We ordered Turkey sandwich and it was dry, you didn’t put any dressing on the sandwich and didn’t send the two extra dressing I paid .79 a piece for.
Food: 1
Hazel Kerns
he Southside location is my go to and my favorite location. it is conveniently located on the way where I work and when I feel like I need a boost in the morning, this is my go to place. Employees here are always friendly and they are quick! They can get pretty busy in the morning and sometimes I will call to get my order in and have it ready by the time I get there. Ever since I have been going here I have no complaints. the place is always clean and cold in the morning and they always greet me and other customers as well. The smoothie is good too! My favorite is mocha madness and I add banana with it. They have tons of smoothies to choose from and they also have sandwich, wraps and salads! I recently tried the sausage and egg quesadilla and I was so surprised how great it was! just a tip! download their app because once in awhile they will have a great deal there. I just recently download their app, it is so user friendly and its quick!
Atmosphere: 5
Food: 5
Service: 5
Joe Campbell
I was assulted this morning in front of resturant by a person demanding me to let him use my phone. When i declined he grabed it and then tessed me with it. I was worried for my life. I knocked on the window of this business asking for help or if they could call someone for help or the police. The employee did not wanna get involed. I could have been killed stabbed or hurt. I was hurt more from the help I didnot recieve from topical cafe. I have been a customer and a friend of jeremy!
Atmosphere: 5
Food: 5
Service: 1
aryelle cristiane Marcelo
Lady that works there didn't wash her hands once, didn't change her gloves once, she went from touching the register, handling cash, to getting delivery bags to handling food with the same plastic gloves... I could not bring myself to eat what I ordered...
Edward Carey
Amazing team, great
Atmosphere: 5
Food: 5
Service: 5
Aeoleon Bryant
FOUND A HAIR IN MY AÇAÍ BOWL. When I called to let them know I was told they couldn’t remake it because the base is so expensive. So they issued a refund which won’t come until 5-7. It’s not about the refund, it has been a rough morning and I just wanted breakfast.
Kiara Hall
Please give Bret a raise. He was so kind and helpful. He really went the extra mile to give great service. Thank you Bret!2.10.2024 6:01
Atmosphere: 5
Food: 5
Service: 5
Sarh Max
I ordered one smoothie, my ticket says 2 items?The wait was oddly long, for only having one person ahead of me and 6+ employees working behind the counter, but only one person was actually making smoothies..? ? The pictures on Google aren't accurate at all.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pomegranate Plunge
Gabby
My boyfriend and I have been coming to the Tropical Smoothie on Southside Blvd and Baymeadows for over a year. Everyone there is so friendly and im extremely picky about how i like my smoothie made. They recently hired Josh as the General Manager and i have never had a better exprience since he took over. I only had to tell him once how i liked it made and to my suprise he knocked it out of the park!!!!! It was so delicous i returned the following day and not only did he remember me and how i wanted it made..he had it ready for me before i got to the register to pay because it was during lunch rush..now i literally want it everyday and i refuse to go to any other location..Joshaua took amazimg care of me and makes increadable smoothies
Atmosphere: 5
Food: 5
Service: 5
Terri Ingle
Update your menu so people don't order stuff u no longer serve. Online and in store
Fast service, smoothies are always filled to the top and food is fresh and made to order. My favorite Tropical smoothie location. Keep up the great job guys.
Keinan Soko
I always get great service here, super fun energy in this trop smoothie. I've gotten two free smoothies here thru their rewards app. Ordered one two days ago online & I had something come up, so I wasn't able to pick it up. I called an hour and a half later, and not only was the smoothie still there, but it was cold. Idk if they had kept it in the fridge or if the insulating power of their styrofoam cups is just the real deal, but either way, 5 stars.
Absalon Wochefo
Smoothie is good but I only had 3 pieces of chicken in my wrap
Luis Melendez
I sadly didn’t get the name of the ladies working here this morning but wow! Very very welcoming environment! I sat here for a few minutes while waiting on my order, and not once did they not greet every single person coming in, even when they are busy either working on a order or taking an order, etc. Definitely my new favorite location in Jacksonville due to their friendly/welcoming environment and outstanding customer service. You ladies should be very proud, it is sad to say it but the kind of customer service you ladies provided is very very rare nowadays and honestly very close to nonexistent so I appreciate you ladies daily hard work and beautiful attitudes towards the community! God bless y’all!
Alexis B.
there was 3 pieces of hair in my food. literally disgusting. service was terrible I waited in line for 36 minutes and there was only 3 cars ahead of me. This was the deerwood park location on southside Jacksonville.
We ordered Turkey sandwich and it was dry, you didn’t put any dressing on the sandwich and didn’t send the two extra dressing I paid .79 a piece for.
Food: 1
he Southside location is my go to and my favorite location. it is conveniently located on the way where I work and when I feel like I need a boost in the morning, this is my go to place. Employees here are always friendly and they are quick! They can get pretty busy in the morning and sometimes I will call to get my order in and have it ready by the time I get there. Ever since I have been going here I have no complaints. the place is always clean and cold in the morning and they always greet me and other customers as well. The smoothie is good too! My favorite is mocha madness and I add banana with it. They have tons of smoothies to choose from and they also have sandwich, wraps and salads! I recently tried the sausage and egg quesadilla and I was so surprised how great it was! just a tip! download their app because once in awhile they will have a great deal there. I just recently download their app, it is so user friendly and its quick!
Atmosphere: 5
Food: 5
Service: 5
I was assulted this morning in front of resturant by a person demanding me to let him use my phone. When i declined he grabed it and then tessed me with it. I was worried for my life. I knocked on the window of this business asking for help or if they could call someone for help or the police. The employee did not wanna get involed. I could have been killed stabbed or hurt. I was hurt more from the help I didnot recieve from topical cafe. I have been a customer and a friend of jeremy!
Atmosphere: 5
Food: 5
Service: 1
Lady that works there didn't wash her hands once, didn't change her gloves once, she went from touching the register, handling cash, to getting delivery bags to handling food with the same plastic gloves... I could not bring myself to eat what I ordered...
Amazing team, great
Atmosphere: 5
Food: 5
Service: 5
FOUND A HAIR IN MY AÇAÍ BOWL. When I called to let them know I was told they couldn’t remake it because the base is so expensive. So they issued a refund which won’t come until 5-7. It’s not about the refund, it has been a rough morning and I just wanted breakfast.
Please give Bret a raise. He was so kind and helpful. He really went the extra mile to give great service. Thank you Bret!2.10.2024 6:01
Atmosphere: 5
Food: 5
Service: 5
I ordered one smoothie, my ticket says 2 items?The wait was oddly long, for only having one person ahead of me and 6+ employees working behind the counter, but only one person was actually making smoothies..? ? The pictures on Google aren't accurate at all.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pomegranate Plunge
My boyfriend and I have been coming to the Tropical Smoothie on Southside Blvd and Baymeadows for over a year. Everyone there is so friendly and im extremely picky about how i like my smoothie made. They recently hired Josh as the General Manager and i have never had a better exprience since he took over. I only had to tell him once how i liked it made and to my suprise he knocked it out of the park!!!!! It was so delicous i returned the following day and not only did he remember me and how i wanted it made..he had it ready for me before i got to the register to pay because it was during lunch rush..now i literally want it everyday and i refuse to go to any other location..Joshaua took amazimg care of me and makes increadable smoothies
Atmosphere: 5
Food: 5
Service: 5
Update your menu so people don't order stuff u no longer serve. Online and in store
Restaurantji Recommends
Fast service, smoothies are always filled to the top and food is fresh and made to order. My favorite Tropical smoothie location. Keep up the great job guys.
I always get great service here, super fun energy in this trop smoothie. I've gotten two free smoothies here thru their rewards app. Ordered one two days ago online & I had something come up, so I wasn't able to pick it up. I called an hour and a half later, and not only was the smoothie still there, but it was cold. Idk if they had kept it in the fridge or if the insulating power of their styrofoam cups is just the real deal, but either way, 5 stars.
Smoothie is good but I only had 3 pieces of chicken in my wrap
I sadly didn’t get the name of the ladies working here this morning but wow! Very very welcoming environment! I sat here for a few minutes while waiting on my order, and not once did they not greet every single person coming in, even when they are busy either working on a order or taking an order, etc. Definitely my new favorite location in Jacksonville due to their friendly/welcoming environment and outstanding customer service. You ladies should be very proud, it is sad to say it but the kind of customer service you ladies provided is very very rare nowadays and honestly very close to nonexistent so I appreciate you ladies daily hard work and beautiful attitudes towards the community! God bless y’all!
there was 3 pieces of hair in my food. literally disgusting. service was terrible I waited in line for 36 minutes and there was only 3 cars ahead of me. This was the deerwood park location on southside Jacksonville.