Don't order ahead!I placed an order at 12 for 4 and when I walked in at 4 I didn't see my order on the pick-up shelves. Had to wait in line and ask about my order. The person there looked at his tickets and then turned around and took a bag that had been sitting behind him and gave it to me. When I got home the sandwiches were cold and soggy leading me to believe that the employees had made them at 12 when I placed the order and then held on to them for 4 hours until I came to get it. Very disappointing that they were somehow trained to believe that this was okay to do. Definitely won't be coming back
John Park
i had stomach ache after this sandwich. do not come list.
Atmosphere: 1
Food: 1
Service: 1
Yoon Kim
I ordered a chicken salad sandwich online yesterday 9/17/2023.The pick up time was 7:57pm. I arrived around 8pm and asked for picking up.But the server, a high school boy, said that my order just came up.I saw that he tore my order paper from a order machine. So, I said that I put my order 15 minutes ago, but he said my order just came up. I am not sure if he lied to me. Because the order paper was already out before he said 'Hi' to me. A high school server was only one in the restaurant until a man came out from the kitchen. But I felt sorry for the boy making my sandwich on late Sunday night. So, I gave him some tips. I brought my sandwich and gave it to my son. But my son wondered where are chicken in the sandwich. He thought some chicken would be in the middle of the sandwich. But absolutely no chicken at all in the sandwich.I have never had this experience before.So, I called the restaurant yesterday and today BUT they have never answered.I am not going to Glen Potbelly anymore.
Dr. Jeffrey Cohen
Favorite spot for the best sandwiches and soup. Super delicious options, along with tasty milkshakes as well.
Atmosphere: 5
Food: 5
Service: 5
Nancy Stickels
Today my husband and I went into the Glen Potbelly’s in Glenview. I was not greeted with a hello or can I help you. He finally looked up with big headphones on his head. I said “You are going to take my order wearing headphones?” He said his manager said it was fine if he could hear people. His manager appeared (extremely young) and said to me he’s fine. They then got my husband’s order wrong giving him a skinny instead of regular (which employee said “My bad”)and Manager put toppings on he said to keep off. Also saw phone usage. Training is very poor at this location. I would assume you have a no cell phone or Headphones/AirPods employee rule? Maybe an adult manager is needed. Kids were running the show…very unprofessionally. Back to the Willow location
Mar Garita
I am a procrastinator and ordered last-minute combo boxes twice this week and I was amazed at the speed they prepared the food. They took the stress away from me and I really loved that they tried to make it happen for me TWICE ( Tuesday and Thursday of this week) and were very pleasant in the process. I did not try the food, so I am not sure how it tasted but everyone complimented on it, so I assumed, everything went well. Thank you for being patient with me and providing me with amazing service both times. I will be certainly coming back for more !
Atmosphere: 5
Service: 5
Taylor T.
After eating here, I got food poisoning and had the stomach bug/bacteria for 2 weeks. Don't recommend eating here at all. Food was not properly prepared or sanitized. Will not be eating here again.
Mehdi Safavi
Excellent fresh sandwiches friendly staff bathroom needed attention no hand soap and toilet clogged up
Atmosphere: 4
Food: 5
Service: 5
Iryna Oshovska
I’m working at Ben&Jerry’s right near the Portbelly. I love their Italian sandwiches! And the people who are working there always very greeting and nice.
I’m working at Ben&Jerry’s right near the Portbelly. I love their Italian sandwiches! And the people who are working there always very greeting and nice.
Ligia Pintilii
We had good experience at this location. The place was clean, service was fast and good food.Parking: Lots of parking available in the back if not in the front.
Laurie Michaels
Had lunch here at 11:30 am yesterday. While the food was good the restaurant was very dirty. Floors and carpet were dirty, all tables had leftover food and crumbs on tabletops and chairs, chairs were all in disarray and there was garbage on the floor. It did not appear to have been cleaned at all from the prior day. Would not recommend and will not return.
Monica A.
Ordered a pick up yesterday and they ONLY added meat and cheese to our Wreck when I had ordered everything on it! My dad couldn’t even find the pick up area it had said to go to in the confirmation email. Very disappointed just because i ordered an earned a free sandwich(perks) it was not fully loaded because we wouldn’t see until we got home! It is extremely impossible to contact someone online. How can we get our perk loaded again when our sandwich was completely wrong and we lost it now.
Sarah Larson
Nice place, clean and well organized. The customer service was superb.
Place is always filthy.
Atmosphere: 1
Food: 3
Service: 2
Don't order ahead!I placed an order at 12 for 4 and when I walked in at 4 I didn't see my order on the pick-up shelves. Had to wait in line and ask about my order. The person there looked at his tickets and then turned around and took a bag that had been sitting behind him and gave it to me. When I got home the sandwiches were cold and soggy leading me to believe that the employees had made them at 12 when I placed the order and then held on to them for 4 hours until I came to get it. Very disappointing that they were somehow trained to believe that this was okay to do. Definitely won't be coming back
i had stomach ache after this sandwich. do not come list.
Atmosphere: 1
Food: 1
Service: 1
I ordered a chicken salad sandwich online yesterday 9/17/2023.The pick up time was 7:57pm. I arrived around 8pm and asked for picking up.But the server, a high school boy, said that my order just came up.I saw that he tore my order paper from a order machine. So, I said that I put my order 15 minutes ago, but he said my order just came up. I am not sure if he lied to me. Because the order paper was already out before he said 'Hi' to me. A high school server was only one in the restaurant until a man came out from the kitchen. But I felt sorry for the boy making my sandwich on late Sunday night. So, I gave him some tips. I brought my sandwich and gave it to my son. But my son wondered where are chicken in the sandwich. He thought some chicken would be in the middle of the sandwich. But absolutely no chicken at all in the sandwich.I have never had this experience before.So, I called the restaurant yesterday and today BUT they have never answered.I am not going to Glen Potbelly anymore.
Favorite spot for the best sandwiches and soup. Super delicious options, along with tasty milkshakes as well.
Atmosphere: 5
Food: 5
Service: 5
Today my husband and I went into the Glen Potbelly’s in Glenview. I was not greeted with a hello or can I help you. He finally looked up with big headphones on his head. I said “You are going to take my order wearing headphones?” He said his manager said it was fine if he could hear people. His manager appeared (extremely young) and said to me he’s fine. They then got my husband’s order wrong giving him a skinny instead of regular (which employee said “My bad”)and Manager put toppings on he said to keep off. Also saw phone usage. Training is very poor at this location. I would assume you have a no cell phone or Headphones/AirPods employee rule? Maybe an adult manager is needed. Kids were running the show…very unprofessionally. Back to the Willow location
I am a procrastinator and ordered last-minute combo boxes twice this week and I was amazed at the speed they prepared the food. They took the stress away from me and I really loved that they tried to make it happen for me TWICE ( Tuesday and Thursday of this week) and were very pleasant in the process. I did not try the food, so I am not sure how it tasted but everyone complimented on it, so I assumed, everything went well. Thank you for being patient with me and providing me with amazing service both times. I will be certainly coming back for more !
Atmosphere: 5
Service: 5
After eating here, I got food poisoning and had the stomach bug/bacteria for 2 weeks. Don't recommend eating here at all. Food was not properly prepared or sanitized. Will not be eating here again.
Excellent fresh sandwiches friendly staff bathroom needed attention no hand soap and toilet clogged up
Atmosphere: 4
Food: 5
Service: 5
I’m working at Ben&Jerry’s right near the Portbelly. I love their Italian sandwiches! And the people who are working there always very greeting and nice.
Restaurantji Recommends
I’m working at Ben&Jerry’s right near the Portbelly. I love their Italian sandwiches! And the people who are working there always very greeting and nice.
We had good experience at this location. The place was clean, service was fast and good food.Parking: Lots of parking available in the back if not in the front.
Had lunch here at 11:30 am yesterday. While the food was good the restaurant was very dirty. Floors and carpet were dirty, all tables had leftover food and crumbs on tabletops and chairs, chairs were all in disarray and there was garbage on the floor. It did not appear to have been cleaned at all from the prior day. Would not recommend and will not return.
Ordered a pick up yesterday and they ONLY added meat and cheese to our Wreck when I had ordered everything on it! My dad couldn’t even find the pick up area it had said to go to in the confirmation email. Very disappointed just because i ordered an earned a free sandwich(perks) it was not fully loaded because we wouldn’t see until we got home! It is extremely impossible to contact someone online. How can we get our perk loaded again when our sandwich was completely wrong and we lost it now.
Nice place, clean and well organized. The customer service was superb.