Every single time, I order ahead of time through their app and select curbside pickup, its always a 10 to 20 minute wait, last week it was 45 minutes. Everytime I call they say they're waiting on fresh food, but it never is, unfortunately this is the McDonald's near my job, today's fresh food consisted of cold fries and a sloppy sandwhich and it was only a 15 munute wait after ordering ahead!!??♀️
Doug Dornan
Ordered 5 cheese burgers and 1 lrg fry and a shamrock shake. Pretty simple!! Got the order home and no fries?? Done with lazy workers!!!
Atmosphere: 1
Food: 3
Service: 1
2mrgriff
If it was anything less than a star that's what I would give spent 30 minutes of my 45 min break waiting in this place to still get the wrong food with cold 15 fries they counted and gave me.as the staff was joking around when they were suppose to be
Atmosphere: 5
Food: 1
Service: 1
Judy Coy
The only McDonald's in the Kankakee, Bradley and Bourbonnais area where the staff is friendly and when you ask for "well done" french fries, you actually get hot and crispy french fries! Thank you!
Food: 5
Service: 5
Michael Allison
Stopped in to pick up some lunch. Nice
Atmosphere: 3
Food: 4
Service: 4
John Theesfeld
This location is one of the best in the area when it comes to having the order right and fresh. Staff is underpaid and overworked, but they don't let that stop them from providing excellent service.
Easy on and easy off the highway, plenty of parking, ideal service persons, food done up to McDonald's famous standard.I just felt a bit bad in that there were so few customers in the store----it seems like a lot of people were in a hurry and zoomed thru the drive-thru or used the ap on their phones.
Atmosphere: 4
Food: 5
Service: 5
Huey Boyt
Customer service sucks. Drive thru is 100% priority in any McDonalds I have gone to. Wendys has them beat in every category.
Atmosphere: 2
Food: 2
Service: 1
Mike Killian
UPDATE 10/5/23 Ordered at drive thru this morning. Got to pickup window was given WRONG ORDER AGAIN. PLEASE----CORPORATE---send someone to straighten this location out. It is definitely circling the drain.On 9/20/23 went thru drive up on my way to work. Mexican woman working pickup window hastily handed my bag out the window, no eye contact, no good morning, no Thank you. I was treated like a relative that over stayed my welcome and was being rushed out of the house. VERY RUDE.
Atmosphere: 2
Food: 4
Service: 1
Sydney V.
only one star because zero stars isn't an option. the food was cold, it took 10 minutes and my smoothie was only ice. how do you mess up a smoothie???
Devyn Klawitter
waited over 20 minutes for food that come out COLD.
Every single time, I order ahead of time through their app and select curbside pickup, its always a 10 to 20 minute wait, last week it was 45 minutes. Everytime I call they say they're waiting on fresh food, but it never is, unfortunately this is the McDonald's near my job, today's fresh food consisted of cold fries and a sloppy sandwhich and it was only a 15 munute wait after ordering ahead!!??♀️
Ordered 5 cheese burgers and 1 lrg fry and a shamrock shake. Pretty simple!! Got the order home and no fries?? Done with lazy workers!!!
Atmosphere: 1
Food: 3
Service: 1
If it was anything less than a star that's what I would give spent 30 minutes of my 45 min break waiting in this place to still get the wrong food with cold 15 fries they counted and gave me.as the staff was joking around when they were suppose to be
Atmosphere: 5
Food: 1
Service: 1
The only McDonald's in the Kankakee, Bradley and Bourbonnais area where the staff is friendly and when you ask for "well done" french fries, you actually get hot and crispy french fries! Thank you!
Food: 5
Service: 5
Stopped in to pick up some lunch. Nice
Atmosphere: 3
Food: 4
Service: 4
This location is one of the best in the area when it comes to having the order right and fresh. Staff is underpaid and overworked, but they don't let that stop them from providing excellent service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, Chicken Mcnuggets, Hamburger
My food was hot and fresh and on time. The guy working the counter was very helpful. Good job guys! Management is doing ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
Off the interstate with a play place that is extremely loud once more than 3 kids are
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Double Quarter Pounder with Cheese, Chicken Mcnuggets
Very nice people. An average McDonald's environment for the dining room. Food was very fresh.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: World Famous Fries
Food is mediocre and the service has been horrible. I swear they get the order wrong more than they get it right.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Mcmuffin
Restaurantji Recommends
Easy on and easy off the highway, plenty of parking, ideal service persons, food done up to McDonald's famous standard.I just felt a bit bad in that there were so few customers in the store----it seems like a lot of people were in a hurry and zoomed thru the drive-thru or used the ap on their phones.
Atmosphere: 4
Food: 5
Service: 5
Customer service sucks. Drive thru is 100% priority in any McDonalds I have gone to. Wendys has them beat in every category.
Atmosphere: 2
Food: 2
Service: 1
UPDATE 10/5/23 Ordered at drive thru this morning. Got to pickup window was given WRONG ORDER AGAIN. PLEASE----CORPORATE---send someone to straighten this location out. It is definitely circling the drain.On 9/20/23 went thru drive up on my way to work. Mexican woman working pickup window hastily handed my bag out the window, no eye contact, no good morning, no Thank you. I was treated like a relative that over stayed my welcome and was being rushed out of the house. VERY RUDE.
Atmosphere: 2
Food: 4
Service: 1
only one star because zero stars isn't an option. the food was cold, it took 10 minutes and my smoothie was only ice. how do you mess up a smoothie???
waited over 20 minutes for food that come out COLD.
Food: 1
Service: 1