better than the sf locations for sure. doesn’t charge for extra jalepenos and the sweet teas are
Food: 5
Elizabeth Rivera
I was ignored, and finally after long time and there was no people in line, I ask for me original Fry's atiendan keep ignoring me until my dad help ask atiendan again she trow go started to make my order and she tossed at me.
Service: 1
Magic Design
The person serving was not friendly.
Atmosphere: 3
Food: 3
Service: 1
Micky E.
The lady that takes the orders is so rude, there was Hispanic couple ordering and the lady was yelling at them and she even started yelling at the guy that cooks, the couple had a little kid that touched a cardboard on the counter and she snatched it from his hands.
Case T.
Don't get there gourmet fries. Gives them in a tiny box not even halfway full. Payed $4 extra for the drop of cheese and sprinkle of bacon and a couple fry's. I found a hair in my food and defiantly lacking in customer service as well
patricia chavez
Today 08/28/23 at 6:55 a.m. I came to buy in this place but the lady who served us has a very unpleasant way of serving customers and it is not the first time that she has behaved like this, our whole family likes the food from here but with this lousy customer service that this lady gives does not make me want to return I hope the owner does something about it the worst thing is that there are no people and my food is served there and I don't get the delivery I upload a photo of the person that all the time is with a bad attitude
Atmosphere: 4
Food: 4
Service: 1
Lalo Perez
A couple weeks ago The manager doesn’t want to grant us the awards on the charleys app and she started cussing at me and I didn’t get my drink I ordered she’s had many reports reported on her and the company doesn’t do nothing about her she’s the Asian old lady who treats her employees with disrespect something must be
Atmosphere: 1
Food: 1
Service: 1
Polina L.
My husband likes Charley's Cheesesteaks sandwiches and I like their fries. I liked the sandwich too, but they use sweet bread, like many fast food places, so it's not my taste.Anyway, this place is quite suitable for a bite to eat.
Luke S.
They wouldn't serve me and said they were closed but this was 2 hrs before closing. I am not sure if they understood what I was saying but they were definitely telling me they weren't gonna help me
Not really the #1 cheesesteak in the world. It wasn't even a cheesesteak. Missing ingredients and the extra one's additionally paid for. Steak was dried out.
Matt P.
So much better than Great Steak. I've been here countless times and have never been disappointed. The cheesesteaks are super savory with just the right mix of steak, cheese, mayo and veggies. They were even able to accommodate a special request to recreate an old menu item they don't sell anymore one time. I wish they could take over the steak place at serramonte so I had one a little closer to home, but then I'd get super fat.
Ryan M.
Specifically asked for meat, cheese, onions & mushrooms only. Ended up with an entire salad on my sandwich. Plus it had a whole onion dumped in there. The sandwich was not good, even after I finally picked all that out. Fries are flavorless & soggy. They don't do free refills but full price for a refill on a soda that costs $00.02 is crazy. Typically I don't expect much from a mall food court, but this combo plate costs $15! That's insane, I should've just gotten a burger from an actual sit down restaurant for that price. Avoid this place at all costs.
Jax M.
Specifically asked for meat, cheese, onions & mushrooms only. Ended up with an entire salad on my sandwich. Plus it had a whole onion dumped in there. The sandwich was not good, even after I finally picked all that out. Fries are flavorless & soggy. They don't do free refills but full price for a refill on a soda that costs $00.02 is crazy. Typically I don't expect much from a mall food court, but this combo plate costs $15! That's insane, I should've just gotten a burger from an actual sit down restaurant for that price. Avoid this place at all costs.
Irene L.
This is located at Tanforan Mall on the 1st floor in the food court. I used to come here pretty frequent pre-pandemic and recently my visit was not the best experience. My sister and I each ordered the Philly cheesesteak plus a side of cheese fries and a soda to share. We requested to have all the regular toppings on plus additional banana peppers and jalapeños. About 5 mins later, we received our order and decided to dine in at the food court. It looked like both orders were slightly wrong and possibly even the wrong order?! One had everything except banana peppers and jalapeños and the other was also missing banana peppers plus there were strips of bacon. At this time we were already hungry and didn't want to mention it so we requested for a side of banana peppers and jalapeños but the lady questioned us as if we are asking for more.. Also, the pieces of tomatoes were extremely thick like wedges. The quality of the sandwiches were not like before where the buns were soft - the buns split in half and it was difficult to keep all the ingredients in place to enjoy the meal without being messy. Plus, the sandwich almost seemed slightly barely warm as if these were pre-made already. Bummer to see the customer service and quality of food decline here.
better than the sf locations for sure. doesn’t charge for extra jalepenos and the sweet teas are
Food: 5
I was ignored, and finally after long time and there was no people in line, I ask for me original Fry's atiendan keep ignoring me until my dad help ask atiendan again she trow go started to make my order and she tossed at me.
Service: 1
The person serving was not friendly.
Atmosphere: 3
Food: 3
Service: 1
The lady that takes the orders is so rude, there was Hispanic couple ordering and the lady was yelling at them and she even started yelling at the guy that cooks, the couple had a little kid that touched a cardboard on the counter and she snatched it from his hands.
Don't get there gourmet fries. Gives them in a tiny box not even halfway full. Payed $4 extra for the drop of cheese and sprinkle of bacon and a couple fry's. I found a hair in my food and defiantly lacking in customer service as well
Today 08/28/23 at 6:55 a.m. I came to buy in this place but the lady who served us has a very unpleasant way of serving customers and it is not the first time that she has behaved like this, our whole family likes the food from here but with this lousy customer service that this lady gives does not make me want to return I hope the owner does something about it the worst thing is that there are no people and my food is served there and I don't get the delivery I upload a photo of the person that all the time is with a bad attitude
Atmosphere: 4
Food: 4
Service: 1
A couple weeks ago The manager doesn’t want to grant us the awards on the charleys app and she started cussing at me and I didn’t get my drink I ordered she’s had many reports reported on her and the company doesn’t do nothing about her she’s the Asian old lady who treats her employees with disrespect something must be
Atmosphere: 1
Food: 1
Service: 1
My husband likes Charley's Cheesesteaks sandwiches and I like their fries. I liked the sandwich too, but they use sweet bread, like many fast food places, so it's not my taste.Anyway, this place is quite suitable for a bite to eat.
They wouldn't serve me and said they were closed but this was 2 hrs before closing. I am not sure if they understood what I was saying but they were definitely telling me they weren't gonna help me
Had the Kentucky Bourbon cheesesteak. Excellent.
Restaurantji Recommends
Not really the #1 cheesesteak in the world. It wasn't even a cheesesteak. Missing ingredients and the extra one's additionally paid for. Steak was dried out.
So much better than Great Steak. I've been here countless times and have never been disappointed. The cheesesteaks are super savory with just the right mix of steak, cheese, mayo and veggies. They were even able to accommodate a special request to recreate an old menu item they don't sell anymore one time. I wish they could take over the steak place at serramonte so I had one a little closer to home, but then I'd get super fat.
Specifically asked for meat, cheese, onions & mushrooms only. Ended up with an entire salad on my sandwich. Plus it had a whole onion dumped in there. The sandwich was not good, even after I finally picked all that out. Fries are flavorless & soggy. They don't do free refills but full price for a refill on a soda that costs $00.02 is crazy. Typically I don't expect much from a mall food court, but this combo plate costs $15! That's insane, I should've just gotten a burger from an actual sit down restaurant for that price. Avoid this place at all costs.
Specifically asked for meat, cheese, onions & mushrooms only. Ended up with an entire salad on my sandwich. Plus it had a whole onion dumped in there. The sandwich was not good, even after I finally picked all that out. Fries are flavorless & soggy. They don't do free refills but full price for a refill on a soda that costs $00.02 is crazy. Typically I don't expect much from a mall food court, but this combo plate costs $15! That's insane, I should've just gotten a burger from an actual sit down restaurant for that price. Avoid this place at all costs.
This is located at Tanforan Mall on the 1st floor in the food court. I used to come here pretty frequent pre-pandemic and recently my visit was not the best experience. My sister and I each ordered the Philly cheesesteak plus a side of cheese fries and a soda to share. We requested to have all the regular toppings on plus additional banana peppers and jalapeños. About 5 mins later, we received our order and decided to dine in at the food court. It looked like both orders were slightly wrong and possibly even the wrong order?! One had everything except banana peppers and jalapeños and the other was also missing banana peppers plus there were strips of bacon. At this time we were already hungry and didn't want to mention it so we requested for a side of banana peppers and jalapeños but the lady questioned us as if we are asking for more.. Also, the pieces of tomatoes were extremely thick like wedges. The quality of the sandwiches were not like before where the buns were soft - the buns split in half and it was difficult to keep all the ingredients in place to enjoy the meal without being messy. Plus, the sandwich almost seemed slightly barely warm as if these were pre-made already. Bummer to see the customer service and quality of food decline here.