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“I went through drive through to get a cup of hot chocolate, no whip cream. The cup wasn’t even filled up. I’ve noticed this at other locations as well, not just here. People are spending money, at least make sure the cups are just about full. Just something to consider.“
“So I was really having a bad day today and I stopped at this location and I don’t usually come here but had to drop some stuff to my mom but the girls on shift were so friendly and bubbly I left with a whole different attitude I appreciate the kindness that they displayed smiles def go a long way“
“First time I do mobile order at this location. Ordered Matcha Ice latte and a green goddess wrap. Good service my order was perfect, didn’t have to wait for my order. There is outlets for charching our devices while having our snacks or drinks. Excellent for when we are on the go working/studying.
Parking: Plenty and free parking lot.
Kid-friendliness: This location is good to go with friends and family and enjoy a donut coffee or any drink.“
“Came from the other Dunkin in front of Walmart because of terrible service where the employee told me he couldn't take my order on his register and couldn't pay in cash and we needed to use the kiosk.On the other hand this shop neither had the front register open but the lady took my order on the drive thru register and I was able to pay that way. I have the app but my friend was inviting me and she wanted to use cash hence our desire to walk in.“
“I love Dunkin Donuts but you have to be careful which one you go to I frequent at least three or four of them in the one on Elm Street in West Haven they can't keep workers and they don't do your orders right I don't know why I don't know what's going on with them that used to be a really really good spot but they've gone“
“Amazing crew love to go here every morning they treat my kids with such kindness whole crew no matter what time we go there everyone is so polite and gentle
Kid-friendliness: Always treating my kids with kindness and being patient with them even tho they dont know what they want at times“
“I go there just about everyday, the staff in there right now could not be any more friendly. The food and Coffee are always good. But the staff there now February 20, 2025 are the nicest people.
The place is small, the friendly atmosphere makes it well worth it. We have a laugh before we start the day this is the best DD I have been in.
If there owner reads this post, hold on to the people you have right now you are very fortunate , there are actually good for business.“
“I was 428, well that's the # on my refresher receipt , and that how much I spent on my drink , and the funniest thing my plate # is 428 and my auntie birthday is 428 , what a coincidence cashier he was nice and the breakfast sandwiches alway good. Whenever I visited in early morning
Atmosphere even tho never be inside I feel if the cashier are as nice as drive thru has to be good inside just my opinion“
“This place ALWAYS makes my coffee correctly the first time ! The staff is friendly and this one girl I recently saw was so fast like an octopus or robot fast efficient and does multiple things at once faster than your average Dunkn employee“
“The very kind, very professional, inviting and knowledgeable middle-aged black man was the best dunkin' donuts associates I've encountered all 50 years I've been here. From start to finish he was a delight and it was refreshing having such a positive individual work on my order. And he finished it off by stirring my coffee as if I was in a coffee shop. Love the great customer service, 🙋🏽♀️“
“Very satisfied with my visit. The employee was quick to take and serve me my order which included both an ice coffee and food that were both custom to my liking and he made both successfully without any mistakes nor took any extra time either. So 5 stars definitely for this location.“
“We go here Monday thru Friday mornings. The people who work here are great. It does get busy often. This place has been here for years. I do miss the seating in the window area. It is small and it's only take out, but they help us get our day going with fast and friendly service!!
Kid-friendliness: Autism and disability friendly.
Wheelchair accessibility: It is on the ground level, no steps and just a single door entry.“
“I love this store in general because I work down the street from here so I get my morning Double D fix every morning and I love the fact that half of the time I walk in a certain worker already knows what I want plus to make sure that's what I want instead assuming it she said the regular and I love that and it's hard to find that service anymore“