Showed up at 8:15pm on a Tuesday night. This location is open until 9pm so it’s not like we walked in 5 minutes before closing. The employees didn’t even try to hide their annoyance that they had to serve me. Heaven forbid that they actually had to do their jobs! The sub they made me reflected their annoyance with me being there. Seems like a common theme in all these reviews…average food and horrible immature service. Save your money and go eat somewhere else. This place clearly needs new management. I’d give this place zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Brent Yurschak
Short version: Food good; in-store service abysmal. Long version: Arrived at 12 noon on a Saturday with four parties ahead of me in line (they ordered 1, 1, 2, and 4 sandwiches). AFTER 25 MINUTES IN LINE, I was able to place my order for 4 sandwiches, and 10 MINUTES LATER was able to leave with the 4 sandwiches, two of which were on white bread when we had asked for rosemary and wheat for them. 35 minutes of my time was spent there. Maybe there were staffing issues, but only one person seemed to know what they were doing and the other employees were not moving urgently during the lunch rush. Online / app orders seemed to be filled on time so it just may be that you should order that way so you don't spend 35 minutes in the store before leaving with your sandwiches. I will say that we all found the sandwiches to be tasty.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sandwich
Samuel Howard
Joey was awesome, I goofed up an order on Uber eats for a friend of mine with dietary restrictions and he was very helpful in making sure we could get them fed. He handled an inconvenience caused by me with grace, respect and a wonderful attitude. 5 star service❤️
Atmosphere: 5
Food: 5
Service: 5
Tim H.
Ordered online, received less than what I ordered. When called to try to get corrected I was scolded by the manager, and was told to take pictures of the food received to prove I wasn't stealing... When I went back after and proved that I was not stealing, I confirmed what was missing and then made it incorrectly. The customer service made me so infuriated that I went elsewhere to have corrected food. I will never be back or order from again. Pathetic customer service for mediocre at best food...
Jamie Brown
Two employees on 10/15/23 working the lunch shift were killing it. Super busy and they handled it so well and held their own. Subs were good too.
Atmosphere: 5
Food: 5
Service: 5
Vincent Peak
Jersey Mike's, I have had plenty of subs, but let me tell you. If you are hungry, get ready, and you have something special coming up. They have hot subs or cold stop in. But if you are a beginner, of subs, if I was you begin with the 6". Just a all out grate place.Parking: Lots of space.
Atmosphere: 5
Food: 5
Service: 5
lucifer
employees & shift leads are always doing whatever sitting down on their phones such as the shift lead below in the image, slacking, and basically just doing nothing except complaining and bossing new employees around cause they’re too lazy to do it themselves or cause they don’t wanna tell their friends they got hired to do it just cause they’re friends. very toxic work environment which basically consists of adult employees tattling like little kids, complaining 24/7 when the issue is themselves, terrible management, and shift leads acting inappropriately flirting at work. decent food thought but never work here.
Atmosphere: 1
Food: 1
Service: 1
JJ Schmidt
Only 2 people working today, they had other teammates call out. These two were so swamped with orders so polite and apologetic for the wait. Food was delicious and they deserve recognition for working so hard.
Service: 5
Anthony Regalia
This sub shop is beyond amazing. My wife and I went in there tonight and were having trouble with our card. They more than took care of us, absolute above and beyond. And when I thought they couldn't do any better, here I dropped my DoorDash card on the ground in the store and as I was about to pull away, one of the employees came running out with my card. Their service and courteousness is top tier. We will be coming here more often. Thank you Jersey Mike's!!!
Atmosphere: 5
Food: 5
Service: 5
stephen maggio
The best subs out there. Ur sub is made fresh right in front of u. Staff is warm and friendly. Best customer service I have seen.Vegetarian options: There are vegan options on the menuKid-friendliness: Kid meals and mini subs availableParking: Small parking lot shared by three other businesses but u can find a spotWheelchair accessibility: Bathroom and seatingDietary restrictions: Allergy friendly with gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Fish, The American Classic,
Just ordered here for the first time. 3 younger people working. Let them know I had a pickup order, after waiting for 10 mins they told me it was ready the whole time. During my wait, they were loud and obnoxious, really hope one of them was not the boss. The sandwich wrap I got was dripping and soaked with oil, there was a puddle. Wish I took a picture but my hands were too greasy from the oil? Never going here again.
Atmosphere: 2
Food: 2
Service: 2
A H
Great costumer service. I came in late afternoon Can tell the guy was tired but still made a great sub and kept a smile on his face.
Victor R.
Dirty location. Demeaning staff. Food was terrible. If you want to experience this - go the the Jersey Mike's on Grand Avenue outside Gurnee Mills. I have never been so upset about a particular restaurant but this franchised location is at the top. Wanted a refund but was offered a sub sandwich if I came back? What? Just give me my money back!!! Chase has been trying to do a chargeback - but failed. Amanda at Hellcat Subs will not honor the chargeback. The register POS is literally on top of the bacon slices. The cashier uses her iPhone and speaking on it while doing a transaction. Does not change gloves in between using the cash register and handling your sandwich. Another worker is seen scratching herself, adjusting her pants and then moving chips from the back of the restaurant to the front. Then A Loud sneeze is heard when she walks through the food prep/kitchen area. Hellcat Subs own this location. Will never set foot in this location or any other Jersey Mike's.
Veronica A.
today is my birthday didn't get my points for it called first the lady said just come in so we can help you got there showed my app my id for her just to tell me nothing so i said what now nd she said if it doesn't show we can't do nothing waste of gas and bad service
Ryan Sammartino
They 2 gentlemen working tonight were very nice and professional. My father who gives people hard times about everything and anything sure did with them and they handled it very nicely..sorry about the old man but sure enjoyed your sandwiches and service! Keep up the good work guys
Showed up at 8:15pm on a Tuesday night. This location is open until 9pm so it’s not like we walked in 5 minutes before closing. The employees didn’t even try to hide their annoyance that they had to serve me. Heaven forbid that they actually had to do their jobs! The sub they made me reflected their annoyance with me being there. Seems like a common theme in all these reviews…average food and horrible immature service. Save your money and go eat somewhere else. This place clearly needs new management. I’d give this place zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Short version: Food good; in-store service abysmal. Long version: Arrived at 12 noon on a Saturday with four parties ahead of me in line (they ordered 1, 1, 2, and 4 sandwiches). AFTER 25 MINUTES IN LINE, I was able to place my order for 4 sandwiches, and 10 MINUTES LATER was able to leave with the 4 sandwiches, two of which were on white bread when we had asked for rosemary and wheat for them. 35 minutes of my time was spent there. Maybe there were staffing issues, but only one person seemed to know what they were doing and the other employees were not moving urgently during the lunch rush. Online / app orders seemed to be filled on time so it just may be that you should order that way so you don't spend 35 minutes in the store before leaving with your sandwiches. I will say that we all found the sandwiches to be tasty.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sandwich
Joey was awesome, I goofed up an order on Uber eats for a friend of mine with dietary restrictions and he was very helpful in making sure we could get them fed. He handled an inconvenience caused by me with grace, respect and a wonderful attitude. 5 star service❤️
Atmosphere: 5
Food: 5
Service: 5
Ordered online, received less than what I ordered. When called to try to get corrected I was scolded by the manager, and was told to take pictures of the food received to prove I wasn't stealing... When I went back after and proved that I was not stealing, I confirmed what was missing and then made it incorrectly. The customer service made me so infuriated that I went elsewhere to have corrected food. I will never be back or order from again. Pathetic customer service for mediocre at best food...
Two employees on 10/15/23 working the lunch shift were killing it. Super busy and they handled it so well and held their own. Subs were good too.
Atmosphere: 5
Food: 5
Service: 5
Jersey Mike's, I have had plenty of subs, but let me tell you. If you are hungry, get ready, and you have something special coming up. They have hot subs or cold stop in. But if you are a beginner, of subs, if I was you begin with the 6". Just a all out grate place.Parking: Lots of space.
Atmosphere: 5
Food: 5
Service: 5
employees & shift leads are always doing whatever sitting down on their phones such as the shift lead below in the image, slacking, and basically just doing nothing except complaining and bossing new employees around cause they’re too lazy to do it themselves or cause they don’t wanna tell their friends they got hired to do it just cause they’re friends. very toxic work environment which basically consists of adult employees tattling like little kids, complaining 24/7 when the issue is themselves, terrible management, and shift leads acting inappropriately flirting at work. decent food thought but never work here.
Atmosphere: 1
Food: 1
Service: 1
Only 2 people working today, they had other teammates call out. These two were so swamped with orders so polite and apologetic for the wait. Food was delicious and they deserve recognition for working so hard.
Service: 5
This sub shop is beyond amazing. My wife and I went in there tonight and were having trouble with our card. They more than took care of us, absolute above and beyond. And when I thought they couldn't do any better, here I dropped my DoorDash card on the ground in the store and as I was about to pull away, one of the employees came running out with my card. Their service and courteousness is top tier. We will be coming here more often. Thank you Jersey Mike's!!!
Atmosphere: 5
Food: 5
Service: 5
The best subs out there. Ur sub is made fresh right in front of u. Staff is warm and friendly. Best customer service I have seen.Vegetarian options: There are vegan options on the menuKid-friendliness: Kid meals and mini subs availableParking: Small parking lot shared by three other businesses but u can find a spotWheelchair accessibility: Bathroom and seatingDietary restrictions: Allergy friendly with gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Fish, The American Classic,
Restaurantji Recommends
Just ordered here for the first time. 3 younger people working. Let them know I had a pickup order, after waiting for 10 mins they told me it was ready the whole time. During my wait, they were loud and obnoxious, really hope one of them was not the boss. The sandwich wrap I got was dripping and soaked with oil, there was a puddle. Wish I took a picture but my hands were too greasy from the oil? Never going here again.
Atmosphere: 2
Food: 2
Service: 2
Great costumer service. I came in late afternoon Can tell the guy was tired but still made a great sub and kept a smile on his face.
Dirty location. Demeaning staff. Food was terrible. If you want to experience this - go the the Jersey Mike's on Grand Avenue outside Gurnee Mills. I have never been so upset about a particular restaurant but this franchised location is at the top. Wanted a refund but was offered a sub sandwich if I came back? What? Just give me my money back!!! Chase has been trying to do a chargeback - but failed. Amanda at Hellcat Subs will not honor the chargeback. The register POS is literally on top of the bacon slices. The cashier uses her iPhone and speaking on it while doing a transaction. Does not change gloves in between using the cash register and handling your sandwich. Another worker is seen scratching herself, adjusting her pants and then moving chips from the back of the restaurant to the front. Then A Loud sneeze is heard when she walks through the food prep/kitchen area. Hellcat Subs own this location. Will never set foot in this location or any other Jersey Mike's.
today is my birthday didn't get my points for it called first the lady said just come in so we can help you got there showed my app my id for her just to tell me nothing so i said what now nd she said if it doesn't show we can't do nothing waste of gas and bad service
They 2 gentlemen working tonight were very nice and professional. My father who gives people hard times about everything and anything sure did with them and they handled it very nicely..sorry about the old man but sure enjoyed your sandwiches and service! Keep up the good work guys