Very rude customer service. Phone communication horrible not because of accent or topic of conversation but just awfully rude.******* Update to the owners response: I actually work in food service for 7 years, ran a restaurant for 2 years and My number 1 rule to my employees no matter what is *friendly service. The customers pay my bills so I would never on any day use the tone, responses or type of attitude your worker did with any customer. I was planning to spend alot of money for my son's birthday in your restaurant but as soon as I stated children and repeated my question the tone got more rude as if I was annoying. I would have even ordered food after acknowledging your dine in option was closed but ew. Spent over 100$ of our money elsewhere. Ive been treated really bad by customers but your phone person was Stale in a rude way like the smell of old shrimp....Work on Service next time and won't be called a $!/$#...?♀️
Karen Flores
Have been to eat here prior to COVID- during COVID I have done take out from here. The food has always been excellent. Today we ordered the Sashimi dinner- my daughter loved it.
Patrick Nuzzo
Have gotten take out from here twice and both times were great. Love the fried rice and noodles.
Alicia Victoria
our family has been coming here for 10 years. great food and awesome staff . it could be really tough running a restaurant in waterbury. i’m glad to see them still doing well .
Aneesha Rahamat
Food wasn’t fresh didnt taste good, but appetizers were really good
Katie S.
I ordered takeout from Hana tonight and unfortunately I wasn't too impressed with the food I received. The sushi was decent, but I was very disappointed with the hibachi dinner. I feel like it didn't have much flavor and was shocked by the portion size. I ordered the dinner which was $23.99 I got maybe 10-12 very small pieces of chicken. For the price I paid, I definitely should've had a bigger portion and it should've tasted better in my opinion. Everything was ready in the time frame I was told, so that was a plus. I asked for both sauces that come with the hibachi and was only given one. Overall, the food was decent but wasn't anything special that I would go out of my way for. I will try another hibachi restaurant in the future though as I have never been given a portion as small as I did from here.
[Bum] Frostii_Stitch
Terrible. Did not get my food correct and could not get my money back.
Mike L.
I'm very choosy when it comes to sushi or sashimi. Hana helped fulfill my craving for sashimi, edamame, and miso soup. I had it delivered to me, and it was everything I wanted and more. The soup was rich and flavorful, but not heavy. The edamame was cooked to perfection with just enough salt to bring out the deeper tones of it. Now for the sashimi... oh. My. God. I love sashimi, but Hana just became my go to place for it. The variety was spectacular, with everything from tuna and salmon, to octopus and more. It was cold, clean, and expertly cut! After I finished, I wanted more. But that'll be another time. Hana also is known for their hibachi. While this review is for the sashimi and accoutrements, you gotta give their hibachi a shot as well. Exceptional. ありがとうございます花
Momby82
I ordered through uber eats the other day and the food was disgusting. The clear soup tasted like sink water, the hibachi chicken was undercooked, the fried rice was terrible, and the "green salad" had brown spots. And nothing tasted like it was seasoned. Never again. I can't believe this place came reccomended.
ayanna maya
Food is good but the lady at the front has a horrible attitude. I understand they are super busy but there’s not right for her to take her frustration out on customers
This is my second order from Hana via Doordash. The Sumo Roll was so delicious. I thought I was going to have leftovers but instead I ate the entire thing standing at my kitchen counter. My last order involved filet mignon and it was excellent. Cooked to perfection with no gristle. The chicken dumpling soup was a little overcooked, but that was outshined by the rest of the meals. I'll be going to Hana for my sushi now.Hana has done it again. First time I liked Miso Soup. Crispy duck is actually crispy, moist duck. White rice is perfect. I had the Gyoza and it was perfect as well. Not enough room for all of this delicious food! My new favorite restaurant. So happy Hana delivers!
Joyce E.
This is one of the best Japanese restaurants in the area. I had a special roll and hibachi filet mignon with noodles and brown rice on the side. I'm still enjoying leftover steak and noodles a couple of days later. Tender and without any discernible tendons, the steak was wonderful and cooked to perfection. Same with the vegetables. A great value. Served with a perfectly cooked shrimp. Dumpling soup was good as well.
molly consoli
I have been ordering from here regularly since I moved to the area and they always do a great job. The food is delicious and the ingredients are always fresh, plus I sometimes have to modify an order and they are very accommodating.
Michael Emanuel
Great steak (filet), fast service... reasonable prices. Hard working employees that make sure they get your order right every time.
Shyane Curtis
I ordered some food from Uber Eats & it was amazing!!! Best sushi i ever had!!! 10 outta 10!!
Very rude customer service. Phone communication horrible not because of accent or topic of conversation but just awfully rude.******* Update to the owners response: I actually work in food service for 7 years, ran a restaurant for 2 years and My number 1 rule to my employees no matter what is *friendly service. The customers pay my bills so I would never on any day use the tone, responses or type of attitude your worker did with any customer. I was planning to spend alot of money for my son's birthday in your restaurant but as soon as I stated children and repeated my question the tone got more rude as if I was annoying. I would have even ordered food after acknowledging your dine in option was closed but ew. Spent over 100$ of our money elsewhere. Ive been treated really bad by customers but your phone person was Stale in a rude way like the smell of old shrimp....Work on Service next time and won't be called a $!/$#...?♀️
Have been to eat here prior to COVID- during COVID I have done take out from here. The food has always been excellent. Today we ordered the Sashimi dinner- my daughter loved it.
Have gotten take out from here twice and both times were great. Love the fried rice and noodles.
our family has been coming here for 10 years. great food and awesome staff . it could be really tough running a restaurant in waterbury. i’m glad to see them still doing well .
Food wasn’t fresh didnt taste good, but appetizers were really good
I ordered takeout from Hana tonight and unfortunately I wasn't too impressed with the food I received. The sushi was decent, but I was very disappointed with the hibachi dinner. I feel like it didn't have much flavor and was shocked by the portion size. I ordered the dinner which was $23.99 I got maybe 10-12 very small pieces of chicken. For the price I paid, I definitely should've had a bigger portion and it should've tasted better in my opinion. Everything was ready in the time frame I was told, so that was a plus. I asked for both sauces that come with the hibachi and was only given one. Overall, the food was decent but wasn't anything special that I would go out of my way for. I will try another hibachi restaurant in the future though as I have never been given a portion as small as I did from here.
Terrible. Did not get my food correct and could not get my money back.
I'm very choosy when it comes to sushi or sashimi. Hana helped fulfill my craving for sashimi, edamame, and miso soup. I had it delivered to me, and it was everything I wanted and more. The soup was rich and flavorful, but not heavy. The edamame was cooked to perfection with just enough salt to bring out the deeper tones of it. Now for the sashimi... oh. My. God. I love sashimi, but Hana just became my go to place for it. The variety was spectacular, with everything from tuna and salmon, to octopus and more. It was cold, clean, and expertly cut! After I finished, I wanted more. But that'll be another time. Hana also is known for their hibachi. While this review is for the sashimi and accoutrements, you gotta give their hibachi a shot as well. Exceptional. ありがとうございます花
I ordered through uber eats the other day and the food was disgusting. The clear soup tasted like sink water, the hibachi chicken was undercooked, the fried rice was terrible, and the "green salad" had brown spots. And nothing tasted like it was seasoned. Never again. I can't believe this place came reccomended.
Food is good but the lady at the front has a horrible attitude. I understand they are super busy but there’s not right for her to take her frustration out on customers
Restaurantji Recommends
This is my second order from Hana via Doordash. The Sumo Roll was so delicious. I thought I was going to have leftovers but instead I ate the entire thing standing at my kitchen counter. My last order involved filet mignon and it was excellent. Cooked to perfection with no gristle. The chicken dumpling soup was a little overcooked, but that was outshined by the rest of the meals. I'll be going to Hana for my sushi now.Hana has done it again. First time I liked Miso Soup. Crispy duck is actually crispy, moist duck. White rice is perfect. I had the Gyoza and it was perfect as well. Not enough room for all of this delicious food! My new favorite restaurant. So happy Hana delivers!
This is one of the best Japanese restaurants in the area. I had a special roll and hibachi filet mignon with noodles and brown rice on the side. I'm still enjoying leftover steak and noodles a couple of days later. Tender and without any discernible tendons, the steak was wonderful and cooked to perfection. Same with the vegetables. A great value. Served with a perfectly cooked shrimp. Dumpling soup was good as well.
I have been ordering from here regularly since I moved to the area and they always do a great job. The food is delicious and the ingredients are always fresh, plus I sometimes have to modify an order and they are very accommodating.
Great steak (filet), fast service... reasonable prices. Hard working employees that make sure they get your order right every time.
I ordered some food from Uber Eats & it was amazing!!! Best sushi i ever had!!! 10 outta 10!!