Found a brown hard round thing in my sandwich and nearly broke my tooth! You guys got rat droppings in your restaurant or what??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Jessica Mitchell
The customer service that I experienced today was exceptional!!I ordered in the Potbelly app for delivery and the DoorDash driver stole my order. Obviously, that sucks and extra sucks when you’re busy at work. I called the Potbelly and not only did they remake my order but, they went out of their way to hand deliver it to me. I’m in awe. It’s rare anymore to be shown that type of service. Made my day and restored some faith in humanity.As always, the food was great too!
Food: 5
Service: 5
Recommended dishes: Sandwich
Ian Ostrowski
I feel like anyone with dietary needs or restrictions is ignored here. There have been several occasions where I’ve gone here with my husband and they mess up his sandwich order putting dairy and or meat on it. And just lastnight we ordered delivery and it was super cold (hard to believe) and my sandwich had extra hot peppers on it and not lite like I asked for. Which just made my meatball sandwich almost inedible with how spicy it wasVegetarian options: My partner has ordered the Mediterranean veggie (vegan style) and it has been delivered more than once with chicken on it.
Atmosphere: 3
Food: 3
Service: 1
Chuck R.
Thnx Potbelly. I ordered a Turkey Avocado sandwich and they didn't put on the Avocado. Why should I have to tell the sandwich maker to put Avocado on a Turkey Avo sandwich?? Very disappointed!!
Isabella G.
I love coming to this shop!! It's always good service. The Workers Rj and Preston are always upbeat and happy to help. They move fast and efficiently. The food is always delicious, the shop is clean and tidy.
Eric Anderson
Only my 2nd visit to any potbelly, and first to this one. Good sandwich. Apathetic staff (esp the girl with the pierced face who looked like her puppy just died) blasted the worst rap, or whatever it was supposed to be, much louder than the overhead music. Couldn't wait for my party to be done so I could escape.If I come again, it'll be pickup oonly. If.
Atmosphere: 1
Food: 4
Service: 3
Sheryl N.
I should have known when in the dinner rush hours there were no customers. It was freezing cold when I walked in from outside in the low 70's. I asked the cashier if the air conditioner was on. "uh huh" was my answer and I told him it is very cold in here and got another "uhhuh ". I ordered the meatball,.....so bland I thought I was eating an unseasoned hamburger. My wife got the " steak", which looked like it came from Arby's only with less meat. We ate in the car because it was so cold. I had to juggle our food drinks and napkins as there were no bags or trays..........Just go somewhere else.
Nik Reviews
Take all my stars!!! The staff here are FABULOUS.I placed an online order for pickup, and upon picking up I discovered the sandwich was not correct (I live far away, so I wanted to make sure it's what I ordered before it's too late to do anything about it - i.e. by the time I got home). The bread was not what I ordered, then I peeked inside and saw the filling wasn't correct, either.I notified the staff, and they profusely apologized and instantly remade it to be what I ordered. They kept apologizing the whole way through, and I had to stop them! Haha it's just a sandwich, all good, and luckily I found out about it there and not 50mi away.They remade it to perfection, and my dog says a big WOOFTHANKYOU for the other sando, as he was the lucky recipient of that one. :) (They told me to take it, as they'd have to throw it out otherwise.)Thank you for making my absolute favourite sandwich ever and for being so kind, to boot. Icing on top!I don't want to say "this is what all customer service should be like!!" because, quite frankly, they went above and beyond, but I've been made to feel like *I* am in the wrong if/when this situation occurs, so it was refreshing to have them acknowledge the mistake and remake it without a fuss.I hope everyone working that day gets 1,000 cookies! You made my heart all warm 'n fuzzy, and I really appreciate your kindness.
Recommended dishes: Sandwich
Karissa Fleming
Phill was very helpful and made it possible to give me what I wanted. Thank you again for the
Service: 5
Bryan Franco
Incredibly frustrating experience with this location. I had ordered a couple of sandwiches on the Potbelly’s app and only received half my order. I called to complain and maybe have the rest of the order delivered but they said they couldn’t do that and I could only just order it again on the app. I was told they’d refund my first order. Unfortunately I was never refunded for it and even after weeks of calling back to check in on it, I was always told there’s no manager around and they’ll try again to refund it but it still has never happened. I was told to come into the location and it would be handled. I finally did come in and of course they didn’t know what I was talking about or how to help. They just took my info down for the 5th time. No one has followed up or offered anything to make up for the frustrating situation and there’s no way to get a refund through the app. So I guess they’ll just keep my money for food I never got.
Ordered a chicken salad requested 6 items on my sandwich, all were missing including the mayo, sandwich was super dry. Recieved sandwich for delivery, chicken salad between two pieces of bread, that was it. Called to talk with someone to find out why I was missing everything on my sandwich. Just said mistakes happen and to contact Grub Hub. I will definitely be hesitant before ordering delivery from this location again. Thank you Grub Hub, for backing up poor food delivery service.
Atmosphere: 1
Food: 1
Service: 1
Ruby F
Happened upon this sandwich shop close to where we finished our bike ride and the food was great! I definitely recommend it ??!
Don't know what is going on with this Potbelly, but my goodness it doesn't seem well run. Previous time I went in I'd ordered ahead and... nothing was ready. Big group of people waiting around the cash register (never a good sign) while sandwiches tumbled around at the end of the conveyor belt. Ended up waiting 20 mins, before they discovered that the sandwich had been made all along. Finally gave them a try again after a couple months, walked in, and... no one is behind the counter. Mind you this was 5:30 dinner time on a weekday. So wait a while. And a while more. Thought about leaving, but then got curious just how long this could go on for. Finally, a woman with a bridge piercing wandered out from the back. Doesn't say sorry, kind of shoots a look that says don't say anything, I really don't care -- and just grumpily takes the order. Eventually a second worker came out, asked the same toppings questions as the first, and finished the sandwich. It was pretty tasty, though. So strange, they used to have the nicest workers at this location. They're definitely losing out on business, so if I was the franchisee I'd be pretty unhappy, but there's other sandwich shops around.
Ruby Frederick
Happened upon this sandwich shop close to where we finished our bike ride and the food was great! I definitely recommend it ??!
Landon
Came here on a Friday at 7:30 and the place was emptier than the Mojave Desert.
Found a brown hard round thing in my sandwich and nearly broke my tooth! You guys got rat droppings in your restaurant or what??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
The customer service that I experienced today was exceptional!!I ordered in the Potbelly app for delivery and the DoorDash driver stole my order. Obviously, that sucks and extra sucks when you’re busy at work. I called the Potbelly and not only did they remake my order but, they went out of their way to hand deliver it to me. I’m in awe. It’s rare anymore to be shown that type of service. Made my day and restored some faith in humanity.As always, the food was great too!
Food: 5
Service: 5
Recommended dishes: Sandwich
I feel like anyone with dietary needs or restrictions is ignored here. There have been several occasions where I’ve gone here with my husband and they mess up his sandwich order putting dairy and or meat on it. And just lastnight we ordered delivery and it was super cold (hard to believe) and my sandwich had extra hot peppers on it and not lite like I asked for. Which just made my meatball sandwich almost inedible with how spicy it wasVegetarian options: My partner has ordered the Mediterranean veggie (vegan style) and it has been delivered more than once with chicken on it.
Atmosphere: 3
Food: 3
Service: 1
Thnx Potbelly. I ordered a Turkey Avocado sandwich and they didn't put on the Avocado. Why should I have to tell the sandwich maker to put Avocado on a Turkey Avo sandwich?? Very disappointed!!
I love coming to this shop!! It's always good service. The Workers Rj and Preston are always upbeat and happy to help. They move fast and efficiently. The food is always delicious, the shop is clean and tidy.
Only my 2nd visit to any potbelly, and first to this one. Good sandwich. Apathetic staff (esp the girl with the pierced face who looked like her puppy just died) blasted the worst rap, or whatever it was supposed to be, much louder than the overhead music. Couldn't wait for my party to be done so I could escape.If I come again, it'll be pickup oonly. If.
Atmosphere: 1
Food: 4
Service: 3
I should have known when in the dinner rush hours there were no customers. It was freezing cold when I walked in from outside in the low 70's. I asked the cashier if the air conditioner was on. "uh huh" was my answer and I told him it is very cold in here and got another "uhhuh ". I ordered the meatball,.....so bland I thought I was eating an unseasoned hamburger. My wife got the " steak", which looked like it came from Arby's only with less meat. We ate in the car because it was so cold. I had to juggle our food drinks and napkins as there were no bags or trays..........Just go somewhere else.
Take all my stars!!! The staff here are FABULOUS.I placed an online order for pickup, and upon picking up I discovered the sandwich was not correct (I live far away, so I wanted to make sure it's what I ordered before it's too late to do anything about it - i.e. by the time I got home). The bread was not what I ordered, then I peeked inside and saw the filling wasn't correct, either.I notified the staff, and they profusely apologized and instantly remade it to be what I ordered. They kept apologizing the whole way through, and I had to stop them! Haha it's just a sandwich, all good, and luckily I found out about it there and not 50mi away.They remade it to perfection, and my dog says a big WOOFTHANKYOU for the other sando, as he was the lucky recipient of that one. :) (They told me to take it, as they'd have to throw it out otherwise.)Thank you for making my absolute favourite sandwich ever and for being so kind, to boot. Icing on top!I don't want to say "this is what all customer service should be like!!" because, quite frankly, they went above and beyond, but I've been made to feel like *I* am in the wrong if/when this situation occurs, so it was refreshing to have them acknowledge the mistake and remake it without a fuss.I hope everyone working that day gets 1,000 cookies! You made my heart all warm 'n fuzzy, and I really appreciate your kindness.
Recommended dishes: Sandwich
Phill was very helpful and made it possible to give me what I wanted. Thank you again for the
Service: 5
Incredibly frustrating experience with this location. I had ordered a couple of sandwiches on the Potbelly’s app and only received half my order. I called to complain and maybe have the rest of the order delivered but they said they couldn’t do that and I could only just order it again on the app. I was told they’d refund my first order. Unfortunately I was never refunded for it and even after weeks of calling back to check in on it, I was always told there’s no manager around and they’ll try again to refund it but it still has never happened. I was told to come into the location and it would be handled. I finally did come in and of course they didn’t know what I was talking about or how to help. They just took my info down for the 5th time. No one has followed up or offered anything to make up for the frustrating situation and there’s no way to get a refund through the app. So I guess they’ll just keep my money for food I never got.
Food: 5
Service: 2
Restaurantji Recommends
Ordered a chicken salad requested 6 items on my sandwich, all were missing including the mayo, sandwich was super dry. Recieved sandwich for delivery, chicken salad between two pieces of bread, that was it. Called to talk with someone to find out why I was missing everything on my sandwich. Just said mistakes happen and to contact Grub Hub. I will definitely be hesitant before ordering delivery from this location again. Thank you Grub Hub, for backing up poor food delivery service.
Atmosphere: 1
Food: 1
Service: 1
Happened upon this sandwich shop close to where we finished our bike ride and the food was great! I definitely recommend it ??!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Avocado Turkey, Sandwich, Mediterranean
Don't know what is going on with this Potbelly, but my goodness it doesn't seem well run. Previous time I went in I'd ordered ahead and... nothing was ready. Big group of people waiting around the cash register (never a good sign) while sandwiches tumbled around at the end of the conveyor belt. Ended up waiting 20 mins, before they discovered that the sandwich had been made all along. Finally gave them a try again after a couple months, walked in, and... no one is behind the counter. Mind you this was 5:30 dinner time on a weekday. So wait a while. And a while more. Thought about leaving, but then got curious just how long this could go on for. Finally, a woman with a bridge piercing wandered out from the back. Doesn't say sorry, kind of shoots a look that says don't say anything, I really don't care -- and just grumpily takes the order. Eventually a second worker came out, asked the same toppings questions as the first, and finished the sandwich. It was pretty tasty, though. So strange, they used to have the nicest workers at this location. They're definitely losing out on business, so if I was the franchisee I'd be pretty unhappy, but there's other sandwich shops around.
Happened upon this sandwich shop close to where we finished our bike ride and the food was great! I definitely recommend it ??!
Came here on a Friday at 7:30 and the place was emptier than the Mojave Desert.
Atmosphere: 1
Food: 1
Service: 1