The food was very salty, the employees do not serve you very well, they are not friendly, the customer service was very unpleasant, you asked them something and they did not answer you, they left you waiting, they turned their back on you and someone else came to take your order again. They had to ask the manager, something he never did. He went to joke with his colleague and came back and said no. They gave me the incomplete order, you have to go with the receipt to order the things. They cared more about talking to each other than serving customers. We weren't the only ones that happened to us. It was a bad experience, we didn't complain about the cold salty food because if the treatment was bad we didn't want to go through more unpleasant situations. The food and service were a disappointment.
Overcrowded, Cuban bread still frozen and unavailable, NO Black Beans available, trip a waste of time!!
Atmosphere: 1
Food: 1
Will Carlson
Went here to get some good food like usually and was very disappointed. We ordered a large and the bowl was not even filled all the way and missing rice. We also asked for extra sauce regardless of cost and we were given an attitude and not given the extra amount we asked for. I'll be taking my business else
Atmosphere: 1
Food: 1
Service: 1
yolanda trujillo
Very friendly and
Atmosphere: 5
Food: 5
Service: 5
Kelsey Underwood
Service was quick, their BBQ sauce was really good as well as the mojo pork.
Atmosphere: 4
Food: 4
Service: 4
sophia knowles
The reason I am leaving such a bad review is for the reason of me and my friend is ordering our food we’re being stare down by a worker as we are placing our order and then also as we are sitting down and enjoying our food. We are on our way out of the door almost getting to the car as he comes running out, yelling asking for our phone numbers, you can tell we’re both young and he’s at least in his late 20s very inappropriate I wish this guy would be fired because of this disgustingness cat calling two young females and a place you work
Atmosphere: 1
Food: 4
Service: 2
Randy Cowart
Just departed the drive through and the window lady doesn't have any personality or care to place eating utensils in the bag! How are people continually being hired that don't care, or have job responsibilities??
Michael Pernerewski Cedeño
One of our favorite restaurants.
Atmosphere: 5
Food: 5
Service: 5
Vaughan's Concept's
Food wasn't the same. I didn't enjoy it they normally be on point with their food. I complained about it, and they didn't offer to exchange it. They just said we are
It seems like everytime I go there they don't have any grill chicken ,and sometimes they don't have other items on their
Atmosphere: 3
Food: 3
Service: 3
Brittany Williams
I ENDED UP WALKING OUT OF THIS RESTAURANT BEFORE I EVEN ORDERED DUE TO SANITATION ISSUES, UNPROFESSIONALISM, AND LACK OF CUSTOMER SERVICE.ONE OF THE EMPLOYEES WAS EVEN EATING FOOD ON THE LINE WITH GLOVES HE SWEPT AND MOPPED WITH!I SEE WHY THIS LOCATION IS DEAD!I WOULD NEVERRRRR EAT HERE.
Atmosphere: 1
Food: 1
Service: 1
Jting Jting
If I could give this place 0 stars I would!!!!!!!!!!! This was my first time visiting pollo tropical and I was excited. I entered, and the atmosphere was dreadful and negative. There were attitudes from every employee. One employee told an old customer “I know what I’m doing” when asked about the rice portion. It was disgusting. The lady that took my order was so disrespectful. There were lots of foreign customers that came in and she was so nasty towards them for not understanding. When I came in, there were piles of cold and dry chicken in the back and none on the grill. It was nasty. The lemonade urns were so nasty. I would highly recommend not coming to this location. The manager was putting on chapstick right over food. No employee wore gloves while handling food. Another employee yawned right over food, I can’t make this up. They need to get shut down ! I spent $30 and the food was so dry, nasty, and tasted so old like it’s been sat out all day. Do not come here and I want a refund!
Brian Zarn
Always great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Black Beans Rice
Lou Ann Parker
This is a great place to visit. Food and service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Apple Empanadas, Boneless Chicken
So good.
Food: 5
Service: 5
The food was very salty, the employees do not serve you very well, they are not friendly, the customer service was very unpleasant, you asked them something and they did not answer you, they left you waiting, they turned their back on you and someone else came to take your order again. They had to ask the manager, something he never did. He went to joke with his colleague and came back and said no. They gave me the incomplete order, you have to go with the receipt to order the things. They cared more about talking to each other than serving customers. We weren't the only ones that happened to us. It was a bad experience, we didn't complain about the cold salty food because if the treatment was bad we didn't want to go through more unpleasant situations. The food and service were a disappointment.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Yellow Rice & Vegetables, Rotisserie Chicken, Cuban Sandwich
Overcrowded, Cuban bread still frozen and unavailable, NO Black Beans available, trip a waste of time!!
Atmosphere: 1
Food: 1
Went here to get some good food like usually and was very disappointed. We ordered a large and the bowl was not even filled all the way and missing rice. We also asked for extra sauce regardless of cost and we were given an attitude and not given the extra amount we asked for. I'll be taking my business else
Atmosphere: 1
Food: 1
Service: 1
Very friendly and
Atmosphere: 5
Food: 5
Service: 5
Service was quick, their BBQ sauce was really good as well as the mojo pork.
Atmosphere: 4
Food: 4
Service: 4
The reason I am leaving such a bad review is for the reason of me and my friend is ordering our food we’re being stare down by a worker as we are placing our order and then also as we are sitting down and enjoying our food. We are on our way out of the door almost getting to the car as he comes running out, yelling asking for our phone numbers, you can tell we’re both young and he’s at least in his late 20s very inappropriate I wish this guy would be fired because of this disgustingness cat calling two young females and a place you work
Atmosphere: 1
Food: 4
Service: 2
Just departed the drive through and the window lady doesn't have any personality or care to place eating utensils in the bag! How are people continually being hired that don't care, or have job responsibilities??
One of our favorite restaurants.
Atmosphere: 5
Food: 5
Service: 5
Food wasn't the same. I didn't enjoy it they normally be on point with their food. I complained about it, and they didn't offer to exchange it. They just said we are
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
It seems like everytime I go there they don't have any grill chicken ,and sometimes they don't have other items on their
Atmosphere: 3
Food: 3
Service: 3
I ENDED UP WALKING OUT OF THIS RESTAURANT BEFORE I EVEN ORDERED DUE TO SANITATION ISSUES, UNPROFESSIONALISM, AND LACK OF CUSTOMER SERVICE.ONE OF THE EMPLOYEES WAS EVEN EATING FOOD ON THE LINE WITH GLOVES HE SWEPT AND MOPPED WITH!I SEE WHY THIS LOCATION IS DEAD!I WOULD NEVERRRRR EAT HERE.
Atmosphere: 1
Food: 1
Service: 1
If I could give this place 0 stars I would!!!!!!!!!!! This was my first time visiting pollo tropical and I was excited. I entered, and the atmosphere was dreadful and negative. There were attitudes from every employee. One employee told an old customer “I know what I’m doing” when asked about the rice portion. It was disgusting. The lady that took my order was so disrespectful. There were lots of foreign customers that came in and she was so nasty towards them for not understanding. When I came in, there were piles of cold and dry chicken in the back and none on the grill. It was nasty. The lemonade urns were so nasty. I would highly recommend not coming to this location. The manager was putting on chapstick right over food. No employee wore gloves while handling food. Another employee yawned right over food, I can’t make this up. They need to get shut down ! I spent $30 and the food was so dry, nasty, and tasted so old like it’s been sat out all day. Do not come here and I want a refund!
Always great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Black Beans Rice
This is a great place to visit. Food and service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Apple Empanadas, Boneless Chicken