Service is service. Sales is sales. While we had a minor check out issue that was resolved quickly I saw above and beyond by Beatrice. I had to look at her name tag as she passed me because what I saw her do made me wonder what Costco is teaching people. Few would walk across a parking lot with a customer in need just to make sure they were okay with a heavy load. Sound silly? It's 2023. When is the last time someone outside of a restaurant made an impression. They could improve the pre scan at checkout by counting the items before they scan them though. Just sayin'...
Bartalemui N.
Costco customer support service is the worst and the reason for this review! The 1800 number is not helpful but rather rude, they emailed a refund confirmation and then said that they cant honor a refund because their policy now changed. Very shady company and I canceled my membership right away.9/13- updated to 3 stars since they reached out to offer refund, will remove once refund complete.Thanks Costco!
A C.
Terrible experience today I have been coming here for 15 years I go thru the line 10 items or less I just have two items guy comes out of no we're sees me about to scan my items in the self checkout asks me for membership and ID while theres other people around me he didn't ask anyone else besides me the guys name was Raphael and starts harassing me for my id l, I give to him and he took probably took 2-3 mins looking at it made me feel like he was trying to steal my info ! His co worker as well was laughing then I ask him why out of everyone he chooses to come to me can't give me a proper explanation so brings this other clown Salvador I guess this guy considers himself a manager lol same thing comes up and ask me for my Id again after already showing 2x ! Why would you do that Salvador for a manager u need to go to training seriously! These guys need proper training it's insanely bad ! I'm a sales manager for a big company and would never let any of my employees make people feel the way they tried to make me feel were super condescending and un professional! I probably won't re new my member ship again due to this what a let down for Costco ! No wonder u guys have 3 star Yelp terrible customer service from those 2 guys employed there !
Derek C.
Costco is the butt hole of humanity... Literally everything wrong with our society can be viewed within 10 minutes
Giulia M.
Excellent place. We love Costco. Gas prices are great although the lines at peak hours are not. Food and clothing both excel. Prices are right.
Michael T.
What's not to love about Costco?! This is not the Costco I frequent the most. I stopped by to get some cat litter for my mom because it was on sale. The cat litter was easy to find and I was in and out without any issues. I love that the have a lot of self checkout stations, this really helps the lines move faster. Before they put these in you would have to wait forever in line, even when you had an item or two.The people at the door and the self checkout stations were nice and friendly. They even scanned my litter for me so I did not have to pick it up out of the cart. I would come back to this location again.
Rudy D.
Don't come waste your time here workers are not lenient I have a company card and company credit card under there name and did not let me purchase nothing what more proof do you need. Lady behind me offered to even let me use her card and the manager said no he can't use no one's card ridiculous. 0 stars
Anita S.
I can't believe Costco has a Scam in the tire center they are supposed to help there members I am in shock and surprised that the tire warranty I still have to pay please be careful and use other tire centers that don't mislead you so disappointed because I trusted in the Costco name and Michelin tire(s) Shocked stunned and sad. Possibly even to go further they offer other insurance for flights in their travel services so be careful. Very expensive lesson!
LeeAnn B.
The is about the pharmacy specifically. I didn't think to snap any pictures (like what would it be? A row of vitamins and pain relievers?). but just have to say I've used the pharmacy for my pups meds every month and I seldom EVER have to wait. And if I do it's only a few minutes. I can't say I have had that experience at other pharmacies. Costco is efficient and the staff always friendly.
Daniel H.
I use to like buying their lettuces, but now they seem to go bad after 2 days of being opened. Their ceasar salads are alway WET, as of this year, when ever I have bought it. Other then that they having product like a pack of 3 flashlights which 2 work even after returning. New pack 2 working, wtf. Why are they giving out free samples again...nasty and not trusted, cough cough. My dog loved the old recipe of organic dog food then they changed the ingredients and put ancient grains in it. Fist meal i gave him he made the loudest dog nose sigh I have ever heard from him and then pushed the bowl away. I forced him to eat it, to save money, but it made him itchy and have sores on him skin that took a month to clear up. Other then that it is a wonder land of holiday WASTED OF MATERIALS. Like old Saint Richard/Johnson/Shaft/Member/ah you get what I am thrusting you towards.
The guy at the entrances was very rude to me he looked at me very weirdly and rude. Asked me what I was coming to get very rudely. No one has asked me that before Like if the costco card wasn't mine. To the other lady he didn't look at her weirdly and let her in fast. I only came to get milk for my baby. I didn't feel comfortable to get my babies milk he made me feel bad. He' was wearing a flannel. VERY RUDE!!!!!!
Makena M.
horrible service. a woman told me i didn't get to order because my mom died so unfair.
Juan T.
We placed an order for 10 pizzas to be ready for pick up at 6 pm, they still made us wait in a huge line, just for the pizzas to not be ready. Maybe go back to your old system? This isn't efficient at all
Shauna T.
Luis C. went over and above the call of duty when my dad was getting gas. My dad was at the pump and discovered a dead battery when Luis sprang into action and pushed the car to a safe location. He also located a jumper battery and was able to successfully start the car! My dad drove away happy and safe. Thank you Luis for being so polite and gracious!
Maisy De Leon
We had the best experience with this costco bakery. We ordered a birthday cake and it was phenomenal. $20 cake feeds 48 people. What better could you want?
Service is service. Sales is sales. While we had a minor check out issue that was resolved quickly I saw above and beyond by Beatrice. I had to look at her name tag as she passed me because what I saw her do made me wonder what Costco is teaching people. Few would walk across a parking lot with a customer in need just to make sure they were okay with a heavy load. Sound silly? It's 2023. When is the last time someone outside of a restaurant made an impression. They could improve the pre scan at checkout by counting the items before they scan them though. Just sayin'...
Costco customer support service is the worst and the reason for this review! The 1800 number is not helpful but rather rude, they emailed a refund confirmation and then said that they cant honor a refund because their policy now changed. Very shady company and I canceled my membership right away.9/13- updated to 3 stars since they reached out to offer refund, will remove once refund complete.Thanks Costco!
Terrible experience today I have been coming here for 15 years I go thru the line 10 items or less I just have two items guy comes out of no we're sees me about to scan my items in the self checkout asks me for membership and ID while theres other people around me he didn't ask anyone else besides me the guys name was Raphael and starts harassing me for my id l, I give to him and he took probably took 2-3 mins looking at it made me feel like he was trying to steal my info ! His co worker as well was laughing then I ask him why out of everyone he chooses to come to me can't give me a proper explanation so brings this other clown Salvador I guess this guy considers himself a manager lol same thing comes up and ask me for my Id again after already showing 2x ! Why would you do that Salvador for a manager u need to go to training seriously! These guys need proper training it's insanely bad ! I'm a sales manager for a big company and would never let any of my employees make people feel the way they tried to make me feel were super condescending and un professional! I probably won't re new my member ship again due to this what a let down for Costco ! No wonder u guys have 3 star Yelp terrible customer service from those 2 guys employed there !
Costco is the butt hole of humanity... Literally everything wrong with our society can be viewed within 10 minutes
Excellent place. We love Costco. Gas prices are great although the lines at peak hours are not. Food and clothing both excel. Prices are right.
What's not to love about Costco?! This is not the Costco I frequent the most. I stopped by to get some cat litter for my mom because it was on sale. The cat litter was easy to find and I was in and out without any issues. I love that the have a lot of self checkout stations, this really helps the lines move faster. Before they put these in you would have to wait forever in line, even when you had an item or two.The people at the door and the self checkout stations were nice and friendly. They even scanned my litter for me so I did not have to pick it up out of the cart. I would come back to this location again.
Don't come waste your time here workers are not lenient I have a company card and company credit card under there name and did not let me purchase nothing what more proof do you need. Lady behind me offered to even let me use her card and the manager said no he can't use no one's card ridiculous. 0 stars
I can't believe Costco has a Scam in the tire center they are supposed to help there members I am in shock and surprised that the tire warranty I still have to pay please be careful and use other tire centers that don't mislead you so disappointed because I trusted in the Costco name and Michelin tire(s) Shocked stunned and sad. Possibly even to go further they offer other insurance for flights in their travel services so be careful. Very expensive lesson!
The is about the pharmacy specifically. I didn't think to snap any pictures (like what would it be? A row of vitamins and pain relievers?). but just have to say I've used the pharmacy for my pups meds every month and I seldom EVER have to wait. And if I do it's only a few minutes. I can't say I have had that experience at other pharmacies. Costco is efficient and the staff always friendly.
I use to like buying their lettuces, but now they seem to go bad after 2 days of being opened. Their ceasar salads are alway WET, as of this year, when ever I have bought it. Other then that they having product like a pack of 3 flashlights which 2 work even after returning. New pack 2 working, wtf. Why are they giving out free samples again...nasty and not trusted, cough cough. My dog loved the old recipe of organic dog food then they changed the ingredients and put ancient grains in it. Fist meal i gave him he made the loudest dog nose sigh I have ever heard from him and then pushed the bowl away. I forced him to eat it, to save money, but it made him itchy and have sores on him skin that took a month to clear up. Other then that it is a wonder land of holiday WASTED OF MATERIALS. Like old Saint Richard/Johnson/Shaft/Member/ah you get what I am thrusting you towards.
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The guy at the entrances was very rude to me he looked at me very weirdly and rude. Asked me what I was coming to get very rudely. No one has asked me that before Like if the costco card wasn't mine. To the other lady he didn't look at her weirdly and let her in fast. I only came to get milk for my baby. I didn't feel comfortable to get my babies milk he made me feel bad. He' was wearing a flannel. VERY RUDE!!!!!!
horrible service. a woman told me i didn't get to order because my mom died so unfair.
We placed an order for 10 pizzas to be ready for pick up at 6 pm, they still made us wait in a huge line, just for the pizzas to not be ready. Maybe go back to your old system? This isn't efficient at all
Luis C. went over and above the call of duty when my dad was getting gas. My dad was at the pump and discovered a dead battery when Luis sprang into action and pushed the car to a safe location. He also located a jumper battery and was able to successfully start the car! My dad drove away happy and safe. Thank you Luis for being so polite and gracious!
We had the best experience with this costco bakery. We ordered a birthday cake and it was phenomenal. $20 cake feeds 48 people. What better could you want?