Jimmy John's

3928 NW Urbandale Dr, Urbandale
(515) 278-4064

Recent Reviews

zachary hutchins

Definitely not freaky fast. Alone in drive thru sandwich took 10 minutes. Asked for no tomatoes. Definitely put tomatoes on it. Smh. Be careful.

Atmosphere: 3

Food: 1

Service: 1

Jimmy

Subs were pretty good, service was okay, relatively quick and the words were polite but the tone was apathetic, and all the chairs were up on tables like the dining room was closed despite being normal open hours.

Atmosphere: 3

Food: 4

Service: 3

mesq

Overcharged and took

Atmosphere: 1

Food: 1

Service: 1

STEVE

Jimmy John's is my go-to place when I'm on the road and need to get back to driving. Service is freaky fast. Food is consistent throughout the chain. The Peppe sub is the best. Plus, they have cherry coke. The Jimmy John's potato chips are really crunchy, just the way I like them. Good job, Jimmy John's!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich

Zachery Reeser

This is the worst jimmy johns location I've ever encountered. I've ordered delivery 2 times now. And the first time it took an hour and a half to be delivered less than 5 minutes away. The 2nd time took 1 hour and 20 minutes and it delivered 10 minutes after they said it was delivered. Will never go to this location

Service: 1

Harley Gillespie

It's a fast food place. How busy it is depends on the time you go, but overall solid experience when I come here. Workers are great, food is great. Store is clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich

Randy Brown

I am a regular, I am also regularly disappointed. I can’t tell you how many times this location is closed or otherwise unable to deliver to me. And when they are closed, the other JJ’s locations can’t deliver to me! Figure it out! Tonight I’m ordering from your

Food: 5

Service: 2

Michael Weeks

Over 1 hour and 15 minutes for delivery is ridiculous! I called after 40 minutes. The employee had to look for the order. I’ll never go back to this location.

Food: 3

Service: 1

J G

Absolutely NOT FREAKY FAST!!! FREAKIN' SLOW. Too bad Jimmy Johns super sucks these days every darn time; sadly taking it off our list of regular stops after too many way below average visits.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Submarine Sandwich

Deb Krum

This is the best sub shop I’ve ever been to. Excellent service! Kind workers! Clean store! Just first rate!!

Atmosphere: 5

Food: 5

Service: 5

Adam Deemer

Waited 18 min to get a sandwich at 12:45pm?? Claiming short staffed and they have 6 employees working. And No sign of any leadership/management whatsoever!! Horrible service. One young girl was crying firstThe young man that took my order even charged me for a drink and I didn't order a drink. This place has to get it together!

Atmosphere: 2

Food: 5

Service: 1

David E.

I arrived at 6:00 pm on 8/30/23 to place my order. The store was clean. The young man that took my order never spoke a word. I ordered a Billy Club. Extra Mayo, add pickles and onions. My order was prepared quickly. There was virtually no Mayo. The staff was unpleasant. The sandwich was satisfactory other than lacking Mayo. For $9.62 I could have had a steak at Texas Roadhouse.

Susan Lear

You should not have a drive thru if people have to wait 15 minutes for your order. No “I’m sorry” just “It’s first come first serve”. I won’t be back to this one!

Food: 5

Service: 1

Theresa A.

So much better now that there is new management!! A clean and inviting environment with happy friendly workers. My son states that their BBQ chips are the best. Will definitely be back.

Andrea Dupree

We had our order messed up in the drive-through then when we got home realized it wasn’t right again we called the lady answering and said she was the manager and then she said hold on and then the GM got on the phone. I have never had the worst customer service ever not only was she rude but when we asked for corporate number she told me to look for it online we had just left so it wasn’t hard to figure out who it was and she acted like we were lying over a $10 sandwich I will never go there again.

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