I stopped on my way back to my house from Lake Tahoe ,and it was great because I really wanted lunch, ?
Atmosphere: 5
Food: 5
Service: 5
Ya Sabes
4/13/24- I came in for Horchata only to find out you don't have it at this location. This after I had ordered and paid for my food. That didn't matter because of the great customer service I received.Christian was on duty and he greeted me on my way in. This is my first time as we don't have Pollo Loco in the Midwest. He was friendly and took time to answer my questions.I asked about discounts, promotions and coupons. He went over the menu and helped me order. Very patient. He treated other customer's who came in after me the same way.Lupe prepared my plate. She gave me salsa, napkins and utensils. I was impressed because not everyone does this. She made sure to ask if I needed anything else.The crew was working handling the drive thru and customers walking in. Lorenzo was friendly and offered to assist me when I asked for names. I do this to include them in my review.I did not wait long for my food as the service is fast both inside and drive thru.My meal was perfect. I had the three piece thigh and leg meal with beans and rice. It comes with two corn or flour tortillas. They offer three types of salsa or you can have all three. I noticed they are not stingy. The size of the portion is good two share. As for me I enjoyed it all ?While I was eating my dinner I noticed the sunset coming down. It was a nice view while I ate dinner.After my meal I met Teresita because I ordered churros. She was on duty. I found out she's the manager, so I expressed that she has a good crew. I told her I would do this review.I hope Christian and Lupe get a shout out along with this crew. Thanks to them not having Horchata didn't matter because the customer service was great!If I lived here this would be my place.Ya Sabes!Vegetarian options: I notice a variety of meals and I am sure they can tell you what they offer that I may have missed. It's a sure bet to come in if you're a vegetarian.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pinto Beans
Greg Martinez
Workers Always nice, friendly and our order is always right!!
Atmosphere: 5
Food: 5
Service: 5
Eric
Can't beat a free burrito! Download the app today, sign up and get a free burrito..a value of over $10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
Merri R
Chain fast food grilled chicken. Stay away from the carnitas. They are just dry, overcooked pork. No toppings. The chicken is tasty with a slight citrus flavor.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: BRC Burrito
Paul E. Jacobs
Great fast service, friendly staff and great grilled chicken and shrimp.
Atmosphere: 3
Food: 5
Service: 5
Edvardescabralmachado Cabral Machado
Cozy place, good staff! But the meal was cold.
Atmosphere: 4
Food: 3
Service: 4
J. S. R.
I took a shot. For the first time in many years I ordered delivery. Despite my attention to detail, I was shorted a side and also received no salsa. This review is not for the food--which was excellent--this review is for the response to being shorted a side on my $70 meal. "That was my bad, you can come here and I'll give you the side." I didn't order delivery so I can come in and get the food I paid for.
ML
the chicken and the food overall was very fresh and
Atmosphere: 5
Food: 5
Service: 5
Katrina M.
I came to try this El Pollo for the first time, I am visiting from other state from NY we also have this and I can say they were okay in NY. When I tried here in Sacramento. I was delighted that the amount of food that we had are plenty enough to feed our family of 3. I mean, look at this?! When I tasted it it is even better in Sacramento. The chicken is so delicious, juicy and moist. The sides are yummy too! I will come back not only because of the delicious food, It is also because of the friendly staff and the Manager Mike is also friendly.
One of the cleanest ones we have been into and the food was fresh.
Atmosphere: 5
Food: 5
Service: 5
Rachel Davis
Good food, good service, great staff. Especially Linda, who took get time to get the order for 3 younger boys and myself just perfect. Thank you Linda.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Avocado
EMMY PROUD 12/23/23
ONLY one time not so great friendly service rest of the time great.
Atmosphere: 5
Food: 5
Service: 5
EMMY PROUD 12/23/23
ONE time the service wasnt so great but the other times it has ben great tasty chicken will be back here because i have more coupons and i do like the fact that they,ll take your coupons here thats the most important part of us coming back.
I stopped on my way back to my house from Lake Tahoe ,and it was great because I really wanted lunch, ?
Atmosphere: 5
Food: 5
Service: 5
4/13/24- I came in for Horchata only to find out you don't have it at this location. This after I had ordered and paid for my food. That didn't matter because of the great customer service I received.Christian was on duty and he greeted me on my way in. This is my first time as we don't have Pollo Loco in the Midwest. He was friendly and took time to answer my questions.I asked about discounts, promotions and coupons. He went over the menu and helped me order. Very patient. He treated other customer's who came in after me the same way.Lupe prepared my plate. She gave me salsa, napkins and utensils. I was impressed because not everyone does this. She made sure to ask if I needed anything else.The crew was working handling the drive thru and customers walking in. Lorenzo was friendly and offered to assist me when I asked for names. I do this to include them in my review.I did not wait long for my food as the service is fast both inside and drive thru.My meal was perfect. I had the three piece thigh and leg meal with beans and rice. It comes with two corn or flour tortillas. They offer three types of salsa or you can have all three. I noticed they are not stingy. The size of the portion is good two share. As for me I enjoyed it all ?While I was eating my dinner I noticed the sunset coming down. It was a nice view while I ate dinner.After my meal I met Teresita because I ordered churros. She was on duty. I found out she's the manager, so I expressed that she has a good crew. I told her I would do this review.I hope Christian and Lupe get a shout out along with this crew. Thanks to them not having Horchata didn't matter because the customer service was great!If I lived here this would be my place.Ya Sabes!Vegetarian options: I notice a variety of meals and I am sure they can tell you what they offer that I may have missed. It's a sure bet to come in if you're a vegetarian.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pinto Beans
Workers Always nice, friendly and our order is always right!!
Atmosphere: 5
Food: 5
Service: 5
Can't beat a free burrito! Download the app today, sign up and get a free burrito..a value of over $10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
Chain fast food grilled chicken. Stay away from the carnitas. They are just dry, overcooked pork. No toppings. The chicken is tasty with a slight citrus flavor.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: BRC Burrito
Great fast service, friendly staff and great grilled chicken and shrimp.
Atmosphere: 3
Food: 5
Service: 5
Cozy place, good staff! But the meal was cold.
Atmosphere: 4
Food: 3
Service: 4
I took a shot. For the first time in many years I ordered delivery. Despite my attention to detail, I was shorted a side and also received no salsa. This review is not for the food--which was excellent--this review is for the response to being shorted a side on my $70 meal. "That was my bad, you can come here and I'll give you the side." I didn't order delivery so I can come in and get the food I paid for.
the chicken and the food overall was very fresh and
Atmosphere: 5
Food: 5
Service: 5
I came to try this El Pollo for the first time, I am visiting from other state from NY we also have this and I can say they were okay in NY. When I tried here in Sacramento. I was delighted that the amount of food that we had are plenty enough to feed our family of 3. I mean, look at this?! When I tasted it it is even better in Sacramento. The chicken is so delicious, juicy and moist. The sides are yummy too! I will come back not only because of the delicious food, It is also because of the friendly staff and the Manager Mike is also friendly.
Restaurantji Recommends
Great service! Delicious food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl
One of the cleanest ones we have been into and the food was fresh.
Atmosphere: 5
Food: 5
Service: 5
Good food, good service, great staff. Especially Linda, who took get time to get the order for 3 younger boys and myself just perfect. Thank you Linda.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Avocado
ONLY one time not so great friendly service rest of the time great.
Atmosphere: 5
Food: 5
Service: 5
ONE time the service wasnt so great but the other times it has ben great tasty chicken will be back here because i have more coupons and i do like the fact that they,ll take your coupons here thats the most important part of us coming back.
Atmosphere: 5
Food: 5
Service: 5