Went to Capriotti's for my first time, ordered a chicken cheesesteak. First thing, there wasn't an option for a Buffalo chicken cheesesteak, second the chicken was extremely dry and hard to eat, very light on cheese, cheese is the first part of cheesesteak. The roll was the only good part about the entire experience. Don't call yourself a sandwich shop, if you can't make a sandwich. Service wasn't friendly at all. I will never go to another Capriotti's.Since this review, corporate has contacted me, stating that I need to suggest they add a Buffalo chicken cheesesteak to the menu. No mention of the sandwich itself being horrible, put a link in their response to talk to someone about my experience. No one has reached out to me in over 2 weeks, since I created the ticket, to be contacted about my experience, no offer of compensation for my horrible food. What a awful franchise, they should be ashamed of themselves!!!! Whatever happened to caring for your customers, quality control, and pride in your product? Capriottis has none of these qualities in their business, stay far away from this franchise!!!!
Atmosphere: 2
Food: 1
Service: 1
Gretchen Kennedy
I got 6 Bobbie subs before a meeting. There were 2 with specific withholding requests which appeared on the receipt (one no mayo and one no cranberry sauce). Those were not honored. All six were all the same. Otherwise I’d give it a 5-star rating, but special requests must be honored.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wagyu Cheese Steak, The Bobbie
S M
Add time to your pickup time so we're not waiting over 10 mins for an order.
Mark Puszkarczuk
Never a bad sandwich. If you havnt tried yet, what are you waiting for?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Wagyu Cheese Steak, The Bobbie
Daniel Tobin
Capriottis used to be my favorite place. I was disappointed. I didn't liked the "wagu" beef. It was thicker and dry and the last 2.5" of each side had no meat. Spent over $40 for 2 large steaks. Not happy.
Atmosphere: 3
Food: 2
Service: 5
Erin MacAlpine
Always great food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wagyu Cheese Steak, The Bobbie
larry lanouette
Order on line, not working. Couldn’t place order.Called four times and waited before someone picked up.Waited over an hour, order was wrong.Non friendly service.With so many other sub shops to order good subs from, I expected better.
Atmosphere: 2
Food: 3
Service: 1
Anthony Jones (Don Wicc)
Juliana ruined my experience at capriottis for the first time. I placed my order at 5:39 with a expected ready time of 5:58. I arrive at the store at 5:56 and tell the kid behind the counter I was here for a pick up just letting them know I’ve arrived. The manager Juliana comes out immediately with a angry look with a serious attitude sternly asking what the name on my order is. I provide her with my name and she disappears to the back. Roughly 5-7 minutes later she returns and says the order will be done in 20 minutes. I return 20 minutes later at which point Juliana sees me and tosses/slides my food across the counter missing 2 of the side items i ordered. After mentioning the 2 missing items she states everything is in the bag and implies I am lying. While not having the opportunity to even turn around and take a step away. This entire ordeal has been a terrible experience.
Food was terrible. Ordered a $13 cheesesteak with barley any meat on it and it has mushrooms on it which I did not order. Maybe they tried to cover up the fact that it was little meat. Disgusting. Under seasoned. I wouldn’t feed this to a dog.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wagyu Cheese Steak
Justin Kates
Turkey sub was very good. Service was a bit slow unless you call ahead.
This used to be our go to shop. Just got a large cheesesteak for $20 and can't even stomach one bite. Horrible taste in my mouth. This place has gone downhill and now has hit rock bottom. Never again.
Rodger Cerritelli
Go there every once in a while only because there’s a pawn shop next door. I’ll order food and go to the pawn shop while I wait.
Atmosphere: 3
Food: 3
Service: 3
John M.
Love the Capistrano sandwich.. get extra Russian dressing. Actually if you all used a more tangy Russian dressing it would be better. That dressing makes the sandwich. Being as the dough roller no longer sells the New Jersey.. yours is our go to.
Rebecca Oliver
Well, I don’t think the atmosphere part of the review matters. The folks working/owning this franchise got it figured out. Quick service, excellent customer service, high quality meats & worth every $ spent on a sub. In/out quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub, Chicken Cheese Steak, Wagyu Cheese Steak
Deb Luzak
My first time visiting this shop. Got a chicken cheesesteak. Got part way thru the sandwich, took a bite & a long hair came out with the bite. Obviously won't be finishing the sandwich. Unfortunate. Will not be back.
Went to Capriotti's for my first time, ordered a chicken cheesesteak. First thing, there wasn't an option for a Buffalo chicken cheesesteak, second the chicken was extremely dry and hard to eat, very light on cheese, cheese is the first part of cheesesteak. The roll was the only good part about the entire experience. Don't call yourself a sandwich shop, if you can't make a sandwich. Service wasn't friendly at all. I will never go to another Capriotti's.Since this review, corporate has contacted me, stating that I need to suggest they add a Buffalo chicken cheesesteak to the menu. No mention of the sandwich itself being horrible, put a link in their response to talk to someone about my experience. No one has reached out to me in over 2 weeks, since I created the ticket, to be contacted about my experience, no offer of compensation for my horrible food. What a awful franchise, they should be ashamed of themselves!!!! Whatever happened to caring for your customers, quality control, and pride in your product? Capriottis has none of these qualities in their business, stay far away from this franchise!!!!
Atmosphere: 2
Food: 1
Service: 1
I got 6 Bobbie subs before a meeting. There were 2 with specific withholding requests which appeared on the receipt (one no mayo and one no cranberry sauce). Those were not honored. All six were all the same. Otherwise I’d give it a 5-star rating, but special requests must be honored.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wagyu Cheese Steak, The Bobbie
Add time to your pickup time so we're not waiting over 10 mins for an order.
Never a bad sandwich. If you havnt tried yet, what are you waiting for?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Wagyu Cheese Steak, The Bobbie
Capriottis used to be my favorite place. I was disappointed. I didn't liked the "wagu" beef. It was thicker and dry and the last 2.5" of each side had no meat. Spent over $40 for 2 large steaks. Not happy.
Atmosphere: 3
Food: 2
Service: 5
Always great food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wagyu Cheese Steak, The Bobbie
Order on line, not working. Couldn’t place order.Called four times and waited before someone picked up.Waited over an hour, order was wrong.Non friendly service.With so many other sub shops to order good subs from, I expected better.
Atmosphere: 2
Food: 3
Service: 1
Juliana ruined my experience at capriottis for the first time. I placed my order at 5:39 with a expected ready time of 5:58. I arrive at the store at 5:56 and tell the kid behind the counter I was here for a pick up just letting them know I’ve arrived. The manager Juliana comes out immediately with a angry look with a serious attitude sternly asking what the name on my order is. I provide her with my name and she disappears to the back. Roughly 5-7 minutes later she returns and says the order will be done in 20 minutes. I return 20 minutes later at which point Juliana sees me and tosses/slides my food across the counter missing 2 of the side items i ordered. After mentioning the 2 missing items she states everything is in the bag and implies I am lying. While not having the opportunity to even turn around and take a step away. This entire ordeal has been a terrible experience.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chocolate Brownie, Chicken Cheese Steak, Wagyu Cheese Steak
Food was terrible. Ordered a $13 cheesesteak with barley any meat on it and it has mushrooms on it which I did not order. Maybe they tried to cover up the fact that it was little meat. Disgusting. Under seasoned. I wouldn’t feed this to a dog.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wagyu Cheese Steak
Turkey sub was very good. Service was a bit slow unless you call ahead.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
This used to be our go to shop. Just got a large cheesesteak for $20 and can't even stomach one bite. Horrible taste in my mouth. This place has gone downhill and now has hit rock bottom. Never again.
Go there every once in a while only because there’s a pawn shop next door. I’ll order food and go to the pawn shop while I wait.
Atmosphere: 3
Food: 3
Service: 3
Love the Capistrano sandwich.. get extra Russian dressing. Actually if you all used a more tangy Russian dressing it would be better. That dressing makes the sandwich. Being as the dough roller no longer sells the New Jersey.. yours is our go to.
Well, I don’t think the atmosphere part of the review matters. The folks working/owning this franchise got it figured out. Quick service, excellent customer service, high quality meats & worth every $ spent on a sub. In/out quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub, Chicken Cheese Steak, Wagyu Cheese Steak
My first time visiting this shop. Got a chicken cheesesteak. Got part way thru the sandwich, took a bite & a long hair came out with the bite. Obviously won't be finishing the sandwich. Unfortunate. Will not be back.
Atmosphere: 5
Food: 3
Service: 5