Awful customer service by the short hair staff member at the register. I stood there patiently waiting while another customer was being helped. After she was finished, i was told to continue to wait and then told to wait again. Lady was moving like a snail and my food was sitting on the counter from before I even walked in. Thankfully a more intelligent employee was able to read the receipt and exchange the food so I could be on my way.
Ms K.
Yes they are on island time, and yes, occasionally some items are not available but 'bad food'- negative. The fish and seafood is fresh and well seasoned! The rice n peas is amazing, festival and bammy are yummy, and the drinks are always good. I'm not a fan of the fact that they add a service fee to your bill, but that accounts for gratuity so I choose not to add anything extra because the service is just ok. I will continue to return bc I believe their chef is amazing!
Zara E.
I can't say I left this place completely satisfied. The drinks were terrible, I ordered the Negril Sunrise, it was lacking alcohol, not lacking OJ, ordered a Long Island and it was a coke with lime. The service was ok, I'm assuming the gratuity is built in because no one would get a tip if it wasn't. The wait was the worst, we waited for at least and hour. I understand that the food is made to order, but how long does it take to fry lobster, or steam a whole fish. Anyway, it was an experience as I am a local and wanted to give this place a try, but sadly this will be my first and last visit. Also, the food was ok, no way a side of Bammy is $4, and it's not 1 whole one, just a half. The best part of the fish was the sweet and sour/Spicey Mango sauce.
Romel G
I ordered the Runaway bay and Port Antonio as a take out order. To start the fish was very small and had more sauce than fish. I also ordered the runaway Bay which is cooked down in coconut milk, tasted a little bland and could have used more season. Overall...it was ok. Not bad, but not great.
Rosemarie Wallace
To summarize, I experienced everything everyone have said. Yes the food was OK but the service was HORRIBLE. We arrived at 7:30 and got our food at 9:20 (after complaining).There was only 2 ladies running around taking orders, cleaning tables and also taking phone pick-up order Clearly they are under-staffed (like most business) and I totally understand but based on others reviews, this is just how they usually operate.Yes, we also had to ask for water, which normally most restaurant bring you water as soon as you are seated To add insult, a table of 6 arrived long after our table (and others) and the owner son came out to greet them He personally bought them drinks and within half an hour they got there food.Several of us spoke with him and complained about the lack of service. His response was that he wasn’t suppose to even be at work and we should complain to his Dad (the chef) which no one sawYes they had a service charge (Tip) which I don’t mind and added additional tip cause I felt bad for the young lady serving usNeedless to say we (and 3 other tables) will not be going back for bad service
Sophia S B
DO NOT STEP FOOT IN N THIS RESTAURANT!!!!!My husband , daughter and myself waited 45 mins before we left. Not one person came over to greet us or ask if we wanted a drink. There was only one other party of 2 in the actual restaurant and it was around 6:15 today, so its not like they were busy! We got up and left and went to Fins and things on university and oakland (near hooters)which gave us immaculate customer service, very attentive, and steam fish with bammy and rice and peas was 10/10. Escoveitch snapper fish with festival 10/10. Cocktails 10/10. Service with a smile 10/10. Lobster has lacks basic customer service skills. Typical Jamaican restaurant that thinks you are begging them to patronize them. Do yourself a favor and head over to Fins and things. So glad They got my business, never again will I step foot in lobster house or recommend to anyone.! Disgusting customer service!So typical of them to respond “ dont come back” nobody coming back to your stinking renk restaurant anyway. ???, You will lose alot of business treating people this way. Good luck to you.
Sophia S.
ZERO STARS! Waited 45 minutes after sitting now and no one came to give us menus or even offer water. Disgusting attitude! If you cant treat customers with respect dont be in the service industry. Head over to fin and things, they know how to treat customers!
Keisha R.
Sigh.... Came to get a drink & some food! Smh I'm good I think I will have to pass! The rum punch was HORRIBLE the young lady didn't know how to make it but tried ...no bueno... I'm out
Dixieann Enill
Food was delicious and service was A+ will definitely come back with friends and family.
Ron R
The lunch was good but not great. The Lobster roll was small , but tasty for lunch. I'm sure some of the other items would be amazing. Went with some clients. The waitress Laurel was fantastic very friendly and helpful. Excellent service. Just a little disappointed with my meal. Maybe if back I would try again. Very expensive for the lunch sample. It looked like catch of day was better.
This has to be the worst restaurant I have ever visited! Horrible service, tasteless food and outrageously expensive prices! The menu said lobster but what they served us was crow fish as small as a shrimp. The shrimp in coconut curry tasted like water, I had never eaten a dish that tasted like water! I can’t even talk about the spicy Alfredo sauce!But that was not all, we had to wait for our food more than 50 mins, and if that wasn’t enough, the waitress did not put a to -go order of a salmon we ordered. She only tell us by the time we were about to leave, that they did not have more salmon with a “I don’t care attitude” To top it all off, they added the tip for the horrible service, ugly food and unreasonably high prices. I will never come back to this place!
Milewinss ..
This has to be the worst restaurant I have ever visited! Horrible service, tasteless food and outrageously expensive prices! The menu said lobster but what they served us was crow fish as small as a shrimp. The shrimp in coconut curry tasted like water, I had never eaten a dish that tasted like water! I can't even talk about the spicy Alfredo sauce! But that was not all, we had to wait for our food more than 50 mins, and if that wasn't enough, the waitress did not put a to -go order of a salmon we ordered. She only tell us by the time we were about to leave, that they did not have more salmon with a "I don't care attitude" To top it all off, they added the tip for the horrible service, ugly food and unreasonably high prices. I will never come back to this place!
Tamara Re
Very friendly wait staff, chill atmosphere, the area not so big but the food is amazing
Yonette Holli
Lobster was over cooked and the service is beyond terrible. The service is slow like molasses. You will finish eating before you get a drink and when they bring the drink it will be at the end of the table not given or placed before the customer. No complimentary water. Anything you order has to be caught because that’s how long it takes! I always try to support black owned businesses but we do such a terrible job it’s hard to support! Get it together people because this place has potential but you will loose customers and money if you keep running the place like no one is running the place!!!
Mich A. McLean
The inside ambiance was on point and relaxing. Seating met the CDC guidelines. The host was very professional and proficient with her service. The foot (fish/rice/ non-alcohol drink was delicious and quenching. Definitely a return for me!
Awful customer service by the short hair staff member at the register. I stood there patiently waiting while another customer was being helped. After she was finished, i was told to continue to wait and then told to wait again. Lady was moving like a snail and my food was sitting on the counter from before I even walked in. Thankfully a more intelligent employee was able to read the receipt and exchange the food so I could be on my way.
Yes they are on island time, and yes, occasionally some items are not available but 'bad food'- negative. The fish and seafood is fresh and well seasoned! The rice n peas is amazing, festival and bammy are yummy, and the drinks are always good. I'm not a fan of the fact that they add a service fee to your bill, but that accounts for gratuity so I choose not to add anything extra because the service is just ok. I will continue to return bc I believe their chef is amazing!
I can't say I left this place completely satisfied. The drinks were terrible, I ordered the Negril Sunrise, it was lacking alcohol, not lacking OJ, ordered a Long Island and it was a coke with lime. The service was ok, I'm assuming the gratuity is built in because no one would get a tip if it wasn't. The wait was the worst, we waited for at least and hour. I understand that the food is made to order, but how long does it take to fry lobster, or steam a whole fish. Anyway, it was an experience as I am a local and wanted to give this place a try, but sadly this will be my first and last visit. Also, the food was ok, no way a side of Bammy is $4, and it's not 1 whole one, just a half. The best part of the fish was the sweet and sour/Spicey Mango sauce.
I ordered the Runaway bay and Port Antonio as a take out order. To start the fish was very small and had more sauce than fish. I also ordered the runaway Bay which is cooked down in coconut milk, tasted a little bland and could have used more season. Overall...it was ok. Not bad, but not great.
To summarize, I experienced everything everyone have said. Yes the food was OK but the service was HORRIBLE. We arrived at 7:30 and got our food at 9:20 (after complaining).There was only 2 ladies running around taking orders, cleaning tables and also taking phone pick-up order Clearly they are under-staffed (like most business) and I totally understand but based on others reviews, this is just how they usually operate.Yes, we also had to ask for water, which normally most restaurant bring you water as soon as you are seated To add insult, a table of 6 arrived long after our table (and others) and the owner son came out to greet them He personally bought them drinks and within half an hour they got there food.Several of us spoke with him and complained about the lack of service. His response was that he wasn’t suppose to even be at work and we should complain to his Dad (the chef) which no one sawYes they had a service charge (Tip) which I don’t mind and added additional tip cause I felt bad for the young lady serving usNeedless to say we (and 3 other tables) will not be going back for bad service
DO NOT STEP FOOT IN N THIS RESTAURANT!!!!!My husband , daughter and myself waited 45 mins before we left. Not one person came over to greet us or ask if we wanted a drink. There was only one other party of 2 in the actual restaurant and it was around 6:15 today, so its not like they were busy! We got up and left and went to Fins and things on university and oakland (near hooters)which gave us immaculate customer service, very attentive, and steam fish with bammy and rice and peas was 10/10. Escoveitch snapper fish with festival 10/10. Cocktails 10/10. Service with a smile 10/10. Lobster has lacks basic customer service skills. Typical Jamaican restaurant that thinks you are begging them to patronize them. Do yourself a favor and head over to Fins and things. So glad They got my business, never again will I step foot in lobster house or recommend to anyone.! Disgusting customer service!So typical of them to respond “ dont come back” nobody coming back to your stinking renk restaurant anyway. ???, You will lose alot of business treating people this way. Good luck to you.
ZERO STARS! Waited 45 minutes after sitting now and no one came to give us menus or even offer water. Disgusting attitude! If you cant treat customers with respect dont be in the service industry. Head over to fin and things, they know how to treat customers!
Sigh.... Came to get a drink & some food! Smh I'm good I think I will have to pass! The rum punch was HORRIBLE the young lady didn't know how to make it but tried ...no bueno... I'm out
Food was delicious and service was A+ will definitely come back with friends and family.
The lunch was good but not great. The Lobster roll was small , but tasty for lunch. I'm sure some of the other items would be amazing. Went with some clients. The waitress Laurel was fantastic very friendly and helpful. Excellent service. Just a little disappointed with my meal. Maybe if back I would try again. Very expensive for the lunch sample. It looked like catch of day was better.
Restaurantji Recommends
This has to be the worst restaurant I have ever visited! Horrible service, tasteless food and outrageously expensive prices! The menu said lobster but what they served us was crow fish as small as a shrimp. The shrimp in coconut curry tasted like water, I had never eaten a dish that tasted like water! I can’t even talk about the spicy Alfredo sauce!But that was not all, we had to wait for our food more than 50 mins, and if that wasn’t enough, the waitress did not put a to -go order of a salmon we ordered. She only tell us by the time we were about to leave, that they did not have more salmon with a “I don’t care attitude” To top it all off, they added the tip for the horrible service, ugly food and unreasonably high prices. I will never come back to this place!
This has to be the worst restaurant I have ever visited! Horrible service, tasteless food and outrageously expensive prices! The menu said lobster but what they served us was crow fish as small as a shrimp. The shrimp in coconut curry tasted like water, I had never eaten a dish that tasted like water! I can't even talk about the spicy Alfredo sauce! But that was not all, we had to wait for our food more than 50 mins, and if that wasn't enough, the waitress did not put a to -go order of a salmon we ordered. She only tell us by the time we were about to leave, that they did not have more salmon with a "I don't care attitude" To top it all off, they added the tip for the horrible service, ugly food and unreasonably high prices. I will never come back to this place!
Very friendly wait staff, chill atmosphere, the area not so big but the food is amazing
Lobster was over cooked and the service is beyond terrible. The service is slow like molasses. You will finish eating before you get a drink and when they bring the drink it will be at the end of the table not given or placed before the customer. No complimentary water. Anything you order has to be caught because that’s how long it takes! I always try to support black owned businesses but we do such a terrible job it’s hard to support! Get it together people because this place has potential but you will loose customers and money if you keep running the place like no one is running the place!!!
The inside ambiance was on point and relaxing. Seating met the CDC guidelines. The host was very professional and proficient with her service. The foot (fish/rice/ non-alcohol drink was delicious and quenching. Definitely a return for me!