This place is a dump. The hotel lobby has been updated but everything else is a dump! Website shows pool and upon arrival was told it was permanently closed since COVID. Rooms below the 11th floor are NOT updated....we are talking since the 1960's. I'm a Bonvoy member and have been for a long time....this is the worst yet.
robertdA9158TS
Where to begin? 1) black mold on ceiling of tub. 2) tub did not drain 3) tub faucet dripped 4) exterior door lock did not work our second day 5) assigned initially to a room across from elevator 6) awakened by Fire alarm at 12:15 on 3rd night - told by Staff it happens every two weeks! No apologies 7) Not told at check in that you have to ASK for housekeeping ANY day you want it . We have been staying here and referring friends and family here since 1976. Location is great and bed extremely comfortable but ….
James Waikasas
First time there and it was decent.
Atmosphere: 4
Food: 4
Service: 4
Wayne Gilchrist
Update your website. It's only the bar that is open.
souptravelersss
Mackenzie did an excellent job checking me in. She set the tone for my stay to be very pleasant. She followed a script that let me know that she knows how to make a Titanium Member happy. I called later to ask if the M-Club was open for water and drinks and I was told no by the other lady working the front desk. When I returned to the hotel, Mackenzie told me that the M-Club was open for water and drinks. She did an excellent job!
B3421MDchrisr
I don’t think the hotel lives up to its image of being a stand-out hotel. For example: the wifi is terrible and keeps falling out, the M Club Lounge door has a sign saying “if your key card doesn’t work, keep trying”. I kept on trying and it didn’t work … how long do you keep wasting your time doing so? They might as well have put a sign up saying “we don’t care enough to get this fixed”. The rooms are fine but don’t expect the nicer touches you get in other Marriotts (eg no tumbler in the bathroom, which is small; no separate bin for recycling). You can’t walk down the stairs all the way to the ground floor without setting off an alarm, so you have to take the lift for the last level. The fridge, I suspect, has also been the subject of complaints as it has a sign on it saying “Temporary Cold Storage, Not Recommended for perishable items”. What am I going to put in it, my socks? Car park was large and fine. Breakfast was the usual fare and was served by pleasant staff. End room was quiet, although those who get disturbed will want to be away from the lift. It just feels like a place that needs a bit of money spent behind the facade, and a bit of an attitude change instilled from management.
I wouldn’t recommend anyone stay here, ever. I do 150 nights a year at Marriott properties and this place is old, outdated, disgustingly filthy rooms. Carpets/chairs/sofas in rooms must be 10+ years old. They renovated the lobby to fool you, but the rooms are probably 20 years old. This place should be condemned.
Google user
Was here for several hours for a conference. The food was very tasty and accommodations were comfortable.
Christine Bartelt
Was here for several hours for a conference. The food was very tasty and accommodations were comfortable.
tiko luster
This place is not opened 24hr, the hotel is not the restaurant. Call ahead
Flasheroo
We made a reservation in November for a June stay with credit card on file. Three months later in February I received an email stating that my reservation had been cancelled. No explanation. I spoke to hotel, supervisor, etc. They were unwilling to reinstate my reservation at the price I had reserved. Now I have no hotel reservation and prices have since doubled. Very unprofessional.
Excellent viw , perfect room
Atmosphere: 5
Food: 5
Service: 5
Restaurant is permanently closed.
This place is a dump. The hotel lobby has been updated but everything else is a dump! Website shows pool and upon arrival was told it was permanently closed since COVID. Rooms below the 11th floor are NOT updated....we are talking since the 1960's. I'm a Bonvoy member and have been for a long time....this is the worst yet.
Where to begin? 1) black mold on ceiling of tub. 2) tub did not drain 3) tub faucet dripped 4) exterior door lock did not work our second day 5) assigned initially to a room across from elevator 6) awakened by Fire alarm at 12:15 on 3rd night - told by Staff it happens every two weeks! No apologies 7) Not told at check in that you have to ASK for housekeeping ANY day you want it . We have been staying here and referring friends and family here since 1976. Location is great and bed extremely comfortable but ….
First time there and it was decent.
Atmosphere: 4
Food: 4
Service: 4
Update your website. It's only the bar that is open.
Mackenzie did an excellent job checking me in. She set the tone for my stay to be very pleasant. She followed a script that let me know that she knows how to make a Titanium Member happy. I called later to ask if the M-Club was open for water and drinks and I was told no by the other lady working the front desk. When I returned to the hotel, Mackenzie told me that the M-Club was open for water and drinks. She did an excellent job!
I don’t think the hotel lives up to its image of being a stand-out hotel. For example: the wifi is terrible and keeps falling out, the M Club Lounge door has a sign saying “if your key card doesn’t work, keep trying”. I kept on trying and it didn’t work … how long do you keep wasting your time doing so? They might as well have put a sign up saying “we don’t care enough to get this fixed”. The rooms are fine but don’t expect the nicer touches you get in other Marriotts (eg no tumbler in the bathroom, which is small; no separate bin for recycling). You can’t walk down the stairs all the way to the ground floor without setting off an alarm, so you have to take the lift for the last level. The fridge, I suspect, has also been the subject of complaints as it has a sign on it saying “Temporary Cold Storage, Not Recommended for perishable items”. What am I going to put in it, my socks? Car park was large and fine. Breakfast was the usual fare and was served by pleasant staff. End room was quiet, although those who get disturbed will want to be away from the lift. It just feels like a place that needs a bit of money spent behind the facade, and a bit of an attitude change instilled from management.
Great place for beautiful memories
Great food and great service.
Restaurantji Recommends
I wouldn’t recommend anyone stay here, ever. I do 150 nights a year at Marriott properties and this place is old, outdated, disgustingly filthy rooms. Carpets/chairs/sofas in rooms must be 10+ years old. They renovated the lobby to fool you, but the rooms are probably 20 years old. This place should be condemned.
Was here for several hours for a conference. The food was very tasty and accommodations were comfortable.
Was here for several hours for a conference. The food was very tasty and accommodations were comfortable.
This place is not opened 24hr, the hotel is not the restaurant. Call ahead
We made a reservation in November for a June stay with credit card on file. Three months later in February I received an email stating that my reservation had been cancelled. No explanation. I spoke to hotel, supervisor, etc. They were unwilling to reinstate my reservation at the price I had reserved. Now I have no hotel reservation and prices have since doubled. Very unprofessional.