As a former resident of Chicago, I very much enjoy coming back to my hometown. I’ve stayed at many properties in the city, but I believe the London house is the complete property. It has the perfect blend of location, great rooms, and outstanding staff. Tonight, after a long travel day, which included attending a funeral I was pretty beat when I checked in after 10 PM at night Ashley at the front desk was enthusiastic, efficient, concise, and overall, and outstanding brand representative. This was a great way to kick off a stay at this exceptional property.
Dawn E
Great place to stay Mark Z and George the bellmen were great and very helpful. Rooms were clean and very close to everywhere we wanted to go. We spent even Uber
Maureen J
The hotel is amazing and Neil our concierge is the best he is very humble and kind. He sent me chocolate because our anniversary. Best spot at downtown chicago. I really ecommend this hotel
reek007
This was my first stay in this hotel and it didn't disappoint. Check in and check out was seamless and the front desk staff was amazing and attentive! The room view of the city and river were awesome. The bathroom was well kept. The location was on point which was in walking distance to various restaurants and eatery's. Didn't get a chance to check out the rooftop bar because of the capacity, but I hear it could be worth the wait if you have the time.. I'd most definitely stay again!
Josh E
Before we made our stay Marcus Terry reached out about our reservations and was a wonderful host. He convinced us to visit the rooftop bar and it was an incredible experience. We then settled in the lobby bar Beto made us some great drinks to end our night on a high note. The stay was incredible and i will definitely be returning to the London house
393donnah
We are having a wonderful time on our first trip to Chicago. Part of the reason we are having such a great time is this hotel! We have found the staff to be so friendly and helpful, the food in the hotel restaurant to be delicious and the hotel to be in the perfect location ! Last but not least we love the Christmas decorations! The staff have reached out to us several times and we can’t say enough about how helpful Marcus the manager has been as well as Neil, Sham and Mathew in guest services! We would not hesitate to stay here again!
Randall M
This was my third stay at this wonderful and exciting hotel. First, Neil V., 731, you Rock sir for providing a great professional and courteous check in and check out process. Such professionalism seems to be engrained in the DNA of the entire staff there. It's a great location and just a walk away from major attractions and restaurants. The view is off the charts of the river and beautiful Chicago infrastructure. The rooms are perfect with everything you need for a relaxing stay. Further, the restaurant downstairs on the first floor I have to say has the best breakfast served hot and fresh. The coffee is really great! I highly recommend this hotel for either business or pleasure. Pamper yourself with great service and a relaxing stay. I know I'll be back and Neil V thank you sir :-)
Kristin D
London House not only has amazing views of the city, but their cocktails, food, and vibe is top notch. Our bartender Dawnne was exceptional, and made great recommendations. Overall the service at the bar was great, which is sometimes difficult with a crowded bar - we never waited to get our next drink. We tried several different cocktails and left with the urge to return and try others.
Marilyn S
I checked in this afternoon with the AMAZING VIANEY!! I'm here with the Bobbi Brown Sales team for 3 days. There was an issue with my reservation, but Vianey in THE MOST calm, cool way said, "no worries, we'll figure it out" and just like that....I have the most beautiful room!! I usually stay at the Peninsula, but that's going to change!! I'm a London House Girl now!! Thanks Vianey!!!
Stay55596678705
Awful service at the rooftop bar. The Batman was one of the most un politely and rude I have ever seen. To be honest, none was anyhow friendly or welcoming. It’s a pity that such a great location is so badly managed.
Upon arrival to the receptionist outside of lift , the young lady needs guest service training, wasn’t welcoming, didn’t explain properly where to go. Next stage was receptionist number 2 at the entrance of the rooftop bar. Was shown to table with quite stunning views of the river weaving the skyscrapers. My reservation ticket I was given said 1945-2100, however my online reservation was until 2130, told by receptionist 2 error on website and told nothing could be done. Asked again, same response, I asked for Manager. All of this was avoidable of correct training was invested in with them team. Gordon, Manager came by, fixed the issues immediately, apologised and was someone who knew importance of guest service and satisfaction. He kindly offered a round of drinks and this added to service recovery. I applaud Gordon and from a few minutes with him, feel he will go onto superior roles in his career. We enjoyed a great evening, location is incredible!
Sofia O
Best hotel!! The customer service is awesome! Specifically Allen McClendon, he helped me so much with a package that arrived when I was not there. I wanted to give a huge shout out to him because he went beyond to help me so that I can receive it. Really nice customer service and the rooms and everything was spectacular. Highly recommend this hotel for anyone visiting Chicago.
mariamK5034OH
All the staff is great!! Special attention to GG she es so kind !!! Is a really nice place and great food.
John L
The staff, rooms and views are all beautiful. Being in the service industry for over 40 years, I like to observe the manners and styles offered, so I may do a better job. First and foremost, all the guests and visitors were greeted on the ground floor and lobby with, "Welcome, may I assist you?" It was so refreshing. In particular, I want to acknowledge Jackie in the bar area for a job well done. She is very efficient in her work, and her smile makes everyone feel at home. Brava! Brava!
Gail P
High praises ? ? to Tyrice Simmons of London House. He went above and beyond assisting my party with arrangements. His attitude and attention to details were greatly noted and appreciated. Wish more in the industry had his fortitude and dedication to custome satisfaction. Respectfully, Gail
As a former resident of Chicago, I very much enjoy coming back to my hometown. I’ve stayed at many properties in the city, but I believe the London house is the complete property. It has the perfect blend of location, great rooms, and outstanding staff. Tonight, after a long travel day, which included attending a funeral I was pretty beat when I checked in after 10 PM at night Ashley at the front desk was enthusiastic, efficient, concise, and overall, and outstanding brand representative. This was a great way to kick off a stay at this exceptional property.
Great place to stay Mark Z and George the bellmen were great and very helpful. Rooms were clean and very close to everywhere we wanted to go. We spent even Uber
The hotel is amazing and Neil our concierge is the best he is very humble and kind. He sent me chocolate because our anniversary. Best spot at downtown chicago. I really ecommend this hotel
This was my first stay in this hotel and it didn't disappoint. Check in and check out was seamless and the front desk staff was amazing and attentive! The room view of the city and river were awesome. The bathroom was well kept. The location was on point which was in walking distance to various restaurants and eatery's. Didn't get a chance to check out the rooftop bar because of the capacity, but I hear it could be worth the wait if you have the time.. I'd most definitely stay again!
Before we made our stay Marcus Terry reached out about our reservations and was a wonderful host. He convinced us to visit the rooftop bar and it was an incredible experience. We then settled in the lobby bar Beto made us some great drinks to end our night on a high note. The stay was incredible and i will definitely be returning to the London house
We are having a wonderful time on our first trip to Chicago. Part of the reason we are having such a great time is this hotel! We have found the staff to be so friendly and helpful, the food in the hotel restaurant to be delicious and the hotel to be in the perfect location ! Last but not least we love the Christmas decorations! The staff have reached out to us several times and we can’t say enough about how helpful Marcus the manager has been as well as Neil, Sham and Mathew in guest services! We would not hesitate to stay here again!
This was my third stay at this wonderful and exciting hotel. First, Neil V., 731, you Rock sir for providing a great professional and courteous check in and check out process. Such professionalism seems to be engrained in the DNA of the entire staff there. It's a great location and just a walk away from major attractions and restaurants. The view is off the charts of the river and beautiful Chicago infrastructure. The rooms are perfect with everything you need for a relaxing stay. Further, the restaurant downstairs on the first floor I have to say has the best breakfast served hot and fresh. The coffee is really great! I highly recommend this hotel for either business or pleasure. Pamper yourself with great service and a relaxing stay. I know I'll be back and Neil V thank you sir :-)
London House not only has amazing views of the city, but their cocktails, food, and vibe is top notch. Our bartender Dawnne was exceptional, and made great recommendations. Overall the service at the bar was great, which is sometimes difficult with a crowded bar - we never waited to get our next drink. We tried several different cocktails and left with the urge to return and try others.
I checked in this afternoon with the AMAZING VIANEY!! I'm here with the Bobbi Brown Sales team for 3 days. There was an issue with my reservation, but Vianey in THE MOST calm, cool way said, "no worries, we'll figure it out" and just like that....I have the most beautiful room!! I usually stay at the Peninsula, but that's going to change!! I'm a London House Girl now!! Thanks Vianey!!!
Awful service at the rooftop bar. The Batman was one of the most un politely and rude I have ever seen. To be honest, none was anyhow friendly or welcoming. It’s a pity that such a great location is so badly managed.
Restaurantji Recommends
Upon arrival to the receptionist outside of lift , the young lady needs guest service training, wasn’t welcoming, didn’t explain properly where to go. Next stage was receptionist number 2 at the entrance of the rooftop bar. Was shown to table with quite stunning views of the river weaving the skyscrapers. My reservation ticket I was given said 1945-2100, however my online reservation was until 2130, told by receptionist 2 error on website and told nothing could be done. Asked again, same response, I asked for Manager. All of this was avoidable of correct training was invested in with them team. Gordon, Manager came by, fixed the issues immediately, apologised and was someone who knew importance of guest service and satisfaction. He kindly offered a round of drinks and this added to service recovery. I applaud Gordon and from a few minutes with him, feel he will go onto superior roles in his career. We enjoyed a great evening, location is incredible!
Best hotel!! The customer service is awesome! Specifically Allen McClendon, he helped me so much with a package that arrived when I was not there. I wanted to give a huge shout out to him because he went beyond to help me so that I can receive it. Really nice customer service and the rooms and everything was spectacular. Highly recommend this hotel for anyone visiting Chicago.
All the staff is great!! Special attention to GG she es so kind !!! Is a really nice place and great food.
The staff, rooms and views are all beautiful. Being in the service industry for over 40 years, I like to observe the manners and styles offered, so I may do a better job. First and foremost, all the guests and visitors were greeted on the ground floor and lobby with, "Welcome, may I assist you?" It was so refreshing. In particular, I want to acknowledge Jackie in the bar area for a job well done. She is very efficient in her work, and her smile makes everyone feel at home. Brava! Brava!
High praises ? ? to Tyrice Simmons of London House. He went above and beyond assisting my party with arrangements. His attitude and attention to details were greatly noted and appreciated. Wish more in the industry had his fortitude and dedication to custome satisfaction. Respectfully, Gail