Steakhouses in Coeur Dalene, ID

“I witnessed something this evening while waiting for our table and I am still thinking about it. We are regular guests at TRH and normally never ever have a problem,it is consistent and that is why we return. After tonight's episode I am not certain I will return and if I didn't have a out of state guest and had waited so long already we'd have left immediately. . My family was waiting for our table and just hanging out by the hostess stand,I witnessed a host drop two butters on the ground,squat down and pick them up,place them on the basket of rolls and proceeded to walk over to a trash can and pick the butters off the rolls,toss just the butters into the trash. I then saw a guest grab her two more butters off the shelf where they keep them,she sat those two on the rolls and took the guests to their table. The issues with this being the butters that fell and she sat on top of the rolls straight off the floor and then a random guest handing her new butters and then serving them. Another guest witnessed this and we both looked at each other like what did we just witness?! I got the attention of another hostess who went and asked the host that dropped the butter who said she didn't,nothing done. I then saw a manager and told him immediately.He asked her and let it go and then I saw him speak to another manager who never did anything as well. Now,why would two guests who witness this just randomly make this up? At the very least one of those managers should've acted quick and removed the rolls from that table and just replaced them. I know without a doubt,100%,what I saw. I am absolutely disgusted and if that happened out in the front of the restaurant what are they allowing in the back? The other guest got seated before we did and as she walked by me she said "I'll be watching my butters and rolls all the way to the table!" Noah and Destinee,when your guest tell you what they witnessed please act quickly and accordingly,this has ruined my view about your Texas Roadhouse.“