I had been wanting to go to this restaurant for a while. Finally I was able to go. The food was excellent. The coffee was excellent. The service was very poor. I had to practically beg for refills. I was met with I’m not your server even though the person had a coffee carafe in their hands. I found this unacceptable and the manager needs to train the staff to work together.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Avacado Toast
Lori
My first time here. I loved the atmosphere and ambiance. Beautiful place to have brunch. The wait staff was not attentive and I practically had to beg for coffee refills. Only my waitress could help me. I felt the service was slow.
Yuanchu Yi
This place overcharged me for a drink. (Our table had 8 people. Receipt says 9 with a drink no one ordered.) They never refunded me after me going in and calling multiple times.On a different occasion they served fries all broken into tiny pieces and cold soup.
Atmosphere: 1
Food: 1
Service: 1
Tuan Nguyen
The food taste was okay, but it is overpriced for the portion.Main dish was fast, but somehow the food wasn't hot. Meanwhile, we waited 30min for desserts.The decoration is nice, but the room is diluted so not great to have conversation with a large group
Atmosphere: 3
Food: 3
Service: 2
Sophie Domingo
Ambiance - hotel and restaurant are nice for new haven area so I was excited to try this and make this a future dinner spot.Food - food was nothing great and probably not worth the price. The shishito appetizer had a lack of balance of flavors and plating was representative of a pazy cooking night at home where i stir fry and dump on a plate. The branzino was delicious and plated but nothing great. We ordered a burger which was well done (no one asked us what we want) and dry.Service - service was lacking and strange. The waiter told us we could not order from the regular menu if we were ordering on the restaurant week menu which i found strange. Why would a restaurant not want a customer to spend more money? Menu offered two courses and i wanted to pay for two additional full price items from the regular menu but i was told i couldnt? After some persuasion we convinced the waiter to let us spend more money ? food took long to come out and it was hard to get the bill (a restaurant that doesnt want customers to pay?) and ask for anything. And a smaller issue - they only fill a 6inch glass with 1-2inches high of water at a time. Why????Restaurant Week - We chose this restaurant for their restaurant week menu. The menu changed between the day we made reservation and day of reservation then the menu was different again when we got to restaurant so it was hard to be excited for the meal.
Atmosphere: 5
Food: 3
Service: 2
KarinaJ
We enjoyed a kale salad with salmon (delicious) and a Caesar salad with chicken. Can't give 5 stars for the the food because the chicken on the Caesar salad was ON THE BONE. Why would you put chicken on the bone in a salad? We expected a boneless breast--that's standard--and nothing on the menu indicated it would be on the bone--making it very difficult to cut and enjoy. The waiter was very meek and soft spoken and barely interacted with us. Flavors were very good and atmosphere was good. They put the bottle of water on the table which was a nice touch so we could refill on our own.
Joseph Krempetz
Decent food, service, etc. Good bar for a quiet evening. Pretty limited options for food though, very small menu.
Atmosphere: 4
Food: 4
Service: 4
Matt Ellison
This is a spacious open feeling restaurant with a good bar and spread out tables. The food is upscale but not over-priced (though what isn't anymore). The feel is you're welcome here and you can dress up or down. It's part of a hotel so a mix of interesting people. Yale parents, business people, locals.
Atmosphere: 5
Food: 4
Service: 5
Paul Scholl
Very good meal at good prices. I would definitely recommend Heirloom.
Atmosphere: 5
Food: 4
Service: 5
ben halley, jr
I was new to The Study and my first time dinning at the bar was great... Fabulous Caesar salad very good Chardoney... Diffinately a place to go if one wants to look cool chic and with it!
Literally the worst service I’ve ever seen. 25 minutes without even taking a drink order. The two hostesses literally looked bothered to have their conversation interrupted upon arrival. I should’ve listened to other reviews!
Atmosphere: 1
Food: 1
Service: 1
Chris Catalano
The atmosphere is very “student lounge” which was cool being so close to Yale. The Shakshouka delicious. The Bloody Mary was also excellent. French toast was a big hit. BUT it took about 20 mins to get the drinks we ordered when we were seated and then another 20-25 mins to put in our order. After the meal, the server brought over our check. He said maybe 5 words to us the entire time we were there.+ good food and drinks- high prices and sub-par service
Atmosphere: 4
Food: 4
Service: 2
Rebecca P.
Came for brunch yesterday and it was okay. The service was hit or miss. Everyone was nice it was just a little weird and when it was slow, it was slow. I love that they have a separate brunch menu which I was having a hard time finding in downtown New Haven. We got a few things to share so let's get into that. First the Warm Ricotta: it was ok. I think it was missing an acid or something to it. It was just one note, and lacked a punch of flavor. The Eggs Benedict: also alright. Got it with lox which was good, and so was the egg, but I didn't like the bread it came on. I think it was a biscuit... it was just so soft and wasn't a great texture for the whole bite. The side salad it came with was also a little sad, but I liked the dressing. The pancakes: best dish we ordered. Great size and tasty. Cooked well. We got blueberry which I wish there were more in there. I recommend getting a side berry bowl because that's what we did so we could have more fruit with it. We ended up pouring the rest of our berries on top which was much better. Having said that, we actually ordered a berry and a fruit bowl. The berries were good and the fruit was ok. There were the standard honeydew, cantaloupe, pineapple and grapes. The melons were tasteless but not the resturant's fault. Not a bad experience!
SamS
We were very impressed from the internet to find this breakfast and brunch place. Pictures look great. Made a reservation for 11:15. We had to wait around 10 min to be seated. Table was not as cleaned and salt and paper was all over the table. Staffing was not as friendly and they were just working. No Ketchup was provided with Berger and sandwich and had to wait for awhile. My Cesar Salad with roasted chicken was not what I thought it was going to be. Chicken was very dried and was not as moist. Maybe about 5 white anchovies were laying on the top of salad and the salad was soggy. My daughter was happy with Berger but fries were all dried and looks like it may have been last basket of fries (all broken). Definitely we will go back. Sam from NJ
JMLS
The food would have been four star, if the food did not come out cold for our party. The food did taste good.
I had been wanting to go to this restaurant for a while. Finally I was able to go. The food was excellent. The coffee was excellent. The service was very poor. I had to practically beg for refills. I was met with I’m not your server even though the person had a coffee carafe in their hands. I found this unacceptable and the manager needs to train the staff to work together.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Avacado Toast
My first time here. I loved the atmosphere and ambiance. Beautiful place to have brunch. The wait staff was not attentive and I practically had to beg for coffee refills. Only my waitress could help me. I felt the service was slow.
This place overcharged me for a drink. (Our table had 8 people. Receipt says 9 with a drink no one ordered.) They never refunded me after me going in and calling multiple times.On a different occasion they served fries all broken into tiny pieces and cold soup.
Atmosphere: 1
Food: 1
Service: 1
The food taste was okay, but it is overpriced for the portion.Main dish was fast, but somehow the food wasn't hot. Meanwhile, we waited 30min for desserts.The decoration is nice, but the room is diluted so not great to have conversation with a large group
Atmosphere: 3
Food: 3
Service: 2
Ambiance - hotel and restaurant are nice for new haven area so I was excited to try this and make this a future dinner spot.Food - food was nothing great and probably not worth the price. The shishito appetizer had a lack of balance of flavors and plating was representative of a pazy cooking night at home where i stir fry and dump on a plate. The branzino was delicious and plated but nothing great. We ordered a burger which was well done (no one asked us what we want) and dry.Service - service was lacking and strange. The waiter told us we could not order from the regular menu if we were ordering on the restaurant week menu which i found strange. Why would a restaurant not want a customer to spend more money? Menu offered two courses and i wanted to pay for two additional full price items from the regular menu but i was told i couldnt? After some persuasion we convinced the waiter to let us spend more money ? food took long to come out and it was hard to get the bill (a restaurant that doesnt want customers to pay?) and ask for anything. And a smaller issue - they only fill a 6inch glass with 1-2inches high of water at a time. Why????Restaurant Week - We chose this restaurant for their restaurant week menu. The menu changed between the day we made reservation and day of reservation then the menu was different again when we got to restaurant so it was hard to be excited for the meal.
Atmosphere: 5
Food: 3
Service: 2
We enjoyed a kale salad with salmon (delicious) and a Caesar salad with chicken. Can't give 5 stars for the the food because the chicken on the Caesar salad was ON THE BONE. Why would you put chicken on the bone in a salad? We expected a boneless breast--that's standard--and nothing on the menu indicated it would be on the bone--making it very difficult to cut and enjoy. The waiter was very meek and soft spoken and barely interacted with us. Flavors were very good and atmosphere was good. They put the bottle of water on the table which was a nice touch so we could refill on our own.
Decent food, service, etc. Good bar for a quiet evening. Pretty limited options for food though, very small menu.
Atmosphere: 4
Food: 4
Service: 4
This is a spacious open feeling restaurant with a good bar and spread out tables. The food is upscale but not over-priced (though what isn't anymore). The feel is you're welcome here and you can dress up or down. It's part of a hotel so a mix of interesting people. Yale parents, business people, locals.
Atmosphere: 5
Food: 4
Service: 5
Very good meal at good prices. I would definitely recommend Heirloom.
Atmosphere: 5
Food: 4
Service: 5
I was new to The Study and my first time dinning at the bar was great... Fabulous Caesar salad very good Chardoney... Diffinately a place to go if one wants to look cool chic and with it!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Literally the worst service I’ve ever seen. 25 minutes without even taking a drink order. The two hostesses literally looked bothered to have their conversation interrupted upon arrival. I should’ve listened to other reviews!
Atmosphere: 1
Food: 1
Service: 1
The atmosphere is very “student lounge” which was cool being so close to Yale. The Shakshouka delicious. The Bloody Mary was also excellent. French toast was a big hit. BUT it took about 20 mins to get the drinks we ordered when we were seated and then another 20-25 mins to put in our order. After the meal, the server brought over our check. He said maybe 5 words to us the entire time we were there.+ good food and drinks- high prices and sub-par service
Atmosphere: 4
Food: 4
Service: 2
Came for brunch yesterday and it was okay. The service was hit or miss. Everyone was nice it was just a little weird and when it was slow, it was slow. I love that they have a separate brunch menu which I was having a hard time finding in downtown New Haven. We got a few things to share so let's get into that. First the Warm Ricotta: it was ok. I think it was missing an acid or something to it. It was just one note, and lacked a punch of flavor. The Eggs Benedict: also alright. Got it with lox which was good, and so was the egg, but I didn't like the bread it came on. I think it was a biscuit... it was just so soft and wasn't a great texture for the whole bite. The side salad it came with was also a little sad, but I liked the dressing. The pancakes: best dish we ordered. Great size and tasty. Cooked well. We got blueberry which I wish there were more in there. I recommend getting a side berry bowl because that's what we did so we could have more fruit with it. We ended up pouring the rest of our berries on top which was much better. Having said that, we actually ordered a berry and a fruit bowl. The berries were good and the fruit was ok. There were the standard honeydew, cantaloupe, pineapple and grapes. The melons were tasteless but not the resturant's fault. Not a bad experience!
We were very impressed from the internet to find this breakfast and brunch place. Pictures look great. Made a reservation for 11:15. We had to wait around 10 min to be seated. Table was not as cleaned and salt and paper was all over the table. Staffing was not as friendly and they were just working. No Ketchup was provided with Berger and sandwich and had to wait for awhile. My Cesar Salad with roasted chicken was not what I thought it was going to be. Chicken was very dried and was not as moist. Maybe about 5 white anchovies were laying on the top of salad and the salad was soggy. My daughter was happy with Berger but fries were all dried and looks like it may have been last basket of fries (all broken). Definitely we will go back. Sam from NJ
The food would have been four star, if the food did not come out cold for our party. The food did taste good.
Atmosphere: 3
Food: 3
Service: 1