7 kitchen employees and 1 supervisor , who by then had disappeared into the back somewhere, instead of making salsa. I was furious and couldn't believe the lack of customer service. They could of told us there was no salsa before we ordered. And the unprofessionalism and lack of leadership and care from the supervisor was shocking. Oh and the pico de gallo I was given was nothing more that a whole tomato in a lil plastic salsa cup. I will never ever go to the Pollo loco on Roscoe and Van nuys ever again.
Atmosphere: 1
Food: 2
Service: 1
The chicken was the way I like it thank you
Atmosphere: 5
Food: 5
Service: 5
My experience was good thanks to Joseph for going above and beyond to make sure i got what i ordered when the restaurant “ran out” great job Joseph ??????????
The food is good, I recommend taking away food.
Atmosphere: 3
Food: 5
Service: 4
the food was very high quality and tasted amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl, Two Churros, Chips
We tried to order but they refuse to give it to
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The worts and dirtiest place , bad attitude . I ask to get my food for dine inn and they put it to go then l ask for more salsa and made me wait for long time , the restroom it’s so dirty it’s worst then a homeless please never going to came back it’
Food: 1
This shouldn't even be part of El pollo loco franchise, It's extremely filthy. Tried ordering Tostada bowl. They refused to make me one do to the tostada bowls being for online orders only. Soda Machine is outdated or just been neglected. Floors haven't been sweepted all week perhaps. Way to disgusting. Are there No Managers?
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Avocado, Burrito
My order was a regular chips and guac. I’m sorry but does this look like guac? I didn’t even eat this.
Food: 1
I love the food, BUT THE SERVICE UNFORTUNATELY IS NOT GOOD, I asked for a dressing for my salad and they said NO, they didn’t have anymore, because they were closing!!! Really!!!! It’s sad how this place is falling down ?
Atmosphere: 1
Food: 2
Service: 1
I’ve been coming to this El Pollo loco for over a year and I love it. I just met the new GM Owen while he was walking around the restaurant introducing himself to guests. He asked me what I like about El Pollo loco and I told him that it was a great value and healthier than other fast food restaurants. He told me he agreed and said that places like McDonalds only make you full for an hour or two before your hungry again. I can’t imagine a life without El Pollo loco!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Meal for Two, Two Churros, Chicken Taquitos, Double Chicken Bowl, Cheese Quesadilla, Chicken Tortilla Soup, Chicken Avocado, Mashed Potatoes w Gravy, Avocado Salad, Nachos, Tortilla Soup, Double Chicken Avocado Salad, Avocado, Chips, Classic Chicken Burrito, Classic Tostada Salad, Chips & Guacamole Large, BRC Burrito, Keto Burrito