the worker dropped some nuggets and didn't give us new ones and served that just ordered before the people that were waiting 20 minutes
Matthew DiPaula
Like is absurdly long and the staff is way too
Atmosphere: 2
Food: 3
Service: 1
Keith Bell
This place never has anything………
Google user
For some reason this exact location at the mall never has anything at 5pm, as if they are already closed. 3 employees standing around doing absolutely nothing, while there is a line a mile lokg at the other location. Common sense would tell them more pretzels\u003dmore profits. No excuses when there are 3 ladies just standing around doing zero
Dustin Fulcomer
For some reason this exact location at the mall never has anything at 5pm, as if they are already closed. 3 employees standing around doing absolutely nothing, while there is a line a mile lokg at the other location. Common sense would tell them more pretzels=more profits. No excuses when there are 3 ladies just standing around doing zero
Curtis Williams
The girls that worked today were so nice but they looked so over worked and tired. Idk if this is a staffing problem or what but if it is...get them some help! I've worked in customer service and food industry for 8+ years and I know an over worked employee when I see one. Stressed, tired, exhausted. I get that u have a buinsess to run but be the better employer and treat ur staff right. Don't leave them out to dry. They're the reason u have a company and a paycheck coming in. Treat them with respect and integrity, and they'll take care of u.
Jordan R.
Just ordered the classic snack pack from this location and literally my whole order was WRONG ! Didn't get ANY pretzel bites . And I got some sort of pretzel with nuts on it instead of what I asked for . Only thing they got right was my sauces and I'm shocked I even got those do f****** better waisting my money for s*** I didn't even want
Natasha P.
My daughter and I walked through the mall to get to Auntie Anne's pretzels and they were not serving at 12:02pm on a Saturday afternoon.... So we ended up going to Pretzel Maker
Jasmine Brown
Auntie Anne's is a true American pastime and a modern treasure. Whether you grab Cinnamon pretzel bites paired with a Lemonade slushie beverage, or you treat yourself to an Almond pretzel---my personal favourite---you will NOT be disappointed!!!
Hannah Lindner
I always go here on my lunch break. Today around 7:40pm I went to get some pretzels (without knowing they closed at 6) and I walked up, and the staff just stared at me, I asked if I could place an order, and then the heavier set African American woman , didn't get name, with curly hair and a white hat, was extremely rude , and told me they were closed with a horrible attitude. I said I'm sorry and didn't realize that. , and she mumbled something under her breath as I walked away. Not happy
I think I came in 12/14 but the heavier set lady with glasses gave me an attitude because I wanted a regular sized cup instead of a large saying it was only .50 cents difference but I knew I couldn’t finish a large. The worst attitude ever, honestly shouldn’t be working in customer service I hope she has better days than this one because that was not it. Will not be going back if she’s working but I hear all the employees are like this.
michael pochulsky
Very unprofessional
Shernea D.
Are usually grab some pretzel bites or something from this location when I'm in the mall. The ladies there are friendly.The pretzels are usually fresh... but sometimes I have to shop and come back in order to get fresh ones as they come out of the oven. But I don't mind... as long as they taste good. I love the Pepperoni bites and blue raspberry lemon are drink as well. They are very yummy! It usually smells extremely good there as I walk by and I cannot resist buying something. I had some difficulty with using the app... but when it's working, it's a good thing because getting free pretzels is always cool!
Alexandria Little
I came here for my T-Mobile Tuesday deal and waited 20+ minutes for one pretzel. I purchased my items and the cashier failed to inform me that there were no pretzels made and that I would be waiting for one to be cooked. It wasn’t until 15 minutes in I spoke up and asked why I hadn’t received my order yet that someone told me they are just being made. Poor customer service because there was no apology for my wait or any sign of genuine accountability to fix the issue. I will never come back to this location.
Enid F
The employees seem to slack off its 5:50 mall closes at 7 and they don’t want to make any more almond pretzels this is about the 4th time this happens
the worker dropped some nuggets and didn't give us new ones and served that just ordered before the people that were waiting 20 minutes
Like is absurdly long and the staff is way too
Atmosphere: 2
Food: 3
Service: 1
This place never has anything………
For some reason this exact location at the mall never has anything at 5pm, as if they are already closed. 3 employees standing around doing absolutely nothing, while there is a line a mile lokg at the other location. Common sense would tell them more pretzels\u003dmore profits. No excuses when there are 3 ladies just standing around doing zero
For some reason this exact location at the mall never has anything at 5pm, as if they are already closed. 3 employees standing around doing absolutely nothing, while there is a line a mile lokg at the other location. Common sense would tell them more pretzels=more profits. No excuses when there are 3 ladies just standing around doing zero
The girls that worked today were so nice but they looked so over worked and tired. Idk if this is a staffing problem or what but if it is...get them some help! I've worked in customer service and food industry for 8+ years and I know an over worked employee when I see one. Stressed, tired, exhausted. I get that u have a buinsess to run but be the better employer and treat ur staff right. Don't leave them out to dry. They're the reason u have a company and a paycheck coming in. Treat them with respect and integrity, and they'll take care of u.
Just ordered the classic snack pack from this location and literally my whole order was WRONG ! Didn't get ANY pretzel bites . And I got some sort of pretzel with nuts on it instead of what I asked for . Only thing they got right was my sauces and I'm shocked I even got those do f****** better waisting my money for s*** I didn't even want
My daughter and I walked through the mall to get to Auntie Anne's pretzels and they were not serving at 12:02pm on a Saturday afternoon.... So we ended up going to Pretzel Maker
Auntie Anne's is a true American pastime and a modern treasure. Whether you grab Cinnamon pretzel bites paired with a Lemonade slushie beverage, or you treat yourself to an Almond pretzel---my personal favourite---you will NOT be disappointed!!!
I always go here on my lunch break. Today around 7:40pm I went to get some pretzels (without knowing they closed at 6) and I walked up, and the staff just stared at me, I asked if I could place an order, and then the heavier set African American woman , didn't get name, with curly hair and a white hat, was extremely rude , and told me they were closed with a horrible attitude. I said I'm sorry and didn't realize that. , and she mumbled something under her breath as I walked away. Not happy
Restaurantji Recommends
I think I came in 12/14 but the heavier set lady with glasses gave me an attitude because I wanted a regular sized cup instead of a large saying it was only .50 cents difference but I knew I couldn’t finish a large. The worst attitude ever, honestly shouldn’t be working in customer service I hope she has better days than this one because that was not it. Will not be going back if she’s working but I hear all the employees are like this.
Very unprofessional
Are usually grab some pretzel bites or something from this location when I'm in the mall. The ladies there are friendly.The pretzels are usually fresh... but sometimes I have to shop and come back in order to get fresh ones as they come out of the oven. But I don't mind... as long as they taste good. I love the Pepperoni bites and blue raspberry lemon are drink as well. They are very yummy! It usually smells extremely good there as I walk by and I cannot resist buying something. I had some difficulty with using the app... but when it's working, it's a good thing because getting free pretzels is always cool!
I came here for my T-Mobile Tuesday deal and waited 20+ minutes for one pretzel. I purchased my items and the cashier failed to inform me that there were no pretzels made and that I would be waiting for one to be cooked. It wasn’t until 15 minutes in I spoke up and asked why I hadn’t received my order yet that someone told me they are just being made. Poor customer service because there was no apology for my wait or any sign of genuine accountability to fix the issue. I will never come back to this location.
The employees seem to slack off its 5:50 mall closes at 7 and they don’t want to make any more almond pretzels this is about the 4th time this happens