The only reason I am giving this location 3 stars is because the smoothies and bowls are good, but the customer service is terrible. Every time I've been in this location, the staff seem so stressed out doing their job. They complain about having to do their jobs and how busy they are...it is not welcoming environment and at this point I can live without their smoothies.
Crystal West
This place is terrible. If I could rate it with no stars, I would. I have never tried smoothie king before, so this being my first time will also be my last. I placed an order for delivery online at 7:30pm, I was told it would be delivered by 8:17pm. Then the time changed to 8:37pm and once again was changed to 8:45pm. Then at 8:38pm my order was canceled. No reason as to why whatsoever. I know they close at 9pm, but placing and order at 7:30pm should not have been an issue. Absolutely a terrible experience and will not ever order from nor visit this establishment.
Service: 1
Nick H.
Let's start by saying I like smoothie king and have reached their "champion" status as a rewards member. I order one thing always. A strawberry xtreme smoothie so I know what it tastes like. The first time I got it here it tasted like watery garbage. I chalked it up to a fluke. Now the second time I go in and get one it tastes again like watery junk. It has only strawberries and papaya juice so how they are screwing it up I don't know. I had her remake it for me and again it tasted like water with no flavor. I WILL NEVER BE BACK HERE TO THIS LOCATION AND SUGGEST OTHERS AVOID AS WELL. Read the other bad reviews. This is not a one off event. The girl making the smoothies could care less and had a bad attitude. AVOID LOCKPORT SMOOTHIE KING!!!
bob c
Need to get some new management or remove the stick that’s stuck up…Most staff is great but manager coulda been less hostile at 12 a smoothie should be happy to see us lol a bit condescending when explaining items and quick to speak but slow to listenGood thing they are mainly ice can save a fortune making them at homeAlyssa, I believe she said her name was
Magdis
Worsest and most expensive smoothie ever. They use frozen fruits with no taste. We throw away 3 smoothies.
Bamgio C.
Within one hour of finishing my smoothie I became extremely sick which lasted over 24 hours and had a fever - assuming food poisoning. While I don't like to leave negative reviews or assume things -I had also noticed employees not washing hands and going from register and their personal phones the few times I have been here directly to make the smoothies and no gloves . It wasn't until I saw the review mentioning this as well that I have to assume this could be what caused me to get sick .
Brooke K.
I am very disappointed and dissatisfied with my service at Smoothie King in Lockport. My sister and I went into get smoothie bowls around 11:40am this morning... There was one girl working with dark hair and glasses she took our order and we had at most three things changed on the bowls. I was expecting her to not mess anything up since it's her job and the computer prints out the recipes of how to make the bowls so things like this don't happen.... I work at a different smoothie king so I know how most things are ran at other stores. She was making the bowls and I asked her which was which because they weren't looking like what we ordered for $21.58 and to my surprise she didn't respond. My sister and I walked back to our car and she brought up that hers wasn't right...I wasn't just going to let that worker take advantage of us and our money just so I went in the store and she was still on speaker phone with whoever was more important than her job. So, I walked back in and I told her my issue and she told me to "look at the menu again" saying that was I was telling her wasn't right.. Mind you my Berry Gogi Getaway was somewhat correct, i said no gogi berries and asked her to sub the honey for peanut butter, i didn't get any coconut flakes on mine. My final result wasn't horrible but I didn't get any coconut flakes. My sisters PB Swizzle was incorrect, my sister asked to sub the blueberries for mangos but everything else was the same, there were no bananas and no peanut butter and there was honey instead. There was an extreme amount of blueberries on hers which was the ONE thing my sister distinctly didn't want. She had no work etiquette. She was on speaker phone the whole time and even when another customer came in, she mentioned it to me after I came into complain so, I wasn't the only one that noticed. I never saw her wash her hands before making our bowls let alone put on gloves and I know for a fact that is a guideline for every food business when dealing with food. Again, I am very disappointed and I hope some actions are taken regarding this. Thanks.
Tuiolelago Kuita
Tried to get in contact with the manager for a refund several times and they’re either “never there” or no one answers their phone.
Michael Travis
They have been doing a great job with my order every time
Chris Galvan
Guy working today as I type is non personable and I will not be back. A Hello and pleasant attitude go along way. My wife said thank you and he didn't respond and turned away. Ignorant.
The smoothies are great but one of the female staff members (the brunette that works monday mornings) has a bad attitude with people of color. She treats white people really good. I dont ever pull a race card but it was something I just noticed. I never said anything either. Its whatever.
Jyl G.
This is the second time I have been in the Lockport Store and the Employees have No Enthusiasm and are Somewhat Rude. The Smoothies are excellent. That is the only reason I gave Three Stars. Definitely need work on their Customer Service.
Duane Delano
good morning the lady this in Lockport Illinois was rude
Tricia
Love the pumpkin smoothie for fall?*Update the coffee smoothie ?❤️*
The only reason I am giving this location 3 stars is because the smoothies and bowls are good, but the customer service is terrible. Every time I've been in this location, the staff seem so stressed out doing their job. They complain about having to do their jobs and how busy they are...it is not welcoming environment and at this point I can live without their smoothies.
This place is terrible. If I could rate it with no stars, I would. I have never tried smoothie king before, so this being my first time will also be my last. I placed an order for delivery online at 7:30pm, I was told it would be delivered by 8:17pm. Then the time changed to 8:37pm and once again was changed to 8:45pm. Then at 8:38pm my order was canceled. No reason as to why whatsoever. I know they close at 9pm, but placing and order at 7:30pm should not have been an issue. Absolutely a terrible experience and will not ever order from nor visit this establishment.
Service: 1
Let's start by saying I like smoothie king and have reached their "champion" status as a rewards member. I order one thing always. A strawberry xtreme smoothie so I know what it tastes like. The first time I got it here it tasted like watery garbage. I chalked it up to a fluke. Now the second time I go in and get one it tastes again like watery junk. It has only strawberries and papaya juice so how they are screwing it up I don't know. I had her remake it for me and again it tasted like water with no flavor. I WILL NEVER BE BACK HERE TO THIS LOCATION AND SUGGEST OTHERS AVOID AS WELL. Read the other bad reviews. This is not a one off event. The girl making the smoothies could care less and had a bad attitude. AVOID LOCKPORT SMOOTHIE KING!!!
Need to get some new management or remove the stick that’s stuck up…Most staff is great but manager coulda been less hostile at 12 a smoothie should be happy to see us lol a bit condescending when explaining items and quick to speak but slow to listenGood thing they are mainly ice can save a fortune making them at homeAlyssa, I believe she said her name was
Worsest and most expensive smoothie ever. They use frozen fruits with no taste. We throw away 3 smoothies.
Within one hour of finishing my smoothie I became extremely sick which lasted over 24 hours and had a fever - assuming food poisoning. While I don't like to leave negative reviews or assume things -I had also noticed employees not washing hands and going from register and their personal phones the few times I have been here directly to make the smoothies and no gloves . It wasn't until I saw the review mentioning this as well that I have to assume this could be what caused me to get sick .
I am very disappointed and dissatisfied with my service at Smoothie King in Lockport. My sister and I went into get smoothie bowls around 11:40am this morning... There was one girl working with dark hair and glasses she took our order and we had at most three things changed on the bowls. I was expecting her to not mess anything up since it's her job and the computer prints out the recipes of how to make the bowls so things like this don't happen.... I work at a different smoothie king so I know how most things are ran at other stores. She was making the bowls and I asked her which was which because they weren't looking like what we ordered for $21.58 and to my surprise she didn't respond. My sister and I walked back to our car and she brought up that hers wasn't right...I wasn't just going to let that worker take advantage of us and our money just so I went in the store and she was still on speaker phone with whoever was more important than her job. So, I walked back in and I told her my issue and she told me to "look at the menu again" saying that was I was telling her wasn't right.. Mind you my Berry Gogi Getaway was somewhat correct, i said no gogi berries and asked her to sub the honey for peanut butter, i didn't get any coconut flakes on mine. My final result wasn't horrible but I didn't get any coconut flakes. My sisters PB Swizzle was incorrect, my sister asked to sub the blueberries for mangos but everything else was the same, there were no bananas and no peanut butter and there was honey instead. There was an extreme amount of blueberries on hers which was the ONE thing my sister distinctly didn't want. She had no work etiquette. She was on speaker phone the whole time and even when another customer came in, she mentioned it to me after I came into complain so, I wasn't the only one that noticed. I never saw her wash her hands before making our bowls let alone put on gloves and I know for a fact that is a guideline for every food business when dealing with food. Again, I am very disappointed and I hope some actions are taken regarding this. Thanks.
Tried to get in contact with the manager for a refund several times and they’re either “never there” or no one answers their phone.
They have been doing a great job with my order every time
Guy working today as I type is non personable and I will not be back. A Hello and pleasant attitude go along way. My wife said thank you and he didn't respond and turned away. Ignorant.
Restaurantji Recommends
The smoothies are great but one of the female staff members (the brunette that works monday mornings) has a bad attitude with people of color. She treats white people really good. I dont ever pull a race card but it was something I just noticed. I never said anything either. Its whatever.
This is the second time I have been in the Lockport Store and the Employees have No Enthusiasm and are Somewhat Rude. The Smoothies are excellent. That is the only reason I gave Three Stars. Definitely need work on their Customer Service.
good morning the lady this in Lockport Illinois was rude
Love the pumpkin smoothie for fall?*Update the coffee smoothie ?❤️*
Love Smoothie King! Try it!