Pollo Tropical

$ • Mexican, Chicken, Latin American

10989 San Jose Blvd, Jacksonville
(904) 288-5990


Take-Out/Delivery Options


Reviews for Pollo Tropical

This is a pretty decent place wasn't the fastest in the world, but they did get the order correct. However they were out of sandwiches when I doubt there which was surprising since it's a brand new menu item. Food was of good Quality and did not seem overcooked

The last time I visited this place was about two years ago. Today I went back. Now I remember why I never went back. Food is terrible. Service is poor. Food is cold and just not fresh. I hope I never have to go back.. sorry to give this review but I can't lie. I wish they take pride in service their customers and things improve. Good bye!

The comments u replied r the same as others! ...copy paste, copy paste! Show u care n have an real n honest response!!! ...the crew on that location lacks efficiency!! Once achieved, the motivation level would help resolve this problem!! Otherwise, managers b at fault bc its their responsibility to put together an crew thats willing to work! This is an great company, great restaurant establishment!! Make it better for ur guest/consumers to have an satisfying experience!

More Reviews(177)


Monday 10:30AM - 10PM
Tuesday 10:30AM - 10PM
Wednesday 10:30AM - 10PM
Thursday 10:30AM - 10PM
Friday 10:30AM - 10PM
Saturday 10:30AM - 10PM
Sunday 10:30AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.