They were out of what we wanted, the workers were rude and the place was filthy. This Starbucks is not easy to access on foot.
Atmosphere: 2
Food: 4
Service: 2
Michael W. Ryan
As I stood and waiting too long for my drink this morning, I can see my drink ticket in the machine. I watched while the barista was casually mopping the floor. With no gloves on, they set the mop aside, pulled the drink ticket and started making my drink without washing their hands. Gross. Really!!? Aside, I then had to peel a sleeve out of the holder to complete the process on my $9 drink myself because I believe they don't do that anymore??Really disappointing, Starbucks!
Dawayne Morris
Floor were a little dirty, random people who come touching other people's cup to check names, but if not theirs... you're following behind someone else's dirty hands on YOUR cup... not hygienic to me!
Atmosphere: 3
Food: 4
Service: 4
Keri Coate
Ordered two drinks and a cookie at 5 PM on Saturday night. No cookies. I was told they only had cake pops and crossaints. If that was all, it would not have been a big deal. The tea was prepared right away. After 4 minutes of waiting I look over and see one guy on the drive through window making drinks. The manager and another worker are talking to each other behind the counter. In a pause in the conversation I ask the worker if my drink had been made yet. He looked at the screen, asked my name and said you will be next and then walks away. That worker and the manager begin talking again behind the counter. No other customers in the store are ordering. I ask the drive through worker if the two others are able to make drinks as well. He says yes. I said why aren’t they helping you or making the drink that I have now been waiting for? He says I don’t know; they are talking about the schedule. The manager then says goodbye to the workers and walks out. I asked if he is the manager and he says yes. I say I have an issue with you and the other worker having a conversation instead of making a drink that I have already paid for. He says well we had to discuss something before I left. I said you can’t talk and make the drink at the same time? He says he will refund my drink. I say that is not the point and no thank you. This was not only a horrible customer service experience but it was also an example of poor leadership at this store.
Atmosphere: 3
Food: 1
Service: 1
Sydney S.
I go to college a few minutes away from here so this was my first visit to this Starbucks location in Bloomington-Normal. I did an online order. It was fast and overall my drink was pretty good. The barista Aiden was the absolute BEST Starbucks worker I have ever encountered at any Starbucks I've ever been to. Aiden absolutely made my day and I will be coming back!!
Paul McGrew
Aways a line, but moves quickly. Good quality and selection of products.
Atmosphere: 5
Food: 5
Service: 5
Jack Kinsella
Simply Fantastic Service--the Starbucks Model Store! I travel from Chicago to Peoria and ALWAYS visit this OUTSTANDING location.
Tank (my bulldog) Loves coming here for Pupacinchos.
Atmosphere: 5
Food: 5
Service: 5
Kylie P.
Absolutely love this location! All the workers and manager are super nice. I come to this location a few times a week, including early in the morning before work. Like any Starbucks it does get busy depending what time in the morning, there can be a rush. Even so the workers are still so nice and so helpful, this is for sure my go to location!!!
Amy Zhang
Lucas is very professional and friendly. He got our orders quick and accurate in the drive through.
Raab & Main seems to be the best store in town that I have found. Almost as good as Mattis @ Springfield in Champaign ????
Atmosphere: 5
Food: 5
Service: 5
Kayle Saylor
No whipped cream of caramel drizzle and the cup is barely lined with caramel either. Definitely going with a different Starbucks in town next time!!
Food: 1
Service: 2
Gregory Shelton
This Starbucks is very busy at times. However, the quality of the items is always well prepared.The only thing is when ordering a drink and food, I wish they would hand all items together. One time, I ordered a coffee & breakfast sandwich, but only gave me the coffee first. I had to ask about the breakfast sandwich.Other than that, the store is spacious. I do recommend getting the app and ordering ahead if possible.I would still recommend you stop by this location.Parking: They have tons of parking. However, the location is in a strip mall plaza. Sometimes parking can be a bit tight.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Featured Decaf Roast Decaf Pike Place Roast
Raj P
I love the welcoming atmosphere at Starbucks, and their coffee is consistently delicious. The variety of drinks and cozy ambiance make it a great place to relax or work.
Atmosphere: 5
Food: 5
Service: 5
Jenica Skolek
This store is very dirty. They had 10 people working behind the counter, but there was trash everywhere, surfaces needed wiped down and when i advised the bathroom needed attention (tp on the floor and a spot where it looked like someone press on the floor) they stepped back to look and came back and said “it looks fine”..Also, I know space is limited but when you have stacks of boxes of inventory all over the seating area, it makes you feel like you’re in the supply closet.
They were out of what we wanted, the workers were rude and the place was filthy. This Starbucks is not easy to access on foot.
Atmosphere: 2
Food: 4
Service: 2
As I stood and waiting too long for my drink this morning, I can see my drink ticket in the machine. I watched while the barista was casually mopping the floor. With no gloves on, they set the mop aside, pulled the drink ticket and started making my drink without washing their hands. Gross. Really!!? Aside, I then had to peel a sleeve out of the holder to complete the process on my $9 drink myself because I believe they don't do that anymore??Really disappointing, Starbucks!
Floor were a little dirty, random people who come touching other people's cup to check names, but if not theirs... you're following behind someone else's dirty hands on YOUR cup... not hygienic to me!
Atmosphere: 3
Food: 4
Service: 4
Ordered two drinks and a cookie at 5 PM on Saturday night. No cookies. I was told they only had cake pops and crossaints. If that was all, it would not have been a big deal. The tea was prepared right away. After 4 minutes of waiting I look over and see one guy on the drive through window making drinks. The manager and another worker are talking to each other behind the counter. In a pause in the conversation I ask the worker if my drink had been made yet. He looked at the screen, asked my name and said you will be next and then walks away. That worker and the manager begin talking again behind the counter. No other customers in the store are ordering. I ask the drive through worker if the two others are able to make drinks as well. He says yes. I said why aren’t they helping you or making the drink that I have now been waiting for? He says I don’t know; they are talking about the schedule. The manager then says goodbye to the workers and walks out. I asked if he is the manager and he says yes. I say I have an issue with you and the other worker having a conversation instead of making a drink that I have already paid for. He says well we had to discuss something before I left. I said you can’t talk and make the drink at the same time? He says he will refund my drink. I say that is not the point and no thank you. This was not only a horrible customer service experience but it was also an example of poor leadership at this store.
Atmosphere: 3
Food: 1
Service: 1
I go to college a few minutes away from here so this was my first visit to this Starbucks location in Bloomington-Normal. I did an online order. It was fast and overall my drink was pretty good. The barista Aiden was the absolute BEST Starbucks worker I have ever encountered at any Starbucks I've ever been to. Aiden absolutely made my day and I will be coming back!!
Aways a line, but moves quickly. Good quality and selection of products.
Atmosphere: 5
Food: 5
Service: 5
Simply Fantastic Service--the Starbucks Model Store! I travel from Chicago to Peoria and ALWAYS visit this OUTSTANDING location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Breakfast Sandwich
Tank (my bulldog) Loves coming here for Pupacinchos.
Atmosphere: 5
Food: 5
Service: 5
Absolutely love this location! All the workers and manager are super nice. I come to this location a few times a week, including early in the morning before work. Like any Starbucks it does get busy depending what time in the morning, there can be a rush. Even so the workers are still so nice and so helpful, this is for sure my go to location!!!
Lucas is very professional and friendly. He got our orders quick and accurate in the drive through.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Raab & Main seems to be the best store in town that I have found. Almost as good as Mattis @ Springfield in Champaign ????
Atmosphere: 5
Food: 5
Service: 5
No whipped cream of caramel drizzle and the cup is barely lined with caramel either. Definitely going with a different Starbucks in town next time!!
Food: 1
Service: 2
This Starbucks is very busy at times. However, the quality of the items is always well prepared.The only thing is when ordering a drink and food, I wish they would hand all items together. One time, I ordered a coffee & breakfast sandwich, but only gave me the coffee first. I had to ask about the breakfast sandwich.Other than that, the store is spacious. I do recommend getting the app and ordering ahead if possible.I would still recommend you stop by this location.Parking: They have tons of parking. However, the location is in a strip mall plaza. Sometimes parking can be a bit tight.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Featured Decaf Roast Decaf Pike Place Roast
I love the welcoming atmosphere at Starbucks, and their coffee is consistently delicious. The variety of drinks and cozy ambiance make it a great place to relax or work.
Atmosphere: 5
Food: 5
Service: 5
This store is very dirty. They had 10 people working behind the counter, but there was trash everywhere, surfaces needed wiped down and when i advised the bathroom needed attention (tp on the floor and a spot where it looked like someone press on the floor) they stepped back to look and came back and said “it looks fine”..Also, I know space is limited but when you have stacks of boxes of inventory all over the seating area, it makes you feel like you’re in the supply closet.
Atmosphere: 1
Food: 4
Service: 2