MiguelPieroKimberlyKelviThank you all for your great service on the beach and vibes ! we enjoyed our time here and it was very relaxing.
Atmosphere: 5
Food: 3
Service: 5
vlf467
It is hard to put into so many words, but the Eden Rod has been our vacation destination for 7 years. The hotel is situated mid Miami beach, hotel is clean and the customer service exceptional. The moment that you walk through the front door of the hotel and smell the custom scent of the hotel, you know you are where you need to be! This hotel feels like a luxurious home away from home. I feel comfortable but have the luxurious extras that I do not have at home. We will never go to another hotel in Miami.....this is the hotel of our choice! Thank you for making my family feel special!
anthonyA5504WR
Very clean, service was excellent especially with Kelby and Luis.. would definitely come again.. great location.. pools were fun on weekends .. great DJ!! Food was good and drinks were excellent! Complimentary champagne in our room Waiting for arrival..
Yesi0224
Clean and staff is very helpful, service is fast and they were always available for out needs, I wish food was available until a later time but other then that everything was great, it was a couple of guys in the front when I arrive but they all very helpful and talkative.
Victorious87
Room was fine. Bathroom was weird layout with shower but good size. Great size deck with a gorgeous view- made the room. Prices are kind of wild to be in the location of hotel but it’s Miami. Paid extra for 2 more people but that doesn’t reflect on resort fee (had to pay extra for chairs) and they should figure that out. If I pay for extra people for the room, I think we should have enough chairs for people paid. Food and drinks were very good. We hit ocean social twice a day. Aquatics staff was also very good! Good and drinks also good ordering for beach/pool
nicolasmN668AM
Mathiu was exceptional with helping me with my vehicle he got it super fast and very respectful towards me and everybody else. Apart from the quickness and respect just an amazing person overall thank you for having people like him
SCollins86
I definitely didn’t like having mold in my room.lamp hanging out the wall iron didn’t work not being able to get my money back after I was told I could but because the hotel didn’t have access to cash at the time I checked out I had to find someone to pick my money up.. such a inconvenience!
mariambarbakadze101
Absolutely loved the hotel! The lobby is beautiful with a little bar area. Loved the pools as well. We stayed in a king basic room which could use a little upgrading but, other than that everything from the customer service to the amenities were great!
Marisa E
I want to say that this has been one of the most Amazing trips I’ve taken. I am celebrating my birthday and everyone has been wonderful and exceptional! I want to sincerely thank Alberto from the Ocean Social restaurant for being amazing, wonderful and so kind! He has been exceptional from the moment we walked in! Alberto thank you for making my birthday weekend so special! You will never know how much this meant to me! Your service and personality is top notch! The way you celebrated and cared so genuinely that it was my birthday I’ve never experienced from someone that I just met! Always remember me the lady from Brooklyn Ny! I want to also say thank you to Jane, Caesar, Mattia, Julio, and Salvador! You have all made our stay very wonderful!
624wilfredof
Mathiu is very friendly and courteous valet parking attendant. He is always providing excellent service to us. He greets us with smile and is ready to fulfill our car requests. Additionally, he is very professional doing his job.
We both needed a beach break and the Eden Roc fit the bill. Nobu Restaurant s fantastic. The room was very comfortable and the beach access was perfect. We asked for and were given a late check-out so we had enough beach time on the day we arrived and the day we left.
sharmaineloyd
I will never stay here again nothing is explained correctly… It’s not family friendly no microwave if u touch the wall to hard they’ll take monwy out of your deposit find somewhere else to stay. Plaas
minah889
The Nobu hotel is by far the best hotel I’ve stayed at in Miami Beach, my previous stay at the Nobu was so wonderful, all of the staff at the Nobu are so welcoming and accommodating. The rooms are absolutely beautiful and the location is perfect. Diego Ramirez went above and beyond to ensure my upcoming stay will be so special. He also informed me about a promotion I didn’t know about and applied it to my reservation. He also was so kind to upgrade my room reservation and went out of his way to make sure I have a wonderful time for my birthday. I have never experience customer service as great as the service Diego provided; and I have never received as much thoughtfulness and kindness that Diego showed me. Looking forward to my next stay! The Nobu is the only hotel that I will always come back to because of how special they make you feel, and how beautiful of a hotel it is.
pietyluv
WOW WOW WOW! Where do I start... EVERYTHING was perfect. My husband and I had the worst nightmare at an Airbnb the previous night, which had a perfect location in South Beach. We booked Eden Roc on Booking.com in a hurry, not knowing anything about it except seeing pictures, because we could not wait to leave that horrible place as soon as possible. We thought anything could be better and guess what - we found heaven called Eden Roc! I truly wish I could remember the names of so many staff. Everyone from the FD to the restaurants/bars to the maintenance to the doormen was simply fantastic. In particular, the front desk staff, who checked us in, was so kind and gave us the most amazing room ever. An oceanfront corner suite, the best view, and the most incredible room I have ever stayed in, ever. We had the worst storms for the first couple of days and nights, but we were so happy to stay in! You feel welcome by everyone as soon as you walk in. The service is impeccable everywhere. The premises are so well kept. So clean, in place, pretty, and just impressive. Pools and beach area, oh my god. Out of this world. Some, who complain about the prices of the food and drinks. Yes, it is pricey, but not too far from everywhere else in South Beach. The whole area is very expensive. But you can also explore other more affordable local restaurants/bars, just like we did and had so much fun doing it, too. But the food at Ocean Social is really tasty so please enjoy dishes there, too! We will definitely be back, just wish we could come every month :-) To the team at Eden Roc - you are doing an amazing job. Also being in the customer service industry, I know how difficult it is to maintain the level of service and train the staff. Keep doing what you are doing. Good luck!
M9426DOantonioc
I had the best massage of my life. Chantal was my therapist and I just had to take the time and let her know how good she is. I highly recommend her for anyone looking for a deep relaxing experience.
MiguelPieroKimberlyKelviThank you all for your great service on the beach and vibes ! we enjoyed our time here and it was very relaxing.
Atmosphere: 5
Food: 3
Service: 5
It is hard to put into so many words, but the Eden Rod has been our vacation destination for 7 years. The hotel is situated mid Miami beach, hotel is clean and the customer service exceptional. The moment that you walk through the front door of the hotel and smell the custom scent of the hotel, you know you are where you need to be! This hotel feels like a luxurious home away from home. I feel comfortable but have the luxurious extras that I do not have at home. We will never go to another hotel in Miami.....this is the hotel of our choice! Thank you for making my family feel special!
Very clean, service was excellent especially with Kelby and Luis.. would definitely come again.. great location.. pools were fun on weekends .. great DJ!! Food was good and drinks were excellent! Complimentary champagne in our room Waiting for arrival..
Clean and staff is very helpful, service is fast and they were always available for out needs, I wish food was available until a later time but other then that everything was great, it was a couple of guys in the front when I arrive but they all very helpful and talkative.
Room was fine. Bathroom was weird layout with shower but good size. Great size deck with a gorgeous view- made the room. Prices are kind of wild to be in the location of hotel but it’s Miami. Paid extra for 2 more people but that doesn’t reflect on resort fee (had to pay extra for chairs) and they should figure that out. If I pay for extra people for the room, I think we should have enough chairs for people paid. Food and drinks were very good. We hit ocean social twice a day. Aquatics staff was also very good! Good and drinks also good ordering for beach/pool
Mathiu was exceptional with helping me with my vehicle he got it super fast and very respectful towards me and everybody else. Apart from the quickness and respect just an amazing person overall thank you for having people like him
I definitely didn’t like having mold in my room.lamp hanging out the wall iron didn’t work not being able to get my money back after I was told I could but because the hotel didn’t have access to cash at the time I checked out I had to find someone to pick my money up.. such a inconvenience!
Absolutely loved the hotel! The lobby is beautiful with a little bar area. Loved the pools as well. We stayed in a king basic room which could use a little upgrading but, other than that everything from the customer service to the amenities were great!
I want to say that this has been one of the most Amazing trips I’ve taken. I am celebrating my birthday and everyone has been wonderful and exceptional! I want to sincerely thank Alberto from the Ocean Social restaurant for being amazing, wonderful and so kind! He has been exceptional from the moment we walked in! Alberto thank you for making my birthday weekend so special! You will never know how much this meant to me! Your service and personality is top notch! The way you celebrated and cared so genuinely that it was my birthday I’ve never experienced from someone that I just met! Always remember me the lady from Brooklyn Ny! I want to also say thank you to Jane, Caesar, Mattia, Julio, and Salvador! You have all made our stay very wonderful!
Mathiu is very friendly and courteous valet parking attendant. He is always providing excellent service to us. He greets us with smile and is ready to fulfill our car requests. Additionally, he is very professional doing his job.
Restaurantji Recommends
We both needed a beach break and the Eden Roc fit the bill. Nobu Restaurant s fantastic. The room was very comfortable and the beach access was perfect. We asked for and were given a late check-out so we had enough beach time on the day we arrived and the day we left.
I will never stay here again nothing is explained correctly… It’s not family friendly no microwave if u touch the wall to hard they’ll take monwy out of your deposit find somewhere else to stay. Plaas
The Nobu hotel is by far the best hotel I’ve stayed at in Miami Beach, my previous stay at the Nobu was so wonderful, all of the staff at the Nobu are so welcoming and accommodating. The rooms are absolutely beautiful and the location is perfect. Diego Ramirez went above and beyond to ensure my upcoming stay will be so special. He also informed me about a promotion I didn’t know about and applied it to my reservation. He also was so kind to upgrade my room reservation and went out of his way to make sure I have a wonderful time for my birthday. I have never experience customer service as great as the service Diego provided; and I have never received as much thoughtfulness and kindness that Diego showed me. Looking forward to my next stay! The Nobu is the only hotel that I will always come back to because of how special they make you feel, and how beautiful of a hotel it is.
WOW WOW WOW! Where do I start... EVERYTHING was perfect. My husband and I had the worst nightmare at an Airbnb the previous night, which had a perfect location in South Beach. We booked Eden Roc on Booking.com in a hurry, not knowing anything about it except seeing pictures, because we could not wait to leave that horrible place as soon as possible. We thought anything could be better and guess what - we found heaven called Eden Roc! I truly wish I could remember the names of so many staff. Everyone from the FD to the restaurants/bars to the maintenance to the doormen was simply fantastic. In particular, the front desk staff, who checked us in, was so kind and gave us the most amazing room ever. An oceanfront corner suite, the best view, and the most incredible room I have ever stayed in, ever. We had the worst storms for the first couple of days and nights, but we were so happy to stay in! You feel welcome by everyone as soon as you walk in. The service is impeccable everywhere. The premises are so well kept. So clean, in place, pretty, and just impressive. Pools and beach area, oh my god. Out of this world. Some, who complain about the prices of the food and drinks. Yes, it is pricey, but not too far from everywhere else in South Beach. The whole area is very expensive. But you can also explore other more affordable local restaurants/bars, just like we did and had so much fun doing it, too. But the food at Ocean Social is really tasty so please enjoy dishes there, too! We will definitely be back, just wish we could come every month :-) To the team at Eden Roc - you are doing an amazing job. Also being in the customer service industry, I know how difficult it is to maintain the level of service and train the staff. Keep doing what you are doing. Good luck!
I had the best massage of my life. Chantal was my therapist and I just had to take the time and let her know how good she is. I highly recommend her for anyone looking for a deep relaxing experience.