Esteban at Charley’s Philly Steaks epitomizes professionalism and exceptional service. His dedication to ensuring a memorable dining experience is truly commendable. From his warm greeting upon arrival to his attentive care throughout the meal, Esteban's commitment to customer satisfaction shines brightly.His expertise in the menu offerings, coupled with his insightful recommendations, enhances the dining experience, guiding patrons towards delectable choices tailored to their preferences. Esteban's passion for his craft is evident in every interaction, as he effortlessly balances efficiency with genuine hospitality.Furthermore, his adeptness at handling diverse customer needs with grace and courtesy sets a stellar example for his peers. Esteban's positivity and enthusiasm create a welcoming atmosphere, leaving guests feeling valued and appreciated.Overall, Esteban's exceptional service at Charley’s Philly Steaks undoubtedly contributes to the restaurant's reputation for excellence. His professionalism, attention to detail, and genuine care for customers make him a true asset to the establishment. Without a doubt, I highly recommend Esteban to anyone seeking an extraordinary dining experience.
I recently had the pleasure of being served by Abram at Charlys Philly Steak, and I must say, he truly exemplifies exceptional customer service. Abram's warm demeanor and genuine hospitality made my dining experience memorable. Not only was he attentive to my needs, but he also went above and beyond to ensure that I was satisfied with my meal. His knowledge of the menu and willingness to accommodate special requests were impressive. Abram's professionalism and friendliness truly set the standard for excellent service. If you're looking for a delightful dining experience at Charlys Philly Steak, be sure to ask for Abram—he's sure to make your visit a delightful one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo 3, Philly Cheesesteak
dylan alameda
Beyond friendly staff and great food!
Atmosphere: 5
Food: 5
Service: 5
Rita L
Regrettably, my visits to this Charley's have been marred by the presence of a mature woman with dark brown hair who exhibits behavior reminiscent of a disgruntled teenager. Her aggressive demeanor and poor attitude have, unfortunately, cast a shadow on your business. I, along with my coworkers, have encountered her unpleasantness on multiple occasions, leading me to reconsider patronizing the establishment. I share this feedback in the hope that the dedicated manager, who stands out for his pleasant and kind approach, addresses this issue to maintain the positive image of the company.
Atmosphere: 1
Food: 5
Service: 1
nick doto
Not even close!!! I'm from The Philadelphia area and I've grown up eating the best cheesesteaks made and yours doesn't make the cut at all!!!!!
Monica Árboleda
I bought two sandwiches yesterday, one of them was chicken and the other was steak. The chicken poisoned my mom. It had some bacteria or it had been cooked for a long time. My mom couldn't stop
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Chicken Philly
Bryan S.
Well that was quick! I am leaving my honest experience below but I received a personal phone call from the manager less than an hour after posting this review. He apologized profusely and offered to buy my lunch tomorrow. He explained that my experience today was caused but a number of things that went wrong. It is clear that he intends to please his customers so I am updating my overall rating. I feel better about this place now than if I hadn't had the bad experience earlier today._______________My original post from earlier today..._________________I ordered online at 11:00 a.m. I arrived at 11:05 a.m. and saw that my order was number 1 on the monitor. A person who ordered in person after I arrived walked away with their order before me. At 11:12 a.m. the cook finally placed what turned out to my steak on the grill. She had been working on other orders in the meantime.When she finally handed me my order at 11:14 a.m. I asked her why she hadn't started my order until 12 minutes after I placed my order online she pointed to another employee and said "ask her". I said why should I ask her when you are the one who cooked my order? She completely ignored me and refused to respond.This is the fourth consecutive time that I place an order online at this (Countryside Mall) location before leaving my house and arrived at the restaurant to find that my order had not even been started. Why have online ordering if you aren't going to have the food prepared when the customer arrives.I have also had other problems at this location in the past. I have put up with it because the food is good.There is standalone Charley's four minutes from this location in the food court at Countryside mall. Even though it is farther from my home it will hopefully be less frustrating. The company shouldn't lose a customer just because the operator of this location is lousy.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Philly Cheesesteak
Briana Gonzalez
The food is always good, however this time I got a side of cheese for my fries (in which I had to pay extra for, which was no biggie) except I didn't get the side of cheese. I called multiple times and no one answered and that's the only reason I'm even leaving a review.
Atmosphere: 5
Food: 3
Service: 5
Darlene Johnson
Chicken sandwich was horribly dry no ranch dressing. Supposed to be large was medium at best. Phone number did not work . Could not reach the restaurant. That night or the next day.?
Food: 1
Service: 1
zak priestly
Food was great. They just forgot to give me my drink.. I ordered from uber... they refuse to give me my money back. I don't understand any of it. Horrible experience ordering online. Ordered from countryside mall in Clearwater FL.. and again I used uber. Horrible service.. if they forget to give you a item they won't refund you.
Cashier had an attitude just for taking orders and the girl who made the food was visually sweating directly onto the food on the grill
Marishelle Rapozo
Love the food here, great service. Joe the manager was very helpful with my friend trying the food for the first time !
shakari robinson
I haven't had Charley's in a while, so I decided to give them a chance while I was killing time before my movie. The cashier acted as if me ordering was bothering his entire day. He cut off my "hi how are you" with "what can I get for you". I tell him what I want, and he's still texting on his phone. He tells me the total, I get the money. I'm standing there with my hand out with the money, but of course he doesn't notice because he's just sitting there texting. The cooks were super nice, but the cashier could be a bit more attentive.
Julie Cabrera
food cooked fresh and can’t go wrong with the ultimate fries and imelda was the sweetest :)
Trish Ulrich
Waited in line for 10 minutes. Rediculous, i would of left but car behind me. Worat service ever. Hire more peopls.
Esteban at Charley’s Philly Steaks epitomizes professionalism and exceptional service. His dedication to ensuring a memorable dining experience is truly commendable. From his warm greeting upon arrival to his attentive care throughout the meal, Esteban's commitment to customer satisfaction shines brightly.His expertise in the menu offerings, coupled with his insightful recommendations, enhances the dining experience, guiding patrons towards delectable choices tailored to their preferences. Esteban's passion for his craft is evident in every interaction, as he effortlessly balances efficiency with genuine hospitality.Furthermore, his adeptness at handling diverse customer needs with grace and courtesy sets a stellar example for his peers. Esteban's positivity and enthusiasm create a welcoming atmosphere, leaving guests feeling valued and appreciated.Overall, Esteban's exceptional service at Charley’s Philly Steaks undoubtedly contributes to the restaurant's reputation for excellence. His professionalism, attention to detail, and genuine care for customers make him a true asset to the establishment. Without a doubt, I highly recommend Esteban to anyone seeking an extraordinary dining experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Combo, Chicken Philly Cheese Steak Sandwich, Philly Cheesesteak
I recently had the pleasure of being served by Abram at Charlys Philly Steak, and I must say, he truly exemplifies exceptional customer service. Abram's warm demeanor and genuine hospitality made my dining experience memorable. Not only was he attentive to my needs, but he also went above and beyond to ensure that I was satisfied with my meal. His knowledge of the menu and willingness to accommodate special requests were impressive. Abram's professionalism and friendliness truly set the standard for excellent service. If you're looking for a delightful dining experience at Charlys Philly Steak, be sure to ask for Abram—he's sure to make your visit a delightful one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo 3, Philly Cheesesteak
Beyond friendly staff and great food!
Atmosphere: 5
Food: 5
Service: 5
Regrettably, my visits to this Charley's have been marred by the presence of a mature woman with dark brown hair who exhibits behavior reminiscent of a disgruntled teenager. Her aggressive demeanor and poor attitude have, unfortunately, cast a shadow on your business. I, along with my coworkers, have encountered her unpleasantness on multiple occasions, leading me to reconsider patronizing the establishment. I share this feedback in the hope that the dedicated manager, who stands out for his pleasant and kind approach, addresses this issue to maintain the positive image of the company.
Atmosphere: 1
Food: 5
Service: 1
Not even close!!! I'm from The Philadelphia area and I've grown up eating the best cheesesteaks made and yours doesn't make the cut at all!!!!!
I bought two sandwiches yesterday, one of them was chicken and the other was steak. The chicken poisoned my mom. It had some bacteria or it had been cooked for a long time. My mom couldn't stop
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Chicken Philly
Well that was quick! I am leaving my honest experience below but I received a personal phone call from the manager less than an hour after posting this review. He apologized profusely and offered to buy my lunch tomorrow. He explained that my experience today was caused but a number of things that went wrong. It is clear that he intends to please his customers so I am updating my overall rating. I feel better about this place now than if I hadn't had the bad experience earlier today._______________My original post from earlier today..._________________I ordered online at 11:00 a.m. I arrived at 11:05 a.m. and saw that my order was number 1 on the monitor. A person who ordered in person after I arrived walked away with their order before me. At 11:12 a.m. the cook finally placed what turned out to my steak on the grill. She had been working on other orders in the meantime.When she finally handed me my order at 11:14 a.m. I asked her why she hadn't started my order until 12 minutes after I placed my order online she pointed to another employee and said "ask her". I said why should I ask her when you are the one who cooked my order? She completely ignored me and refused to respond.This is the fourth consecutive time that I place an order online at this (Countryside Mall) location before leaving my house and arrived at the restaurant to find that my order had not even been started. Why have online ordering if you aren't going to have the food prepared when the customer arrives.I have also had other problems at this location in the past. I have put up with it because the food is good.There is standalone Charley's four minutes from this location in the food court at Countryside mall. Even though it is farther from my home it will hopefully be less frustrating. The company shouldn't lose a customer just because the operator of this location is lousy.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Philly Cheesesteak
The food is always good, however this time I got a side of cheese for my fries (in which I had to pay extra for, which was no biggie) except I didn't get the side of cheese. I called multiple times and no one answered and that's the only reason I'm even leaving a review.
Atmosphere: 5
Food: 3
Service: 5
Chicken sandwich was horribly dry no ranch dressing. Supposed to be large was medium at best. Phone number did not work . Could not reach the restaurant. That night or the next day.?
Food: 1
Service: 1
Food was great. They just forgot to give me my drink.. I ordered from uber... they refuse to give me my money back. I don't understand any of it. Horrible experience ordering online. Ordered from countryside mall in Clearwater FL.. and again I used uber. Horrible service.. if they forget to give you a item they won't refund you.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Philly Cheesesteak
Restaurantji Recommends
Cashier had an attitude just for taking orders and the girl who made the food was visually sweating directly onto the food on the grill
Love the food here, great service. Joe the manager was very helpful with my friend trying the food for the first time !
I haven't had Charley's in a while, so I decided to give them a chance while I was killing time before my movie. The cashier acted as if me ordering was bothering his entire day. He cut off my "hi how are you" with "what can I get for you". I tell him what I want, and he's still texting on his phone. He tells me the total, I get the money. I'm standing there with my hand out with the money, but of course he doesn't notice because he's just sitting there texting. The cooks were super nice, but the cashier could be a bit more attentive.
food cooked fresh and can’t go wrong with the ultimate fries and imelda was the sweetest :)
Waited in line for 10 minutes. Rediculous, i would of left but car behind me. Worat service ever. Hire more peopls.