Disappointed with the new menu change and the removal of all the "bowls."The atmosphere would be great if the store layout was a bit different, but those doors on the West side slam so much, it is impossible to work over in that nook which would otherwise be a perfect study area.I like that Panera donates their overstock to non profits and they will give hungry/houseless people something to eat (wish they would do more or other businesses would follow suit).Dietary restrictions: They got rid of the bowls which were bread free.
Atmosphere: 4
Food: 3
Service: 5
Trinity McDaniel
I ordered catering service for a big event and I experienced some of the best customer service I ever had. An employee named Andrew helped me over the phone and was incredibly patient. He answered all my questions and helped me to perfect my order. This is a great location to cater an event!
Service: 5
Barbara S.T
I went through the drive-thru and placed an order only to get home which is quite a distance and had the wrong sandwich. Attempted to call the store three times, picked up all three times. Immediately hung up. I emailed the customer service line about the issue, and no response as well. Thank you so much for your lack of customer service Panera. It's good to know that your employees can mess up, and you will not hold them accountable.
Atmosphere: 1
Food: 1
Service: 1
Brittany Forbes
Had an absolute wonderful time! Employees was fantastic, Food was amazing & a most friendly environment.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup and Sandwich, Chicken Sandwich
Carol Banks
Absolutely ridiculously high prices for terrible food.
Atmosphere: 3
Food: 2
Service: 4
Brandi Slavich
No gluten free
Atmosphere: 5
Food: 1
Service: 5
Tedra Crow
Always a good cup of coffee and a chocolate croissant and my husband got a birthday cranberry and orange muffin. Both delicious
Charles Crisco
very dirty .employee had no idea what they were doing. toke 10 min.. to fine a glass cup. was there at 8am.how can you not fine a
Atmosphere: 1
Food: 1
Service: 1
Ann-Margaret Greif (AMG)
This place has gone completely downhill. The prices are too high for what you get. They’re always out of bread or the one that goes with your order. The place is dirty, staff can be clueless. Not all the staff is bad but the good ones seem to leave.
Atmosphere: 1
Food: 2
Service: 1
Jooil Lee
Do not order Teriyaki chicken broccoli bowl if you're hungry. It is way too small for $13.89. I thought It is a kids meal.
Love this place!Vegetarian options: Great optionsDietary restrictions: They try to accommodate you if you let them know the issueParking: Big lot..can always find a spot although most of time pretty busyKid-friendliness: Mac and cheese...brownies..need I say more?Wheelchair accessibility: Yes they have flat ground..wide doors..helpful people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup, Broccoli Cheddar Soup, Panini, Bottled Water, Bistro French Onion Soup, Bagel, Croissant, Asian Chicken Salad, Smokehouse BBQ Chicken Sandwich, Greek Yogurt with Mixed Berries Parfait, Soup and Sandwich, Panera Caesar Salad
Sebastian Housden
Incredibly quick food, friendly staff, can be busy.
All I ordered was 2 drinks and a single bagel on my lunch break, took my entire 30 min break to receive a bagel. It took me taking initiative after seeing countless orders come and go before finally getting what I ordered. Had I not asked about it, I would've never received it. However, they apologized and corrected the issue so I cannot complain too much. Usually have good service here.
Atmosphere: 3
Food: 4
Service: 2
Saqib Khan
Not a regular restaurant we used to. I have at least one meal daily at the restaurant. But this Carbondale place sucks. I have been using them for last 15 years when I was in St Louis! NOT ANY MORE. DON'T GO THERE. They don't deserve our business.
Atmosphere: 1
Food: 2
Service: 1
Kimberly Cheek
Lately this store has had issues with cleanliness. 3:00 pm and no clean tables. Coffees were empty and the employees do not seem to care.
Disappointed with the new menu change and the removal of all the "bowls."The atmosphere would be great if the store layout was a bit different, but those doors on the West side slam so much, it is impossible to work over in that nook which would otherwise be a perfect study area.I like that Panera donates their overstock to non profits and they will give hungry/houseless people something to eat (wish they would do more or other businesses would follow suit).Dietary restrictions: They got rid of the bowls which were bread free.
Atmosphere: 4
Food: 3
Service: 5
I ordered catering service for a big event and I experienced some of the best customer service I ever had. An employee named Andrew helped me over the phone and was incredibly patient. He answered all my questions and helped me to perfect my order. This is a great location to cater an event!
Service: 5
I went through the drive-thru and placed an order only to get home which is quite a distance and had the wrong sandwich. Attempted to call the store three times, picked up all three times. Immediately hung up. I emailed the customer service line about the issue, and no response as well. Thank you so much for your lack of customer service Panera. It's good to know that your employees can mess up, and you will not hold them accountable.
Atmosphere: 1
Food: 1
Service: 1
Had an absolute wonderful time! Employees was fantastic, Food was amazing & a most friendly environment.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup and Sandwich, Chicken Sandwich
Absolutely ridiculously high prices for terrible food.
Atmosphere: 3
Food: 2
Service: 4
No gluten free
Atmosphere: 5
Food: 1
Service: 5
Always a good cup of coffee and a chocolate croissant and my husband got a birthday cranberry and orange muffin. Both delicious
very dirty .employee had no idea what they were doing. toke 10 min.. to fine a glass cup. was there at 8am.how can you not fine a
Atmosphere: 1
Food: 1
Service: 1
This place has gone completely downhill. The prices are too high for what you get. They’re always out of bread or the one that goes with your order. The place is dirty, staff can be clueless. Not all the staff is bad but the good ones seem to leave.
Atmosphere: 1
Food: 2
Service: 1
Do not order Teriyaki chicken broccoli bowl if you're hungry. It is way too small for $13.89. I thought It is a kids meal.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
Love this place!Vegetarian options: Great optionsDietary restrictions: They try to accommodate you if you let them know the issueParking: Big lot..can always find a spot although most of time pretty busyKid-friendliness: Mac and cheese...brownies..need I say more?Wheelchair accessibility: Yes they have flat ground..wide doors..helpful people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup, Broccoli Cheddar Soup, Panini, Bottled Water, Bistro French Onion Soup, Bagel, Croissant, Asian Chicken Salad, Smokehouse BBQ Chicken Sandwich, Greek Yogurt with Mixed Berries Parfait, Soup and Sandwich, Panera Caesar Salad
Incredibly quick food, friendly staff, can be busy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Homestyle Chicken Noodle Soup, Chips, Soup and Sandwich
All I ordered was 2 drinks and a single bagel on my lunch break, took my entire 30 min break to receive a bagel. It took me taking initiative after seeing countless orders come and go before finally getting what I ordered. Had I not asked about it, I would've never received it. However, they apologized and corrected the issue so I cannot complain too much. Usually have good service here.
Atmosphere: 3
Food: 4
Service: 2
Not a regular restaurant we used to. I have at least one meal daily at the restaurant. But this Carbondale place sucks. I have been using them for last 15 years when I was in St Louis! NOT ANY MORE. DON'T GO THERE. They don't deserve our business.
Atmosphere: 1
Food: 2
Service: 1
Lately this store has had issues with cleanliness. 3:00 pm and no clean tables. Coffees were empty and the employees do not seem to care.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Broccoli Cheddar Soup