I really like this place. But it can be a bit chaotic during the rushes. The staff has never been an issue, and they try to keep up and do a decent enough job of it. I would prefer to recommend you not go there because then I get better saying when I go but you should try it out.
David Sexton
I have visited this establishment many times and can see a rapid decline in service and quality. My recent visit will be my last. We waited 45 minutes to be seated, come to find out they had multiple tables available they just weren’t seating guests. Ordered our food and it came without wasabi, I asked the server for some, he said “ we don’t have any wasabi.” I had to keep asking people to finally get some. The food quality was substandard for everyone at my table and we could never get a drink refill. You would think for $85 we could enjoy a meal. So disappointed, I used to really like it there.
Jessica Galison
When we walked in the front door, I told my husband this was probably the last time we would eat at this restaurant.We have eaten here many times, but after today will not go back. Upon arrival we waited to be greeted as they had a sign that said “please wait to be seated”Several employees walked by us without acknowledging us. Eventually a girl in jeans and graphic tee came to the cluttered host stand and looked at us, as if we were an inconvenience. She did not say anything but waited for us to speak to her.She gathered the menus and took us to a table, then decided on a different table, without mentioning that to us.Once we sat she walked away and then came back, suggesting that we should order drinks from her (again no words spoken)This was not the only unhappy employee, everyone working seemed miserable and some had headphones in their ears.We ordered our first round (appetizers) which took about 20 minutes to arrive (fried dumplings and egg rolls) no sauces came with anything and it was impossible to get any employees attention to get dishes for soy sauce.All the fried menu items were over cooked in old oil and gross.We ordered a spicy crab salad that came at room temperature on a warm plate. I also ordered hibachi steak, it came with a massive hunk of salmon on the plate. The steak was terrible.We decided not to order any raw fish as to not expose ourselves to any food borne illness as the sanitation practices have also gone down hill.This restaurant may be beyond repair. Don’t go here. They should shut it down.
Lora Thomas
Loved the food and the vegetables and rice was incredible. Loved our servers they were awesome attended to our every need. My husband and I will be back again.
Kuiipo Luokalani
The staff was absolutely rude. I have never been there. I wasn't even greeted at the door. The woman came up to the table with an attitude first thing she said "well I have other people I need to take care of" her face looked monstrous (at least wear a mask to hide your emotions) one of the waiters gave me an attitude and I gave him an attitude right back.. on purpose they took forever to bring my order and on purpose I didn't even eat the food they prepared. Out of respect for my friends and my husband I decided to write this review a day later .. I am a firm believer in karma... What comes around goes around. When you guys drag your business to the ground I will laugh.
Michelle Price
Super disappointed to be giving such a low rating on what USED to be our favorite sushi spot. I don't know if management or ownership changed but the only people that are the same is the sushi chefs. The servers are TERRIBLE. We stared at our empty dishes from each order for the entire night. When food was brought out it was just slung at us as they went by. Food took FOREVER to come out. My fiance talked to our server very politely about the issues we had and essentially went to the other 2 girls and laugh about it. We've been coming here for years and NEVER had a bad experience. This was the absolute worst. Hopefully they'll get some better servers in there. But until then we'll have to find a new sushi place.
Hailey Tapley
Very rude staff, didn’t fill up our drinks even when we asked them to. Took an hour to get our appetizers and then another 30 mins for food. Waitress was very very rude. 18% gratuity automatically taken out but didn’t even fill my drink or talk to me. Used to celebrate every birthday here but I won’t anymore.
Annette Mendez
We went in for lunch and we asked to move to a booth and the waitress started to yell something either at us or at the other waitress. The servers didn't know anything about the menu and we ended up having to get the manager over to our table just to order soup that's not from the buffet menu. The waiters were also very rude after that incident and they started to pass us and wait till the last minute to give us our food. When we got our food the first few roll we're horrible to begin the dyimate roll tasted like it was heated up from the day before. but you could clearly tell that the fish didn't taste right. This fish wasn't cold it tasted like room temperature and then they started to bring out two everything until we told them to stop. As well as them constantly messing up our order wouldn't recommend to anyone the prices may be reasonable but it isn't worth getting sick . Do yourself a favor and don't eat here.
kelcie carlton
First and last time ever coming to this establishment. Like seriously the food is straight Trash ? . Like Jacksonville this place is not good quality. Even the sushi is not even fresh at all, very foul smell. The system to order the unlimited menu options is such a mess , like who still uses paper and pen to order food. Waited over 30 mimtues for appetizers, for them to only bring 2 items to a table of 5 . Then, the waitress didnt even come back to the table after seating us . Like then after an hour of waiting they wanted to say oh the food all ready now. Hell no I'm not paying to eat cold, stale , unseason , bland , unfresh food .
marieq574
Sushi is mediocre and service is worst. Went in around 2 PM. This is a L one Price oh you can eat but they don’t only give you so much at a time. I did order the first time the food came in at an acceptable time. Then Ifood came in at an acceptable time. Then they re-order a few items and it never came. I had to say something about it. If I would’ve gone to a regular sushi restaurant, it would’ve gotten better quality food quicker and everything I needed from the get-go. It is not worth us all you can eat places because the time things for you not to get to eat all you can eat unless you are planning to spend all day there. Also, it doesn’t seem like two Japanese trained. Cooks are working there.
The Sushi was good, but the service was super slow. My daughter got chicken and rice and it came out cold.We got board before we got full.
Kevin Marchegiani
I like more the location on San Marco. Food and quality service is better there than here. We went for dinner and did not like the Hibachi Rice and the Noodle. Do not recommend those two. The plates are giving to your hand and not the table. Not one plate was brought to your place, we had to pass the plate around just because. The waitress did helped us a lot but when it comes to the food and plate runner, I don’t recommend this location.
Teri Wenz
We came here for my birthday dinner. Love this place! We live far away, so don't get here as often as I would like. Food is always on point & servers do a great job of picking up orders & bringing them out. It's $20 a person, so come hungry! Can't wait to come back!
Angela A.
Arrived at 8:00, and waited to be at 9:00, then was told at 9:15 it was the LAST CALL. Placed MULTIPLE ORDERS (the server even asked for our menus), and NEVER RECEIVED MOST of what we ordered. I understand they close at 9:30 pm, but they shouldn't allow patrons to be seated after 8:00 pm unless they're made aware LAST CALL is at 9:15 and/or given the option to place an 8-order meal (per website to go) for $ 19.99. That (to-go meal) is more than I was allowed to order. It's a shame they'll take the ALL MIGHTY dollars, but wouldn't, nor allow customers to experience the customer service experience that dollar was to purchase.Spoke to whom they claim was the manager .... NO TYPE of RESOLUTION !!!
M J
What a horrible dining experience. From the get go the order was wrong. Hot tea and a diet coke, they brought tea and water. Then they brought what I can in some form of my imagination call noodles (we did not order noodles) wrong again. They brought me my sushi and my husband still has no food but I did get a diet soda and other tables surrounding us started getting their food. Three times they tried to bring us Tofu.. we do not now nor have we ever eaten Tofu, and they brought us spring rolls and finally brought my husband his sushi (we guess it was correct -- its been so long since he ordered we don't really know at this point). We tell the server that the Tofu and spring rolls are not ours, she storms off and returns with the order again and with our ticket. Slaps it on the table and said see you ordered it.. I said SEE #2 is spring rolls # 3 is Egg rolls... that is a #3 and nowhere is there TOFU... she said OH- at this point I am livid-- take this off of my bill and I forcefully hand her the menu back and crumble up the rest of the orders that I have already filled out. My husband never did get the remaining items that he ordered but we did get our bill in a rather rude way. I asked her if I was to pay her or if there was a register to check out. . she snapped she would take care of it.. I gave her my card and yes I still tipped her. I will not dine at Fuji Sushi again.. I shouldn't say that since we really didn't dine there in the first place. So disappointing! I blame the establishment but I also blame myself, I should have done research and read the reviews before making my choice of places to spend my money. I could have gotten better sushi at Publix. In this day and age and with this economy restaurants are closing their doors on the daily. Don't be a casualty -- DO BETTER!
I really like this place. But it can be a bit chaotic during the rushes. The staff has never been an issue, and they try to keep up and do a decent enough job of it. I would prefer to recommend you not go there because then I get better saying when I go but you should try it out.
I have visited this establishment many times and can see a rapid decline in service and quality. My recent visit will be my last. We waited 45 minutes to be seated, come to find out they had multiple tables available they just weren’t seating guests. Ordered our food and it came without wasabi, I asked the server for some, he said “ we don’t have any wasabi.” I had to keep asking people to finally get some. The food quality was substandard for everyone at my table and we could never get a drink refill. You would think for $85 we could enjoy a meal. So disappointed, I used to really like it there.
When we walked in the front door, I told my husband this was probably the last time we would eat at this restaurant.We have eaten here many times, but after today will not go back. Upon arrival we waited to be greeted as they had a sign that said “please wait to be seated”Several employees walked by us without acknowledging us. Eventually a girl in jeans and graphic tee came to the cluttered host stand and looked at us, as if we were an inconvenience. She did not say anything but waited for us to speak to her.She gathered the menus and took us to a table, then decided on a different table, without mentioning that to us.Once we sat she walked away and then came back, suggesting that we should order drinks from her (again no words spoken)This was not the only unhappy employee, everyone working seemed miserable and some had headphones in their ears.We ordered our first round (appetizers) which took about 20 minutes to arrive (fried dumplings and egg rolls) no sauces came with anything and it was impossible to get any employees attention to get dishes for soy sauce.All the fried menu items were over cooked in old oil and gross.We ordered a spicy crab salad that came at room temperature on a warm plate. I also ordered hibachi steak, it came with a massive hunk of salmon on the plate. The steak was terrible.We decided not to order any raw fish as to not expose ourselves to any food borne illness as the sanitation practices have also gone down hill.This restaurant may be beyond repair. Don’t go here. They should shut it down.
Loved the food and the vegetables and rice was incredible. Loved our servers they were awesome attended to our every need. My husband and I will be back again.
The staff was absolutely rude. I have never been there. I wasn't even greeted at the door. The woman came up to the table with an attitude first thing she said "well I have other people I need to take care of" her face looked monstrous (at least wear a mask to hide your emotions) one of the waiters gave me an attitude and I gave him an attitude right back.. on purpose they took forever to bring my order and on purpose I didn't even eat the food they prepared. Out of respect for my friends and my husband I decided to write this review a day later .. I am a firm believer in karma... What comes around goes around. When you guys drag your business to the ground I will laugh.
Super disappointed to be giving such a low rating on what USED to be our favorite sushi spot. I don't know if management or ownership changed but the only people that are the same is the sushi chefs. The servers are TERRIBLE. We stared at our empty dishes from each order for the entire night. When food was brought out it was just slung at us as they went by. Food took FOREVER to come out. My fiance talked to our server very politely about the issues we had and essentially went to the other 2 girls and laugh about it. We've been coming here for years and NEVER had a bad experience. This was the absolute worst. Hopefully they'll get some better servers in there. But until then we'll have to find a new sushi place.
Very rude staff, didn’t fill up our drinks even when we asked them to. Took an hour to get our appetizers and then another 30 mins for food. Waitress was very very rude. 18% gratuity automatically taken out but didn’t even fill my drink or talk to me. Used to celebrate every birthday here but I won’t anymore.
We went in for lunch and we asked to move to a booth and the waitress started to yell something either at us or at the other waitress. The servers didn't know anything about the menu and we ended up having to get the manager over to our table just to order soup that's not from the buffet menu. The waiters were also very rude after that incident and they started to pass us and wait till the last minute to give us our food. When we got our food the first few roll we're horrible to begin the dyimate roll tasted like it was heated up from the day before. but you could clearly tell that the fish didn't taste right. This fish wasn't cold it tasted like room temperature and then they started to bring out two everything until we told them to stop. As well as them constantly messing up our order wouldn't recommend to anyone the prices may be reasonable but it isn't worth getting sick . Do yourself a favor and don't eat here.
First and last time ever coming to this establishment. Like seriously the food is straight Trash ? . Like Jacksonville this place is not good quality. Even the sushi is not even fresh at all, very foul smell. The system to order the unlimited menu options is such a mess , like who still uses paper and pen to order food. Waited over 30 mimtues for appetizers, for them to only bring 2 items to a table of 5 . Then, the waitress didnt even come back to the table after seating us . Like then after an hour of waiting they wanted to say oh the food all ready now. Hell no I'm not paying to eat cold, stale , unseason , bland , unfresh food .
Sushi is mediocre and service is worst. Went in around 2 PM. This is a L one Price oh you can eat but they don’t only give you so much at a time. I did order the first time the food came in at an acceptable time. Then Ifood came in at an acceptable time. Then they re-order a few items and it never came. I had to say something about it. If I would’ve gone to a regular sushi restaurant, it would’ve gotten better quality food quicker and everything I needed from the get-go. It is not worth us all you can eat places because the time things for you not to get to eat all you can eat unless you are planning to spend all day there. Also, it doesn’t seem like two Japanese trained. Cooks are working there.
Restaurantji Recommends
The Sushi was good, but the service was super slow. My daughter got chicken and rice and it came out cold.We got board before we got full.
I like more the location on San Marco. Food and quality service is better there than here. We went for dinner and did not like the Hibachi Rice and the Noodle. Do not recommend those two. The plates are giving to your hand and not the table. Not one plate was brought to your place, we had to pass the plate around just because. The waitress did helped us a lot but when it comes to the food and plate runner, I don’t recommend this location.
We came here for my birthday dinner. Love this place! We live far away, so don't get here as often as I would like. Food is always on point & servers do a great job of picking up orders & bringing them out. It's $20 a person, so come hungry! Can't wait to come back!
Arrived at 8:00, and waited to be at 9:00, then was told at 9:15 it was the LAST CALL. Placed MULTIPLE ORDERS (the server even asked for our menus), and NEVER RECEIVED MOST of what we ordered. I understand they close at 9:30 pm, but they shouldn't allow patrons to be seated after 8:00 pm unless they're made aware LAST CALL is at 9:15 and/or given the option to place an 8-order meal (per website to go) for $ 19.99. That (to-go meal) is more than I was allowed to order. It's a shame they'll take the ALL MIGHTY dollars, but wouldn't, nor allow customers to experience the customer service experience that dollar was to purchase.Spoke to whom they claim was the manager .... NO TYPE of RESOLUTION !!!
What a horrible dining experience. From the get go the order was wrong. Hot tea and a diet coke, they brought tea and water. Then they brought what I can in some form of my imagination call noodles (we did not order noodles) wrong again. They brought me my sushi and my husband still has no food but I did get a diet soda and other tables surrounding us started getting their food. Three times they tried to bring us Tofu.. we do not now nor have we ever eaten Tofu, and they brought us spring rolls and finally brought my husband his sushi (we guess it was correct -- its been so long since he ordered we don't really know at this point). We tell the server that the Tofu and spring rolls are not ours, she storms off and returns with the order again and with our ticket. Slaps it on the table and said see you ordered it.. I said SEE #2 is spring rolls # 3 is Egg rolls... that is a #3 and nowhere is there TOFU... she said OH- at this point I am livid-- take this off of my bill and I forcefully hand her the menu back and crumble up the rest of the orders that I have already filled out. My husband never did get the remaining items that he ordered but we did get our bill in a rather rude way. I asked her if I was to pay her or if there was a register to check out. . she snapped she would take care of it.. I gave her my card and yes I still tipped her. I will not dine at Fuji Sushi again.. I shouldn't say that since we really didn't dine there in the first place. So disappointing! I blame the establishment but I also blame myself, I should have done research and read the reviews before making my choice of places to spend my money. I could have gotten better sushi at Publix. In this day and age and with this economy restaurants are closing their doors on the daily. Don't be a casualty -- DO BETTER!