Wings cooked so hard I couldn't tell if they were old or I was eating straight bones. Customer Service needs to be worked on as well, walked up & the lady just looked at me & I had to greet her.
Journey With Jossie
The cashier had a very nasty attitude and a very long wait time. I order a large fry’s and they game me attitude because did not give a receipt and after proverbs proof that I paid for it. I was treat
Atmosphere: 1
Food: 1
Service: 1
S S
Garbage compared to the
Atmosphere: 1
Food: 1
Service: 1
Nathan Barfield
Food sucked. Fried shrimp was dark brown greasy and couldn't be eaten.
Atmosphere: 3
Food: 1
Service: 3
Lollipop
I frequent this location because it’s convenient and in the mall However, the customer service at this location sucks. The women have attitudes and don’t speak English. I’ve literally seen them drop some fries and put them in a container to sell and they have resold some returned food! The food was decent but those two incidents and their attitudes have turned me away from giving this location my money.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Buffalo Wing, Philly Combo, Chicken and Fries
Pamela Holmes
Hot wings did not look like they’re advertising. It look like they just pored hot sauce over them.
Atmosphere: 1
Food: 1
Service: 1
Ann Holloway
OMG ? I tried the fish ? it's was brain ? food always good for you out of this world ? delicious ?? and so good I wanted more but couldn't eat another one OMG ? awesome customer service too thanks from the VIP Queen ? herself all
Atmosphere: 5
Food: 5
Service: 5
T Bryson
I was deeply disappointed in my experience with this establishment. I ordered honey garlic wings and instead received my wings soaked in butter and pepper with a side of butter and pepper to dip them in. The wings were soggy and smelled of oil. No flavor. Not even a whiff of honey anywhere. The fries were limp and undercooked. I immediately went back to exchange or get a refund. I hadn’t even taken a full bite of a wing it was that oily.When I asked the manager, very politely for a refund because the wings did not have the flavor of honey garlic and were very oily, she proceeded to yell at me that I was wrong simply because she made the ‘honey garlic’ herself. I asked why it was yellow (I’d never seen honey garlic this color) and she told me that it was butter.I politely explained again that the wings were not the flavor I ordered and that there wasn’t any honey on them. I couldn’t smell it taste it nor see it.She continued to yell and refused to refund the money or even attempt to repair the situation. I did not raise my voice at all and continued to use ma’am when addressing her.The food was so bad that I left it on the counter. She’d already made up her mind that she was right and nothing else mattered.Avoid this place at all costs. The manager has little respect for the customer, what it means to run a customer-facing business, or just plain human civility. I will not be spending money at any American Deli franchise going forward. That’s the last dollar they steal from me.
Atmosphere: 2
Food: 1
Service: 1
BJ B
I witnessed the worse service by the person who identified themselves as manager. The customer stated their order was incorrect and requested a refund or correction. After another person tried to assist, the manager simply said "I'm wrong, but what am I supposed to do?" Which made no sense. The customer had spent $16 on their meal. The manager called the mall security. This is the point, the chicken, fries and labor costed a fraction of the profit made on the meal. Good business practice would suggest make the customer happy because this generates repeat business. There were many choices in the food court. The customer chose your business. The manager yelled at the customer and the customer simply made a request in a calm voice several times. The manager's small child started to cry seemingly due to the managers yelling. How upsetting to see a business representative yelling at a customer in front of their child. SHAME.Not everyone can afford to walk away from a $16 chicken meal. How sad for your company to be represented on one of the busiest shopping days of the year by a careless manager. There is always mistakes, it is unfortunate. Care for customers should be a priority along with high quality food.Not eating here or any of your businesses.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Philly with Fries and Drinks
Where do they find wings this small. Why do they over cook the heck out of them. 12.99 for 10 wings that were smaller than half of my lil finger. I used to go to the mall just to eat here. I'll never be back. I wish they had a place for photos on here, of course they dont.
Atmosphere: 5
Food: 1
Service: 5
Tina B.
I was deeply disappointed in my experience with this establishment. I ordered honey garlic wings and instead received my wings soaked in butter and pepper with a side of butter and pepper to dip them in. The wings were soggy and smelled of oil. No flavor. Not even a whiff of honey anywhere. The fries were limp and undercooked. I immediately went back to exchange or get a refund. I hadn't even taken a full bite of a wing it was that oily. When I asked the manager, very politely for a refund because the wings did not have the flavor of honey garlic and were very oily, she proceeded to yell at me that I was wrong simply because she made the 'honey garlic' herself. I asked why it was yellow (I'd never seen honey garlic this color) and she told me that it was butter. I politely explained again that the wings were not the flavor I ordered and that there wasn't any honey on them. I couldn't smell it taste it nor see it. She continued to yell and refused to refund the money or even attempt to repair the situation. I did not raise my voice at all and continued to use ma'am when addressing her. The food was so bad that I left it on the counter. She'd already made up her mind that she was right and nothing else mattered. Avoid this place at all costs. The manager has little respect for the customer, what it means to run a customer-facing business, or just plain human civility. I will not be spending money at any American Deli franchise going forward. That's the last dollar they steal from me.
Sahmari F.
If I could give zero stars I would. This place sucks and so does the management. The owner is a complete a**hole and disrespectful. I ordered a 10 piece combo and I told him my flavor was wrong from the one I ordered and he refused to give me a refund and remake my order. He spit all over my food while talking and told me I can't get a refund because there's no bugs or hair in my food. This place deserves to be shut down!!! The cashiers have horrible attitudes and the food is trash. Never in my life will I ever spend my money at this s***hole again!!! I hope they close down and he gets what he deserves.
Steven Pester
Got the salad/5 wings combo. Salad was good, wings were a bit on the small side and tough, but good flavor. (Got the BBQ) wait wasn’t too long. Lemonade was super-duper sweet. Not a bad meal.
Angel W.
The tiniest wings on the planet!! Complained and they gave me one tiny extra wing. The absolute worst! And I used to come here all the time. Never again!!!
Good experience, very tasty food
Wings cooked so hard I couldn't tell if they were old or I was eating straight bones. Customer Service needs to be worked on as well, walked up & the lady just looked at me & I had to greet her.
The cashier had a very nasty attitude and a very long wait time. I order a large fry’s and they game me attitude because did not give a receipt and after proverbs proof that I paid for it. I was treat
Atmosphere: 1
Food: 1
Service: 1
Garbage compared to the
Atmosphere: 1
Food: 1
Service: 1
Food sucked. Fried shrimp was dark brown greasy and couldn't be eaten.
Atmosphere: 3
Food: 1
Service: 3
I frequent this location because it’s convenient and in the mall However, the customer service at this location sucks. The women have attitudes and don’t speak English. I’ve literally seen them drop some fries and put them in a container to sell and they have resold some returned food! The food was decent but those two incidents and their attitudes have turned me away from giving this location my money.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Buffalo Wing, Philly Combo, Chicken and Fries
Hot wings did not look like they’re advertising. It look like they just pored hot sauce over them.
Atmosphere: 1
Food: 1
Service: 1
OMG ? I tried the fish ? it's was brain ? food always good for you out of this world ? delicious ?? and so good I wanted more but couldn't eat another one OMG ? awesome customer service too thanks from the VIP Queen ? herself all
Atmosphere: 5
Food: 5
Service: 5
I was deeply disappointed in my experience with this establishment. I ordered honey garlic wings and instead received my wings soaked in butter and pepper with a side of butter and pepper to dip them in. The wings were soggy and smelled of oil. No flavor. Not even a whiff of honey anywhere. The fries were limp and undercooked. I immediately went back to exchange or get a refund. I hadn’t even taken a full bite of a wing it was that oily.When I asked the manager, very politely for a refund because the wings did not have the flavor of honey garlic and were very oily, she proceeded to yell at me that I was wrong simply because she made the ‘honey garlic’ herself. I asked why it was yellow (I’d never seen honey garlic this color) and she told me that it was butter.I politely explained again that the wings were not the flavor I ordered and that there wasn’t any honey on them. I couldn’t smell it taste it nor see it.She continued to yell and refused to refund the money or even attempt to repair the situation. I did not raise my voice at all and continued to use ma’am when addressing her.The food was so bad that I left it on the counter. She’d already made up her mind that she was right and nothing else mattered.Avoid this place at all costs. The manager has little respect for the customer, what it means to run a customer-facing business, or just plain human civility. I will not be spending money at any American Deli franchise going forward. That’s the last dollar they steal from me.
Atmosphere: 2
Food: 1
Service: 1
I witnessed the worse service by the person who identified themselves as manager. The customer stated their order was incorrect and requested a refund or correction. After another person tried to assist, the manager simply said "I'm wrong, but what am I supposed to do?" Which made no sense. The customer had spent $16 on their meal. The manager called the mall security. This is the point, the chicken, fries and labor costed a fraction of the profit made on the meal. Good business practice would suggest make the customer happy because this generates repeat business. There were many choices in the food court. The customer chose your business. The manager yelled at the customer and the customer simply made a request in a calm voice several times. The manager's small child started to cry seemingly due to the managers yelling. How upsetting to see a business representative yelling at a customer in front of their child. SHAME.Not everyone can afford to walk away from a $16 chicken meal. How sad for your company to be represented on one of the busiest shopping days of the year by a careless manager. There is always mistakes, it is unfortunate. Care for customers should be a priority along with high quality food.Not eating here or any of your businesses.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Philly with Fries and Drinks
Restaurantji Recommends
Where do they find wings this small. Why do they over cook the heck out of them. 12.99 for 10 wings that were smaller than half of my lil finger. I used to go to the mall just to eat here. I'll never be back. I wish they had a place for photos on here, of course they dont.
Atmosphere: 5
Food: 1
Service: 5
I was deeply disappointed in my experience with this establishment. I ordered honey garlic wings and instead received my wings soaked in butter and pepper with a side of butter and pepper to dip them in. The wings were soggy and smelled of oil. No flavor. Not even a whiff of honey anywhere. The fries were limp and undercooked. I immediately went back to exchange or get a refund. I hadn't even taken a full bite of a wing it was that oily. When I asked the manager, very politely for a refund because the wings did not have the flavor of honey garlic and were very oily, she proceeded to yell at me that I was wrong simply because she made the 'honey garlic' herself. I asked why it was yellow (I'd never seen honey garlic this color) and she told me that it was butter. I politely explained again that the wings were not the flavor I ordered and that there wasn't any honey on them. I couldn't smell it taste it nor see it. She continued to yell and refused to refund the money or even attempt to repair the situation. I did not raise my voice at all and continued to use ma'am when addressing her. The food was so bad that I left it on the counter. She'd already made up her mind that she was right and nothing else mattered. Avoid this place at all costs. The manager has little respect for the customer, what it means to run a customer-facing business, or just plain human civility. I will not be spending money at any American Deli franchise going forward. That's the last dollar they steal from me.
If I could give zero stars I would. This place sucks and so does the management. The owner is a complete a**hole and disrespectful. I ordered a 10 piece combo and I told him my flavor was wrong from the one I ordered and he refused to give me a refund and remake my order. He spit all over my food while talking and told me I can't get a refund because there's no bugs or hair in my food. This place deserves to be shut down!!! The cashiers have horrible attitudes and the food is trash. Never in my life will I ever spend my money at this s***hole again!!! I hope they close down and he gets what he deserves.
Got the salad/5 wings combo. Salad was good, wings were a bit on the small side and tough, but good flavor. (Got the BBQ) wait wasn’t too long. Lemonade was super-duper sweet. Not a bad meal.
The tiniest wings on the planet!! Complained and they gave me one tiny extra wing. The absolute worst! And I used to come here all the time. Never again!!!