All was fine, other than the exhorbitant price of chicken and a few tortillas + side orders. The whole package could be cooked at home for about ten dollars $10.00? total.
Atmosphere: 5
Food: 5
Service: 5
Eli T
It takes too long for them to help you, as most of the time they only have one cashier open. There are two self order screens, which are not helpful, as they are not too specific. The chicken pieces are shrinking, tights look like wings, and breasts look like tights! ?
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: 4pc Half Chicken Meal
I'merika
I get it customer service jobs are hard but it's not the customers fault you hate your jobParking: It can be hard at times to park only because the drive thru lanes are always blocking the roads
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Double Chicken Tostada Salad
Tinielle Jones
Every time I come to this location I am always getting old chicken on my double chicken bowl . It never fails. Also they gave me crunchy old rice that I can barely chew and I had to spit it out . When I went inside to tell them about the old chicken everyone was cutting me off while I was speaking and had an excuse for everything instead of just making me feel better about getting fresh food . I will never come to this location again and I will tell others not to come as well
Atmosphere: 1
Food: 1
Service: 1
Ari D
El Pollo Loco always delivery, When you want to eat something quick & good perfect place to go.My only comment will be on drive thru they don't add plates forks etc. unless you ask for it, I always Drive off & later wished I asked for it.
Atmosphere: 3
Food: 5
Service: 4
Bre Bee
I come here often Morning & evening crew isn’t bad but night crew always messing up something . And it’s simple things like forgetting cutlery, forgetting tortillas or chips, forgetting drinks and they never give out napkins or plastic-wear .. EVER. I open my pollo bowl and it’s nothing but bean juice and old rice .
Atmosphere: 2
Food: 2
Service: 3
Andres J
Mario was so extremely helpful even when the store is so busy he took his time to help me with those darn rewards that never seem to work. Tysm mario and to everyone staff members of el pollo
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Caesar Bowl
David Zeron
The dry chicken...like it was a day ago...it totally went to the trash...
Atmosphere: 2
Food: 1
Service: 2
Stephany R.
I placed a delivery order at 5:11pm and received my order without my coke. It is now 7:09pm and I finally got my coke after having to hunt down the delivery driver and asking him to retrieve it from this location. They forgot to include my item and the manager was terribly careless and unapologetic. She refused to deliver the coke, give me a refund or give me contact information regarding the delivery service. Above all the coke was delivered watered down because apparently it's too much work to reassure we got a fresh coke after they forgot to include it to our first delivery. Their manager is awful at customer service and obviously doesn't care about their work. I will not be coming back because of this.
Alexandra G.
I went to this location and tried the new carnitas wet burrito and it was so good! I always enjoy the food from here.
we are not from this area as we were driving through the city on the freeway and did a quick google search because we wanted to stop over for an early dinner. the shopping center was packed with parking and the majority of the parking spaces were filled but luckily near el pollo loco and the mcdonald's next door it had some spots available. i did give the restaurant a 3 star because i feel the chicken, salad and other sides we ordered were just okay. they didn't taste as flavorful or fresh and hot as we have gotten them previously and from other locations. the staff was also pretty mediocre without a proper greeting but just asking me what i ordered and my name because i placed my order on the mobile app.
Atmosphere: 3
Food: 3
Service: 3
Cecilia Avina
Soda taste bad in this location not sure if the soda machine is messed up. Also forgot my sauces at this point will not come back here. Not the first time either they forgot the chicken in the DOUBLE CICKEN SALUDE made me remember why I don’t come here I stay away.
Atmosphere: 1
Food: 2
Service: 1
Jorge Ortiz
Service at counter some employees are not well friendly and if ask for any that you missing is like pulling teeth not a Great way to treat customers ...
Atmosphere: 2
Food: 3
Service: 2
Aleks D.
que mal servício al cliente hay personas mayores q no saben usar la pantalla para hacer su pedido y aun así la empleada molesta como si le fueras a pedir regalado
Michael D.
bad management would rather take the lazy route than follow rules and clean out when something like this happened, a disappointment all around.
All was fine, other than the exhorbitant price of chicken and a few tortillas + side orders. The whole package could be cooked at home for about ten dollars $10.00? total.
Atmosphere: 5
Food: 5
Service: 5
It takes too long for them to help you, as most of the time they only have one cashier open. There are two self order screens, which are not helpful, as they are not too specific. The chicken pieces are shrinking, tights look like wings, and breasts look like tights! ?
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: 4pc Half Chicken Meal
I get it customer service jobs are hard but it's not the customers fault you hate your jobParking: It can be hard at times to park only because the drive thru lanes are always blocking the roads
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Double Chicken Tostada Salad
Every time I come to this location I am always getting old chicken on my double chicken bowl . It never fails. Also they gave me crunchy old rice that I can barely chew and I had to spit it out . When I went inside to tell them about the old chicken everyone was cutting me off while I was speaking and had an excuse for everything instead of just making me feel better about getting fresh food . I will never come to this location again and I will tell others not to come as well
Atmosphere: 1
Food: 1
Service: 1
El Pollo Loco always delivery, When you want to eat something quick & good perfect place to go.My only comment will be on drive thru they don't add plates forks etc. unless you ask for it, I always Drive off & later wished I asked for it.
Atmosphere: 3
Food: 5
Service: 4
I come here often Morning & evening crew isn’t bad but night crew always messing up something . And it’s simple things like forgetting cutlery, forgetting tortillas or chips, forgetting drinks and they never give out napkins or plastic-wear .. EVER. I open my pollo bowl and it’s nothing but bean juice and old rice .
Atmosphere: 2
Food: 2
Service: 3
Mario was so extremely helpful even when the store is so busy he took his time to help me with those darn rewards that never seem to work. Tysm mario and to everyone staff members of el pollo
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Caesar Bowl
The dry chicken...like it was a day ago...it totally went to the trash...
Atmosphere: 2
Food: 1
Service: 2
I placed a delivery order at 5:11pm and received my order without my coke. It is now 7:09pm and I finally got my coke after having to hunt down the delivery driver and asking him to retrieve it from this location. They forgot to include my item and the manager was terribly careless and unapologetic. She refused to deliver the coke, give me a refund or give me contact information regarding the delivery service. Above all the coke was delivered watered down because apparently it's too much work to reassure we got a fresh coke after they forgot to include it to our first delivery. Their manager is awful at customer service and obviously doesn't care about their work. I will not be coming back because of this.
I went to this location and tried the new carnitas wet burrito and it was so good! I always enjoy the food from here.
Restaurantji Recommends
we are not from this area as we were driving through the city on the freeway and did a quick google search because we wanted to stop over for an early dinner. the shopping center was packed with parking and the majority of the parking spaces were filled but luckily near el pollo loco and the mcdonald's next door it had some spots available. i did give the restaurant a 3 star because i feel the chicken, salad and other sides we ordered were just okay. they didn't taste as flavorful or fresh and hot as we have gotten them previously and from other locations. the staff was also pretty mediocre without a proper greeting but just asking me what i ordered and my name because i placed my order on the mobile app.
Atmosphere: 3
Food: 3
Service: 3
Soda taste bad in this location not sure if the soda machine is messed up. Also forgot my sauces at this point will not come back here. Not the first time either they forgot the chicken in the DOUBLE CICKEN SALUDE made me remember why I don’t come here I stay away.
Atmosphere: 1
Food: 2
Service: 1
Service at counter some employees are not well friendly and if ask for any that you missing is like pulling teeth not a Great way to treat customers ...
Atmosphere: 2
Food: 3
Service: 2
que mal servício al cliente hay personas mayores q no saben usar la pantalla para hacer su pedido y aun así la empleada molesta como si le fueras a pedir regalado
bad management would rather take the lazy route than follow rules and clean out when something like this happened, a disappointment all around.