Steak 'n Shake

2100 N Richmond Rd, McHenry
(815) 759-9885

Recent Reviews

George Castillo

Just don't like self serve kiosks, the two people there were working their butts off,but the lady cooking and doing counter helped me, for which I am thankful

Atmosphere: 4

Food: 5

Service: 5

Jeanette Mann

No more wait staff, order on a screen, ask if you want to leave a tip for ordering yourself. Then go up to get your food. Is this the norm now with this chain? Food wasn't worth it.

Atmosphere: 2

Food: 2

Service: 1

Ani OO

Good food and great milkshakes.

Atmosphere: 5

Food: 5

Service: 5

Lelah Wells

You order on kiosk and pick up at window and there is drive thru. Food is so deliciousVegetarian options: SaladDietary restrictions: You can choice what you want or opt out of any foodParking: Lots of handicapped and regular parkingKid-friendliness: Hot dogs, fries, onion rings, shakes, popWheelchair accessibility: Very easy to come in a wheel chair

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chili, Fries

A.

No improvement six years later they still have some very rude person working the drive-through who refuses to allow you to pick up your mobile order through the drive-through. She says you must come inside it. It doesn’t matter what reason you have for needing the drive-through and needing to use your app you must come inside and then they put it in a big plastic bag and glue it shut and don’t give you a straw. I’m so done with this place. Just down the road are Popeyes McDonald’s Starbucks, Wendy’s, and Burger King you can use your app and order through the drive-through at all of those. They have good people working up them and they don’t burn your food like this place. I suggest you Skip this place until they get their act together and fire that womanget it together and hire a good manager.6 years ago: Manager Dwayne is rude. Please bring back the previous manager. Waitstaff is friendly and attentive. Food quality depends on who is cooking so its hit or miss. Fish plate is very good. Prices are quite reasonable.

Atmosphere: 1

Food: 3

Service: 2

Staci Bourland

Food was good. We'd go here again if in the

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chili, Cheese Fries, Onion Rings with a Steak Burger, Original Double Steakburger with Cheese and Fries, Frisco Melt, Butter Single Steakburger

kyle wetzel

Place was dirty and run down. Only person there during lunch says something about it. Tasted like Wendy's kind of.

Atmosphere: 1

Food: 2

Service: 3

Recommended dishes: Original Double Steakburger with Cheese and Fries

Joann Ulloa

Another restaurant that feels like workers don't want to be there and they don't want to deal with the people. They get orders wrong and then they make you feel like you said it wrong. You know what you want you know how to order it, but when things go wrong they blame

Atmosphere: 3

Food: 3

Service: 1

John Brown

This used to be a great place to eat. The food is still good even though the menu changed. There is no service anymore. The amount of food like fries has decreased, but prices are still high. This location was extremely dirty. Inside, we had to wipe our table off, and the floors were very sticky by the pickup counter and soda machine.Update 12/19/24. Place has gone farther downhill. Still had no sweat tea, no seasoning packets. The place was very dirty and I felt like the. Ceiling tiles might start falling down from water damage. This location definitely needs to spend money fixing it up and bringing it back to

Atmosphere: 2

Food: 4

Service: 1

Edie Sehr

Really? The worst experience, if you can call it that, I've ever had..the burgers were cold...the service was aweful. And the place was a mess....will NEVER eat there again...quick, turn

Atmosphere: 1

Food: 1

Service: 1

Natasha McCoy

Way too expensive. $10 for a plain hot dog and a small cup of underwhelming chili. Also the restaurant is worn and could be cleaner.

Atmosphere: 3

Food: 3

Service: 3

Maranda R.

food is good and service is quick but my only concern is the restroom stall. the gap is way too big. thankfully i was alone but if the restroom was packed or someone was waiting they would of been able to see me using the restroom.

Scott Trosien

Disappointed in the runniness of the chili and that it doesn’t coke in an actual bowl anymore, just a paper cup. Boo.Burger was good. Kiosk ordering seems efficient. Does seem a bit weird to only see employees when they call out a number when the order is ready.

Atmosphere: 3

Food: 3

Service: 4

Dennis

Little dirty could a remodel and paint between 2pm&4 half price shakes happy hour week

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Original Double Steakburger with Cheese and Fries

Mark Bidlack

No more waitstaff, you order from a Kiosk which is fine!! Food tasted great,but had to wait a while because they were busy and only 3 employees working!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Triple Steakburger 3x Cheese Combo, Onion Rings with a Steak Burger

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