Customer service from me ordering at the speaker to me paying at the window to leaving was excellent and refreshing. Thank you Chantel.
Atmosphere: 5
Food: 5
Service: 5
Darthiel Fett
Terrible service. There is no one working here that cares about their job. It is sad.
Service: 1
Amy Blake
The food was good and service was reasonable, no complaints. The inside of the restaurant was clean, quiet and inviting.
Atmosphere: 2
Food: 3
Service: 4
David Wright
Great service great food. RoughAround the edges but good experience.
Atmosphere: 5
Food: 5
Service: 5
Nichole Mitchell
I arrived at drive thru on April 3 around 12:30 in the afternoon after waiting for 3mins for someone to come to the speaker I was told that it’s only 2 employees working and that I might want to come in . I told them I had a handicap son in the car and couldn’t come in and I would be okay with ordering from drive thru she told me if I wanted to eat I’ll come in no respect for the handicap and I will be contacting the BBB and the ADA about this disrespect
Atmosphere: 1
Service: 1
Jennifer Rohrer, Ph.D.
Sat in drive thru 30 min. Called three times. Finally went to window and was ignored. Will be calling corporate.
Service: 1
Tony Robertson
I pulled through the drive-through, waited several minutes nobody ever answered, pulled up to the window. There appeared to be no one inside. I walked inside. There was one person standing in the lobby. This was at 8:35 AM.
Atmosphere: 1
Food: 1
Service: 1
Donald Rull
I seriously do not understand what the problem is at this location. They regularly decide not to turn food items off in the app, for items that are out of stock. I'm told that this can be done, but for some reason it's been two times this week that I've ordered something they didn't have. One time, they ran completely out of all hamburger patties. The other time they ran out of cheesy tots and that's the only reason why we even placed an order because someone was craving cheesy tots. I know that in the grand scheme of things this is not a big deal, but I don't have an unlimited amount of time and the 45 minutes that I took to go here could have been spent on something else. I find this kind of operation completely misleading, unethical and a representation of what Burger King actually thinks of their customers. It's not even possible to reach a live person if you call Burger King customer service, so I actually have numerous orders that I haven't received that Burger King has taken my money for and still has not refunded me. Where I come from, if you take someone's money and have no intent of delivering a product or giving it back in a timely manner, it's theft. How is this not theft Burger King?
Jennifer Hernandez
Manager, supervisor, employees had an attitude. Poor customer service. They were all looking at me extremely aggressive. Look like they wanted to start a fight. Racial treatment and discrimination. The manager followed me outside the door and I wasn’t sure if she was trying to start a problem or a fight, I was with both my boys so I kept walking towards gas station next door to avoid any confrontation in front of them. But how I was treated, it wouldn’t surprise me if they took it there. This Burger King needs better customer service and people who understand customers and go above and beyond for them instead of making them feel like they want to start a fight. Would not recommend this Burger King to anyone based on this terrible experience.
Robert Willis
Worst Burger King in Jacksonville, service sucked, crew was rude, food taste and preparation was terrible. Think they need a new day crew. Will never visit again!
I can’t leave a review for the food because at 825pm employees were to busy hanging at the entrance laughing and after waiting 3-4 minutes I drove around to see those same employees hanging behind the counter ignoring the drive thru. I’d give 0 ⭐️s if I had the option. I went across the way to a competitor- Wendy’s- where they were fantastic and readily available to take orders. Apparently, I wasn’t the only customer ignored tonight from what I gather. This is why I don’t typically stop at Burger King. I don’t care which location it is- I run into this problem just about every time.
Atmosphere: 1
Service: 1
Ariadne de Luna
The service at this place is horrible. It is supposed to be fast food but they are so slow that it is better to go to a restaurant. The service is terrible, you walk in and no one welcomes you, after waiting forever for someone to deign to serve you, they treat you like what they are doing to you is a favor and then it takes another eternity to receive your order.
Atmosphere: 1
Food: 4
Service: 1
Jose Mauricio Luna
Really bad service we waited almost 15 minutes when someone coming to take the order and we was the first at the line, after that 20 minutes to receive our order, this not is supposed is fast food.The place is really nasty the floor is completely sticky, like Noone clean in months.
Atmosphere: 1
Food: 4
Service: 1
Ana Valentin
Omg who watches over this establishment and workers. Waiting to order then I come around and the girl won't let her phone down to attend the
Food: 5
Service: 1
Look Ma I’m famous
Only go if you have an hour to wait for food they can’t keep enough help on
Customer service from me ordering at the speaker to me paying at the window to leaving was excellent and refreshing. Thank you Chantel.
Atmosphere: 5
Food: 5
Service: 5
Terrible service. There is no one working here that cares about their job. It is sad.
Service: 1
The food was good and service was reasonable, no complaints. The inside of the restaurant was clean, quiet and inviting.
Atmosphere: 2
Food: 3
Service: 4
Great service great food. RoughAround the edges but good experience.
Atmosphere: 5
Food: 5
Service: 5
I arrived at drive thru on April 3 around 12:30 in the afternoon after waiting for 3mins for someone to come to the speaker I was told that it’s only 2 employees working and that I might want to come in . I told them I had a handicap son in the car and couldn’t come in and I would be okay with ordering from drive thru she told me if I wanted to eat I’ll come in no respect for the handicap and I will be contacting the BBB and the ADA about this disrespect
Atmosphere: 1
Service: 1
Sat in drive thru 30 min. Called three times. Finally went to window and was ignored. Will be calling corporate.
Service: 1
I pulled through the drive-through, waited several minutes nobody ever answered, pulled up to the window. There appeared to be no one inside. I walked inside. There was one person standing in the lobby. This was at 8:35 AM.
Atmosphere: 1
Food: 1
Service: 1
I seriously do not understand what the problem is at this location. They regularly decide not to turn food items off in the app, for items that are out of stock. I'm told that this can be done, but for some reason it's been two times this week that I've ordered something they didn't have. One time, they ran completely out of all hamburger patties. The other time they ran out of cheesy tots and that's the only reason why we even placed an order because someone was craving cheesy tots. I know that in the grand scheme of things this is not a big deal, but I don't have an unlimited amount of time and the 45 minutes that I took to go here could have been spent on something else. I find this kind of operation completely misleading, unethical and a representation of what Burger King actually thinks of their customers. It's not even possible to reach a live person if you call Burger King customer service, so I actually have numerous orders that I haven't received that Burger King has taken my money for and still has not refunded me. Where I come from, if you take someone's money and have no intent of delivering a product or giving it back in a timely manner, it's theft. How is this not theft Burger King?
Manager, supervisor, employees had an attitude. Poor customer service. They were all looking at me extremely aggressive. Look like they wanted to start a fight. Racial treatment and discrimination. The manager followed me outside the door and I wasn’t sure if she was trying to start a problem or a fight, I was with both my boys so I kept walking towards gas station next door to avoid any confrontation in front of them. But how I was treated, it wouldn’t surprise me if they took it there. This Burger King needs better customer service and people who understand customers and go above and beyond for them instead of making them feel like they want to start a fight. Would not recommend this Burger King to anyone based on this terrible experience.
Worst Burger King in Jacksonville, service sucked, crew was rude, food taste and preparation was terrible. Think they need a new day crew. Will never visit again!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I can’t leave a review for the food because at 825pm employees were to busy hanging at the entrance laughing and after waiting 3-4 minutes I drove around to see those same employees hanging behind the counter ignoring the drive thru. I’d give 0 ⭐️s if I had the option. I went across the way to a competitor- Wendy’s- where they were fantastic and readily available to take orders. Apparently, I wasn’t the only customer ignored tonight from what I gather. This is why I don’t typically stop at Burger King. I don’t care which location it is- I run into this problem just about every time.
Atmosphere: 1
Service: 1
The service at this place is horrible. It is supposed to be fast food but they are so slow that it is better to go to a restaurant. The service is terrible, you walk in and no one welcomes you, after waiting forever for someone to deign to serve you, they treat you like what they are doing to you is a favor and then it takes another eternity to receive your order.
Atmosphere: 1
Food: 4
Service: 1
Really bad service we waited almost 15 minutes when someone coming to take the order and we was the first at the line, after that 20 minutes to receive our order, this not is supposed is fast food.The place is really nasty the floor is completely sticky, like Noone clean in months.
Atmosphere: 1
Food: 4
Service: 1
Omg who watches over this establishment and workers. Waiting to order then I come around and the girl won't let her phone down to attend the
Food: 5
Service: 1
Only go if you have an hour to wait for food they can’t keep enough help on
Atmosphere: 2
Food: 2
Service: 1