Cook insisted my allergen was not placed in sandwich, placed removal of allergen in notes on receipt that was printed on wrapper, then when I found it again in the sandwich they insisted it wasn't and when I offered to prove it, they then admitted they forgot I didn't want it but then just continued anyway with what they had put on. I apologize to the hotel whose toilet bowl is now coated in the aftermath of the one bite of my allergic reaction. I will not be returning to Jimmy Johns as this is one of multiple of similar interactions with my allergies being ignored not just at this location but others.
Atmosphere: 1
Food: 1
Service: 1
Elaine Asay
Love the food here! I was compensated for having to wait longer than expected. While I was waiting for my food, I talked with one of their employees, Audrey, who made the experience so nice!
Atmosphere: 5
Food: 4
Service: 5
Stephanie Diane Smith
There was hair in my food they don’t use hairnets
Atmosphere: 2
Food: 1
Service: 3
Molly Fairbanks
The assistant manager is always willing to help. We brought in a very large group of people and the staff were very accommodating and kind!
Atmosphere: 5
Food: 5
Service: 5
William Pogue
I have had two incidents with this store recently which were handled very poorly. The first incident was that my sandwich was made wrong, so I called, and they said thank you for letting us know which is great. The second time happened on Saturday, March 16. I had my food delivered and the jalapeno ranch side broke open because they stapled through it and the sandwich had way more lettuce than usual and it was soggy. The sauce was spilled all over my food and it was such a mess.The problem is that when I called the person made some lame excuse for the sauce breaking open and wasn't even sure what I was talking about. She suggested that it may have been a sauce that was discontinued which means she was not even listening.I will not be ordering delivery again but I will stop in every couple of months when I can.Kid-friendliness: dna
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Sliced Pickles
Nikolaas Tekulve
Habitually inconsistent. Food is fine but the service is sad. Orders often get messed up in small ways. On any given day, even for store pickup but definitely for delivery, it'll be 15-40 minutes for a sandwich. I can't blame the line workers or shift managers because it's been like this for *years*. They're just the symptom. Upper Management doesn't prioritize being "Freaky Fast" (barring a brief period at the end of 2022/start of 2023 when I assume corporate audited them) and it shows.I thought about two stars but despite it all I do still order from there every other weekish because the food is good. Just have to temper expectations about the speed of service.
Food: 4
Service: 2
Kassidy Hart
Went through the drive thru and they charged me for the wrong order. Over $50 order was charged on my card when I only got one sandwich. Called several times and they told me it would be reimbursed. Waited a month and then filed a dispute with my bank. My bank got me the money not Jimmy John’s. This is the second time that a refund hasn’t been returned to my card by Jimmy Johns. Very disappointing and makes me not want to go to this location again.
Atmosphere: 1
Food: 1
Service: 1
Danielle Harrison
My husband and I went in this morning just after opening! The dining room floors were absolutely disgusting … some of the chairs still on top of the tables… none of the tables had been wiped down ? I even asked the gal at the register if she could wipe down the table and she handed me a stack of napkins ( I then had to get water out of the soda dispenser) to wet the table to wipe it! we ordered our sandwiches ( I get there unwich) the service was very terrible! and our food was very thrown together, my unwich was not made correctly and all falling apart all over my hands and to top it off the lettuce was brown, Willy and sopping wet! I went In to The rest room too wash my hands and the bathroom was absolutely atrocious! Some of The workers were just standing around doing nothing ….The fact that the price of eating out has gone up so significantly, you would expect to at least have a Some-what clean environment to eat in! I usually go through the drive though at least twice a week, I will never spend another dime here, such a disgusting dirty environment!
Atmosphere: 1
Food: 1
Service: 1
Jaelee J
I got it delivered for a work party. The delivery person was nice. The sandwich was decently good, but they forgot to pack my drink. I ordered a combo, but only received the sandwich and chips. Pretty disappointing since it costs more for the combo and I didn’t receive the whole thing. Also, the sandwich was an 8”, and I usually have a small appetite, but I was able to eat the whole thing since it did not have much ingredients inside. They skimped on the extra avocado spread. There were also some sandwiches that they did not take some of the things requested off.
Food: 4
Service: 4
Ronald Sproul
I guess not for me... Felt like subway has more to offer
Sat at the drive thru speaker for 10 mins with no one saying anything. When all the cars in front of me got their food and left pulled up to the window to finally order. Person did not care or say sorry. Took 15 mins after ordering to get my food. Would of left if i hadn't already paid for it. Worst experience with drive thru food.
Atmosphere: 1
Food: 3
Service: 1
Keaton Ballard
This place makes great sandwiches! But last time I came through the drive through no one saw me and I had to call them on the phone so they would know to come to the window ?.
Atmosphere: 5
Food: 5
Service: 4
Ninja Kay Gaming
The manager advised the wait for an order was 45 to 50 minutes due to a large order. Extremely uncoordinated staff with multiple people unsure what to do while the manager was in a meltdown. He shutdown the drive through and discouraged everyone from making orders. His poor management in handling the order lost atleast 30 customers between drive through cars and inside customers. Definitely, needs to be retrained, very poor leadership.
Atmosphere: 1
Food: 1
Service: 1
Andrew B.
terrible service. takes way too long to receive orders. yet always an excuse. we have ordered twice and the quickest we have received it is 1.5hrs. manager is terrible
Ok
The food here is good and they were quick. It seems that a decent amount of people get orders out slow at other restaurants but this place is on point with it.Edit- the automated response bot is a bit dumb lol
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sliced Pickles, Smoked Ham, Side of Kickin
Cook insisted my allergen was not placed in sandwich, placed removal of allergen in notes on receipt that was printed on wrapper, then when I found it again in the sandwich they insisted it wasn't and when I offered to prove it, they then admitted they forgot I didn't want it but then just continued anyway with what they had put on. I apologize to the hotel whose toilet bowl is now coated in the aftermath of the one bite of my allergic reaction. I will not be returning to Jimmy Johns as this is one of multiple of similar interactions with my allergies being ignored not just at this location but others.
Atmosphere: 1
Food: 1
Service: 1
Love the food here! I was compensated for having to wait longer than expected. While I was waiting for my food, I talked with one of their employees, Audrey, who made the experience so nice!
Atmosphere: 5
Food: 4
Service: 5
There was hair in my food they don’t use hairnets
Atmosphere: 2
Food: 1
Service: 3
The assistant manager is always willing to help. We brought in a very large group of people and the staff were very accommodating and kind!
Atmosphere: 5
Food: 5
Service: 5
I have had two incidents with this store recently which were handled very poorly. The first incident was that my sandwich was made wrong, so I called, and they said thank you for letting us know which is great. The second time happened on Saturday, March 16. I had my food delivered and the jalapeno ranch side broke open because they stapled through it and the sandwich had way more lettuce than usual and it was soggy. The sauce was spilled all over my food and it was such a mess.The problem is that when I called the person made some lame excuse for the sauce breaking open and wasn't even sure what I was talking about. She suggested that it may have been a sauce that was discontinued which means she was not even listening.I will not be ordering delivery again but I will stop in every couple of months when I can.Kid-friendliness: dna
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Sliced Pickles
Habitually inconsistent. Food is fine but the service is sad. Orders often get messed up in small ways. On any given day, even for store pickup but definitely for delivery, it'll be 15-40 minutes for a sandwich. I can't blame the line workers or shift managers because it's been like this for *years*. They're just the symptom. Upper Management doesn't prioritize being "Freaky Fast" (barring a brief period at the end of 2022/start of 2023 when I assume corporate audited them) and it shows.I thought about two stars but despite it all I do still order from there every other weekish because the food is good. Just have to temper expectations about the speed of service.
Food: 4
Service: 2
Went through the drive thru and they charged me for the wrong order. Over $50 order was charged on my card when I only got one sandwich. Called several times and they told me it would be reimbursed. Waited a month and then filed a dispute with my bank. My bank got me the money not Jimmy John’s. This is the second time that a refund hasn’t been returned to my card by Jimmy Johns. Very disappointing and makes me not want to go to this location again.
Atmosphere: 1
Food: 1
Service: 1
My husband and I went in this morning just after opening! The dining room floors were absolutely disgusting … some of the chairs still on top of the tables… none of the tables had been wiped down ? I even asked the gal at the register if she could wipe down the table and she handed me a stack of napkins ( I then had to get water out of the soda dispenser) to wet the table to wipe it! we ordered our sandwiches ( I get there unwich) the service was very terrible! and our food was very thrown together, my unwich was not made correctly and all falling apart all over my hands and to top it off the lettuce was brown, Willy and sopping wet! I went In to The rest room too wash my hands and the bathroom was absolutely atrocious! Some of The workers were just standing around doing nothing ….The fact that the price of eating out has gone up so significantly, you would expect to at least have a Some-what clean environment to eat in! I usually go through the drive though at least twice a week, I will never spend another dime here, such a disgusting dirty environment!
Atmosphere: 1
Food: 1
Service: 1
I got it delivered for a work party. The delivery person was nice. The sandwich was decently good, but they forgot to pack my drink. I ordered a combo, but only received the sandwich and chips. Pretty disappointing since it costs more for the combo and I didn’t receive the whole thing. Also, the sandwich was an 8”, and I usually have a small appetite, but I was able to eat the whole thing since it did not have much ingredients inside. They skimped on the extra avocado spread. There were also some sandwiches that they did not take some of the things requested off.
Food: 4
Service: 4
I guess not for me... Felt like subway has more to offer
Restaurantji Recommends
Sat at the drive thru speaker for 10 mins with no one saying anything. When all the cars in front of me got their food and left pulled up to the window to finally order. Person did not care or say sorry. Took 15 mins after ordering to get my food. Would of left if i hadn't already paid for it. Worst experience with drive thru food.
Atmosphere: 1
Food: 3
Service: 1
This place makes great sandwiches! But last time I came through the drive through no one saw me and I had to call them on the phone so they would know to come to the window ?.
Atmosphere: 5
Food: 5
Service: 4
The manager advised the wait for an order was 45 to 50 minutes due to a large order. Extremely uncoordinated staff with multiple people unsure what to do while the manager was in a meltdown. He shutdown the drive through and discouraged everyone from making orders. His poor management in handling the order lost atleast 30 customers between drive through cars and inside customers. Definitely, needs to be retrained, very poor leadership.
Atmosphere: 1
Food: 1
Service: 1
terrible service. takes way too long to receive orders. yet always an excuse. we have ordered twice and the quickest we have received it is 1.5hrs. manager is terrible
The food here is good and they were quick. It seems that a decent amount of people get orders out slow at other restaurants but this place is on point with it.Edit- the automated response bot is a bit dumb lol
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sliced Pickles, Smoked Ham, Side of Kickin