Five Guys

4413 Town Center Pkwy Unit 401, Jacksonville
(904) 996-6900

Recent Reviews

Cameron Deramus

How is it a little cheeseburger is “on the table “ when I come in I sit and wait 15 minutes and ask again and it’s “still on the table” people are coming and going picking up other orders it’s very frustrating to come here as a dasher because I don’t get paid by the hour and I have deadlines I have to meet or my source of income is in jeopardy please do better with online order fulfillment

Atmosphere: 1

Food: 5

Service: 1

Noble H

The cashier was great and super nice. The food was average and way you would expect from a franchise.Parking: The parking a lot was busy.Kid-friendliness: Kids menu and seating

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Cheeseburger

Bear Sorensen

Best fast food burger you can wrap your hands and lips around..but you already know

Atmosphere: 3

Food: 5

Service: 5

Tim

Great burgers and fries, however it is a bit expensive.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheeseburger, French Fries

Nick Versteegh

Friendly folks working here! Food was great too as always.There was a kind gentleman working there who offered to clear my table ?Exceptional service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Trisha Bernardin

Grilled cheese plus a patty and a bacon cheeseburger good as usual!

Mary E.

ALWAYS perfect food!

Atmosphere: 5

Food: 5

Service: 5

Chris A (Wolfwalker527)

Parking: Adequate parking shared between multiple businesses.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Bacon Cheeseburger

Deborah Rollins

Delicious every

Atmosphere: 5

Food: 5

Service: 5

L

I finally tried out this particular establishment, and I was not impressed. I know I've rated it 4 stars. However, the only complaint is the cost. The food was freshly made, and the staff was super helpful and personable. I've had better burgers ? for less. I wanted to give them a try. I think overall my expectations were too high. I don't think it's 5 star worthy.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Bacon Cheeseburger, Cheeseburger

William

Good food just way over priced.

Atmosphere: 4

Food: 4

Service: 4

Cindy Taylor

One of the best cheeseburgers I ever ate!

Atmosphere: 4

Food: 5

Service: 5

Yvette Michelle Elam (YME Artwork)

I haven't been to a Five Guys in YEARS because I always hated the wait, no matter how far in advance I placed the order. I had a craving for some good fries and decided to give them another shot. I ordered online - one large fries, a grilled cheese with a 1/3 lb beef patty added and a milkshake. I've heard people say you have to try their grilled cheese burger and that's how to order it. Things have changed since I last ordered, you can now tell them "You're on the way" and "you've arrived." I used those functions and when I got there, I saw like five people waiting on orders. Even though online it said my order would be ready at 7:55, I waited until 8:20 to arrive. I figured it still wouldn't be ready so I got into my car and went to the Publix in the same shopping plaza. I purchased two things, drove back, went inside, and my order STILL wasn't ready! (They said they were waiting on fries.) Once the fries were done and in the bag, they gave me the food and THEN proceeded to start making the shake! I don't know WHAT is up with their order of doing things, but it really frustrates me when I order so far in advance. The food was good - their fries are great and they always put extra in the bag. I included a photo so you can see just how many extra fries you get. You can add unlimited toppings to the shake and burger for no extra cost which is nice. It was remarkably clean inside and they offer free Peanuts as you wait. I just hate waiting so long!Kid-friendliness: Kid friendly and FREE peanuts!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Regular Fries, Large Fries, Cheeseburger, Grilled Cheese, Grilled Cheese Sandwich

Tracy Hoeckelberg

I love Five Guys!

Atmosphere: 5

Food: 5

Service: 5

Ana Hernandes

I was served by Michael M, who welcomed us so kindly and was very patient. The whole crew working tonight were lovely people and the food was delicious. Well done, we are very impressed!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Little Bacon Cheeseburger, Cajun Style

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