Terrible workers, stood at the register and was talking to 2 of her friends at the register while there was a long line behind. If the owner is reading this, it was at 5:40 PM on February 18th, 2024.
Atmosphere: 1
Food: 1
Service: 1
Lynnette Niemann
I placed an order for pickup while in line and waited longer than if I would have just stayed in line. Then my order was done, and I was standing in the correct area for pickup. The lady cutting dough completely ignored me! Then, when I asked if it was my order, she gave it to me without my drink. Then they wanted my food back to see the receipt like I was trying to get a free drink. Will not go back to this one. There are 2 in that mall, and even though the other one sucked it was better than this one.
Atmosphere: 2
Food: 4
Service: 1
Laney Lo
the food was ok but our pretzels were a bit undercooked. I asked for a frosted dragonfruit smoothie and the man for cashiering only got me a regular one. he was also very rude and yelled at us and other customers
Laney L.
the food was ok but our pretzels were a bit undercooked. I asked for a frosted dragonfruit smoothie and the man for cashiering only got me a regular one. he was also very rude and yelled at us and other customers
Perla Sanchez
They forget to add a Winnier to my mini dogss
Lourdes Marie
the short girl w the nose piercing working the register was rude, she had a stank attitude
adrian russell
After not having an Auntie Anne's pretzel in years, Woodfield Mall's locations (two, at least!) have shown me how good they can be.I always look forward to getting a pretzel whenever I visit Woodfield, as they're always hot and fresh; even though the associates contend with huge crowds, they always seem to process everyone quickly and efficiently. Definitely the best location I have visited.
Jay Ann Ortiz
Pretzel was good. Employees were very rude and not welcoming
Jay Ann Chan
Pretzel was good. Employees were very rude and not welcoming
Dominique Saffore
Made a purchase here, used their app; yet my points from the purchase weren’t loaded. Didn’t receive a receipt to manually add them myself. I do have my bank transaction code tho??♀️I want my points?
This is for location , lower level. The girls were friendly, I got the pretzel dog, it came out in 10 min and was delish!!
Sarah F
This is my favorite place to stop for a snack while I'm shopping at Woodfield. I've been coming here for pretzels for years, and now even my kids get excited to stop for a pretzel when we go to the mall. Their regular pretzels with the cheese dip are SO good, and the cinnamon sugar pretzels are delicious as well! (I love to get strawberry cream cheese to dip them in.) I do wish they were less greasy, but they're still absolutely delicious and a great treat once in a while!
ET Z
I will only go back for the pretzel but never for drinks. As you can see in the receipt, I feel that this is overcharging for a regular sized water bottle. The staff was rude as well.
Edinson C.
Omg! The flavor is just great!!! If you never try them you will have to!!! Excellent and delicious desert. The owner herself gave me one!
Gabriel galindo
I ordered for a Pepperoni Pretzel, waited 15 minutes for it, only for it to come out burned out. Do they expect people to eat pretzels char black?
Terrible workers, stood at the register and was talking to 2 of her friends at the register while there was a long line behind. If the owner is reading this, it was at 5:40 PM on February 18th, 2024.
Atmosphere: 1
Food: 1
Service: 1
I placed an order for pickup while in line and waited longer than if I would have just stayed in line. Then my order was done, and I was standing in the correct area for pickup. The lady cutting dough completely ignored me! Then, when I asked if it was my order, she gave it to me without my drink. Then they wanted my food back to see the receipt like I was trying to get a free drink. Will not go back to this one. There are 2 in that mall, and even though the other one sucked it was better than this one.
Atmosphere: 2
Food: 4
Service: 1
the food was ok but our pretzels were a bit undercooked. I asked for a frosted dragonfruit smoothie and the man for cashiering only got me a regular one. he was also very rude and yelled at us and other customers
the food was ok but our pretzels were a bit undercooked. I asked for a frosted dragonfruit smoothie and the man for cashiering only got me a regular one. he was also very rude and yelled at us and other customers
They forget to add a Winnier to my mini dogss
the short girl w the nose piercing working the register was rude, she had a stank attitude
After not having an Auntie Anne's pretzel in years, Woodfield Mall's locations (two, at least!) have shown me how good they can be.I always look forward to getting a pretzel whenever I visit Woodfield, as they're always hot and fresh; even though the associates contend with huge crowds, they always seem to process everyone quickly and efficiently. Definitely the best location I have visited.
Pretzel was good. Employees were very rude and not welcoming
Pretzel was good. Employees were very rude and not welcoming
Made a purchase here, used their app; yet my points from the purchase weren’t loaded. Didn’t receive a receipt to manually add them myself. I do have my bank transaction code tho??♀️I want my points?
Restaurantji Recommends
This is for location , lower level. The girls were friendly, I got the pretzel dog, it came out in 10 min and was delish!!
This is my favorite place to stop for a snack while I'm shopping at Woodfield. I've been coming here for pretzels for years, and now even my kids get excited to stop for a pretzel when we go to the mall. Their regular pretzels with the cheese dip are SO good, and the cinnamon sugar pretzels are delicious as well! (I love to get strawberry cream cheese to dip them in.) I do wish they were less greasy, but they're still absolutely delicious and a great treat once in a while!
I will only go back for the pretzel but never for drinks. As you can see in the receipt, I feel that this is overcharging for a regular sized water bottle. The staff was rude as well.
Omg! The flavor is just great!!! If you never try them you will have to!!! Excellent and delicious desert. The owner herself gave me one!
I ordered for a Pepperoni Pretzel, waited 15 minutes for it, only for it to come out burned out. Do they expect people to eat pretzels char black?