3/30/24- 2:36 PM. I walked in and was greeted by Rock. He was happy as could be. Then a few minutes after Jonathon came over and said hi.Both boys had been helping customers as they walked in.I needed time as we don't have your store in Indiana. I like many customers behind me went in for the Easter donuts on sale. They did not have any. They could not substitute the promo with a different variety. Some customers left. I stayed because Rock and Jonathon offered me great customer service.When I said I had a problem it's because the promotion was not met. As a previous District Manager in retail this falls in the hands of the owner or management, not the employees. I know this so my review is Highly Satisfied.When I said I may return in 30 days is because I go home April 15 and it's a long drive for me. If I lived here this would be my shop.I want to give Ariana working the register for her help and being friendly. She helped several customers before me and everyone left happy.I hope you recognize Rock, Jonathon and Ariana for their positive attitude and great customer service handling all those who went in for the Easter promotion. They made a huge change in my opinion the way they handled the situation they were put in.All I can say is plan ahead and make more ?Remind customers or offer them a free glaze while they wait or buy two dozens. Nice treat for the road ?Have a great day!Kid-friendliness: What kid doesn't like ? donuts ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Glazed Dozen, Variety of Donuts
Chris S
We used the drive up.Donuts, raised glazed, were heavy frosted! Why? One nice coating of sugar would be delicious. Really. Who eats that much pure sugar.
Atmosphere: 3
Food: 3
Service: 3
robert newell
Donuts not as good as I remember. They don’t always have a good selection especially later in the day.
Atmosphere: 4
Food: 3
Service: 4
Sunshine Pollard
Disgustingly dirty. The entire place. Gross!!
Atmosphere: 1
Food: 1
Service: 3
Christine Kurup
Customer service was great. However I was a little surprised with pricing. A dozen mini donuts for $20! Doesn’t seem right. I just think it was overly expensive . I should have just got the regular size donuts for almost the same price.
Atmosphere: 4
Food: 3
Service: 5
Hailey Guynes
This review solely goes out to Arjun! He was very kind, professional, and was most definitely the reason why it was a “wonderful day at Krispy Kreme” ! He is a great representation of your company, and I hope this review helps him get recognized for that! Thank you Arjun!
Atmosphere: 5
Food: 5
Service: 5
Wolfie Lyn
Love taking my Littles to watch the doughnuts be made and they enjoy picking out their doughnut to eat, but which kid doesn't
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Glazed Dozen
nestor rivera
You post on DoorDash you have them but can’t sell them, then when asked if you can switch the dozen I got with the Easter ones you won’t, i believe if I’m willing to pay for something there should be better customer service! I live in SoCal and wanted to get my daughter something special today
Atmosphere: 1
Food: 1
Service: 1
Yevgeniy Doskalchuk
Went there on St Patrick’s Day because online they had a promo code, however that location didn’t accept them. That’s fine, still bought a dozen glazed donuts but they were undercooked! I drove 30 min from Rancho Cordova, probably won’t be coming back.
Atmosphere: 3
Food: 3
Service: 3
Karen Minasyan
Always a pleasure to walk in a store where people The employees will welcome you. Nice fresh donuts as always were provided.Always love coming here.
I was waiting for a while to take my bf to KK for his first time. I even recommended this location specifically because of how I remember it from a couple months ago.We came in on an afternoon and surprisingly there are NO CUSTOMERS but there were napkins spread out all over the tables and the manager is sitting having a meeting in one of the tables. I was excited with the new easter flavors and I asked the blacl haired girl in braids how much the deals were and she just stayed quiet and said theyre either 20 or priced individually. I didn’t feel like I was being helped andshe just stood there waiting for me to decide even though I had so many questions.She wasnt even smiling andmade us feel like we should leave. I didnt remember the store being this cold and empty before. The donuts were also notmoist and not as fresh as I remember them to be anymore. It’s such a shame. The mini easter donuts were dry and old. We paid alot of money for KK because we expected the quality to be better than any other donut shop but the service andthe food today did not match up to our expectations. My boyfriend did not want to go back to the store anymore. I never really write bad reviews but I had to because I feel very sad of the change. KK was always a pleasant thought to me but now I am not sure if it will be the same.
Aric Mack
Got my order wrong
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Original Glazed Dozen
Anastasia Shatalin
Usually, they have a good stuff but today in a midday the person on the mic were very rude and even didn't took order carefully. This person should not work with people. They also didn’t put napkins.
kyle smith
Normally love Krispy Kreme but the service in the drive through is unacceptable. The person on the mic was short rude and dismissive if you hate your job you're in Sacramento there are plenty of others.
Atmosphere: 1
Food: 1
Service: 1
Moi Moi
Overall it's a sugary donut what do you expect. If you're looking for a great donut that has a good balance of flavor and sugar this is not the place. That said their donuts are fresh and their customer services friendly. I'm personally on a huge fan of them because of the over sweetness used but my friends seem to enjoy them more so. Additionally they are always seemed to be out of my favorite flavors so I rarely get a chance to enjoy some of their fruit based donuts such as their blueberry or apple. Customer service here was for the most part okay however the person always seemed a bit snippy.
3/30/24- 2:36 PM. I walked in and was greeted by Rock. He was happy as could be. Then a few minutes after Jonathon came over and said hi.Both boys had been helping customers as they walked in.I needed time as we don't have your store in Indiana. I like many customers behind me went in for the Easter donuts on sale. They did not have any. They could not substitute the promo with a different variety. Some customers left. I stayed because Rock and Jonathon offered me great customer service.When I said I had a problem it's because the promotion was not met. As a previous District Manager in retail this falls in the hands of the owner or management, not the employees. I know this so my review is Highly Satisfied.When I said I may return in 30 days is because I go home April 15 and it's a long drive for me. If I lived here this would be my shop.I want to give Ariana working the register for her help and being friendly. She helped several customers before me and everyone left happy.I hope you recognize Rock, Jonathon and Ariana for their positive attitude and great customer service handling all those who went in for the Easter promotion. They made a huge change in my opinion the way they handled the situation they were put in.All I can say is plan ahead and make more ?Remind customers or offer them a free glaze while they wait or buy two dozens. Nice treat for the road ?Have a great day!Kid-friendliness: What kid doesn't like ? donuts ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Glazed Dozen, Variety of Donuts
We used the drive up.Donuts, raised glazed, were heavy frosted! Why? One nice coating of sugar would be delicious. Really. Who eats that much pure sugar.
Atmosphere: 3
Food: 3
Service: 3
Donuts not as good as I remember. They don’t always have a good selection especially later in the day.
Atmosphere: 4
Food: 3
Service: 4
Disgustingly dirty. The entire place. Gross!!
Atmosphere: 1
Food: 1
Service: 3
Customer service was great. However I was a little surprised with pricing. A dozen mini donuts for $20! Doesn’t seem right. I just think it was overly expensive . I should have just got the regular size donuts for almost the same price.
Atmosphere: 4
Food: 3
Service: 5
This review solely goes out to Arjun! He was very kind, professional, and was most definitely the reason why it was a “wonderful day at Krispy Kreme” ! He is a great representation of your company, and I hope this review helps him get recognized for that! Thank you Arjun!
Atmosphere: 5
Food: 5
Service: 5
Love taking my Littles to watch the doughnuts be made and they enjoy picking out their doughnut to eat, but which kid doesn't
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Glazed Dozen
You post on DoorDash you have them but can’t sell them, then when asked if you can switch the dozen I got with the Easter ones you won’t, i believe if I’m willing to pay for something there should be better customer service! I live in SoCal and wanted to get my daughter something special today
Atmosphere: 1
Food: 1
Service: 1
Went there on St Patrick’s Day because online they had a promo code, however that location didn’t accept them. That’s fine, still bought a dozen glazed donuts but they were undercooked! I drove 30 min from Rancho Cordova, probably won’t be coming back.
Atmosphere: 3
Food: 3
Service: 3
Always a pleasure to walk in a store where people The employees will welcome you. Nice fresh donuts as always were provided.Always love coming here.
Restaurantji Recommends
I was waiting for a while to take my bf to KK for his first time. I even recommended this location specifically because of how I remember it from a couple months ago.We came in on an afternoon and surprisingly there are NO CUSTOMERS but there were napkins spread out all over the tables and the manager is sitting having a meeting in one of the tables. I was excited with the new easter flavors and I asked the blacl haired girl in braids how much the deals were and she just stayed quiet and said theyre either 20 or priced individually. I didn’t feel like I was being helped andshe just stood there waiting for me to decide even though I had so many questions.She wasnt even smiling andmade us feel like we should leave. I didnt remember the store being this cold and empty before. The donuts were also notmoist and not as fresh as I remember them to be anymore. It’s such a shame. The mini easter donuts were dry and old. We paid alot of money for KK because we expected the quality to be better than any other donut shop but the service andthe food today did not match up to our expectations. My boyfriend did not want to go back to the store anymore. I never really write bad reviews but I had to because I feel very sad of the change. KK was always a pleasant thought to me but now I am not sure if it will be the same.
Got my order wrong
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Original Glazed Dozen
Usually, they have a good stuff but today in a midday the person on the mic were very rude and even didn't took order carefully. This person should not work with people. They also didn’t put napkins.
Normally love Krispy Kreme but the service in the drive through is unacceptable. The person on the mic was short rude and dismissive if you hate your job you're in Sacramento there are plenty of others.
Atmosphere: 1
Food: 1
Service: 1
Overall it's a sugary donut what do you expect. If you're looking for a great donut that has a good balance of flavor and sugar this is not the place. That said their donuts are fresh and their customer services friendly. I'm personally on a huge fan of them because of the over sweetness used but my friends seem to enjoy them more so. Additionally they are always seemed to be out of my favorite flavors so I rarely get a chance to enjoy some of their fruit based donuts such as their blueberry or apple. Customer service here was for the most part okay however the person always seemed a bit snippy.
Atmosphere: 3
Food: 3
Service: 4