I just moved here a week ago and I'm from the Chicago area where we have portillo's. I had a craving for mostaccioli which I always get. When I went in there they informed me that they don't see that due to there not being a barnelli's which is a little disappointing but I understand. The staff were okay however we waiting around 15 minutes for our food and by the time we got it our milkshakes were sitting there melting. I noticed they changed their straws too so it was hard to mix, again that's not too big of a deal just an observation. The large fry I got was such a rip off, they changed the box it comes in so you get even less fries and the drink machine was horrible. We also asked the lady for a Dr Pepper before we ordered the drink and she gave us the cup without telling us that they didn't sell Dr Pepper. Not to mention our bill was over $30 and we did not order that much food. Way to expensive and the food was so different. VERY DISAPPOINTED!!
Roger Sno
Good beef sandwiches. Onion rings were pretty good too. I like the interior it's got a truck in the ceiling so that sets them apart from a Burger King or McDonald's. Prices are kinda high tho. Just be prepared to spend real restaurant money on fast food. But everything is expensive these days.Parking: Ridiculously Massive parking lot for this type of business. Parking is free in the suburbs just thought it would be funny to point out they have a massive parking lot.
Joseph L.
I ordered from the Portillo's Favorite Five combo menu at the Springfield Illinois Portillo's, which clearly states "with small fries and drink" on it. The price of the combo & add ons are on it too. I ordered a #5 with peppers & made it large. When I paid for my order, the manager rung up the combo plus charged full price for the fries & large drink, which were included with the comb. I was unaware until I looked at the receipt while I walked to the pickup line. I immediately went back to the order line and informed the cashier/manager that the charges were incorrect. He told me that the meals are keyed in "a la carte" like the Chicago based company does because that's how they do it. I told him if that was the case, he needed to cover or cross out the prices on the menu board because it's deceiving & is false advertising. Even if paiding for everything individually, it still wouldn't cost $19 with adding peppers and making it large. After looking closer at the receipt, I discovered that I was charged for the higher priced #1 combo but received the #5 combo ordered. That's baffling. I'm in shock that one of my favorite places to eat ripped me off, deceived me and lied to me. I'm also wondering, how many other customers have been overcharged/ripped off besides me at this restaurant. Being a reasonable person, I called, filled out the survey on the receipt and filled out the online form that is on the Portillo's website and left my information at each of these to be contacted to discuss this situation but it's been a week now and no response. I guess no one is interested in the illegal bad practices that this manager and/or site is doing to the public. My advise is to avoid the Springfield Illinois restaurant unless you want to be robbed blind of your hard earned money. Especially with today's economics, every penny counts.
Jes G.
Growing up outside of Chicago, I am a huge Portillo's fan. I am so excited that they're expanding their locations around the US so that maybe they'll eventually come further south to where I currently am. However, I was traveling for the holidays and stopped at this location. The first time I stopped here was over the summer, and the second time was near Thanksgiving. Over the summer, I went through the drive thru. It was expedient, and my extensive order was correct. For Thanksgiving, we took the family and ate inside. This took way longer (even though there were barely any other guests), and the order came out just meh. The other main issue that I have with this location is that the menu is so limited compared to up north, that I felt like I only had a third of the selection. Overall, it's a pretty solid experience, and they're trying to find their footing. However, I wish there was more there, both in the inside service as well as in the menu.
Jared E.
Drive thru is super slow. It's also annoying that they have people standing outside of the drive through to take your order... kind of seems pointless... like if they were inside working maybe the food wouldn't take so long? Their soda machine was broken so the only drink options they had were shakes. Then they up-charged for the shake I didn't want in the first place so I ended up paying $22 for a single fast food meal. Literally could have gone to a sit down steakhouse and paid less for the same thing. Seems kind of stupid that I have to pay extra when their machine breaks. I came when they first opened and it sucked so I was hoping it had gotten better by now but it hasn't. Probably won't give them another chance. Too many other places with better food and better service for cheaper. It's also in a really irritating location because it's drive through exit is right next to a busy intersection so you can end up waiting a long time to pull out of the parking lot. Food was decent, but definitely not worth the price.
Chris Hammiel
GREAT place! Service was VERY fast and the staff was VERY friendly. I ordered the Italian Beef sandwich and it was perfect. I enjoyed the variety on the menu. Oh, and the deserts were off the chart. Overall great experience and if I’m back in this area I will definitely stop off for more Portillo’s.Last touch of class, I was here with some Active Duty Air Force friends. They gave us all a Veterans Day pin. Thank you!!!
L2081KTwilliams
I moved away from Illinois so when I returned for weekend I was thrilled there was a portillos . The is always great. If I could eat the whole menu but settled for the beef combo ,soup and the strawberry shortcake.
cole bishop
All all the signs very neat place lots to look at had a wonderful meal with family booth ate a little narrow had a hard time sitting all together with leg room food was good took a little bit to get food the atmosphere is like when my grandmother was a teen she said I didn't get a milkshake she said they ar
Roger H.
Felt like I was back in Chicago! It was great to have a wonderful Italian beef again. My son came all the way from Germany for this and we came from Dallas!
Darrin Williams
Took stop in Springfield for lunch while on way to Chicago. Perfect choice. I order #2 plus polish. My wife and Daughter got polish as well. While eating we enjoy watching Sunday service Virtually. Talk about A Win Win!
I noticed that all the negative reviews has to do with the drive-thru part(?) I haven't been to the drive-thru, but I came to this location, twice, on our way to Chicago-- food and experience were okay (dining in)! We usually go on Sundays around lunch time and there never was a line and the wait for our food was brief. Love their roast beef. Hotdogs and other items were okay! I just couldn't give them the last 2 stars because the fish sandwich, my mom ordered, was undercooked and cold. I feel that's a significant "no no". Other than that, it's alright-- just avoid drive-thru's! Convenient parking!
Honest Reviews
Beautiful atmosphere . The lemon cake is so moist and flavorful. There are tons of things to look at and the staff is friendly and really personable. The food is made to order and fresh . The environment is super clean . The cakes are fresh and made in house. Also a lovely place to work . They offer employee meals up $10 each time you work with an option for daily pay . plenty of staff and crew on hand so you are never overwhelmed while working . You are treated like a family member here. Its a good place to eat and work at .
Olivia P.
Not great. Too much hype. Lines are ridiculous and food is mediocre. I think it's just a trend.
Jim Self
We had a long wait and still got a cold cheeseburger, not good
Jim S.
I don't like leaving negative reviews but I hope the management will see it and take measures to improve. We've only been here a few times and it seems to be getting worse, almost no one in the drive through line but it took quite a while to get our food and when I got my burger it was cold and overcooked (dry). The manager threw in 2 pieces of chocolate cake without asking if we wanted it to help make up for the long wait. I know the restaurant business is tough right now but I won't keep going back when the food is cold when it's served, definitely didn't meet health department standards for safe food temps..
I just moved here a week ago and I'm from the Chicago area where we have portillo's. I had a craving for mostaccioli which I always get. When I went in there they informed me that they don't see that due to there not being a barnelli's which is a little disappointing but I understand. The staff were okay however we waiting around 15 minutes for our food and by the time we got it our milkshakes were sitting there melting. I noticed they changed their straws too so it was hard to mix, again that's not too big of a deal just an observation. The large fry I got was such a rip off, they changed the box it comes in so you get even less fries and the drink machine was horrible. We also asked the lady for a Dr Pepper before we ordered the drink and she gave us the cup without telling us that they didn't sell Dr Pepper. Not to mention our bill was over $30 and we did not order that much food. Way to expensive and the food was so different. VERY DISAPPOINTED!!
Good beef sandwiches. Onion rings were pretty good too. I like the interior it's got a truck in the ceiling so that sets them apart from a Burger King or McDonald's. Prices are kinda high tho. Just be prepared to spend real restaurant money on fast food. But everything is expensive these days.Parking: Ridiculously Massive parking lot for this type of business. Parking is free in the suburbs just thought it would be funny to point out they have a massive parking lot.
I ordered from the Portillo's Favorite Five combo menu at the Springfield Illinois Portillo's, which clearly states "with small fries and drink" on it. The price of the combo & add ons are on it too. I ordered a #5 with peppers & made it large. When I paid for my order, the manager rung up the combo plus charged full price for the fries & large drink, which were included with the comb. I was unaware until I looked at the receipt while I walked to the pickup line. I immediately went back to the order line and informed the cashier/manager that the charges were incorrect. He told me that the meals are keyed in "a la carte" like the Chicago based company does because that's how they do it. I told him if that was the case, he needed to cover or cross out the prices on the menu board because it's deceiving & is false advertising. Even if paiding for everything individually, it still wouldn't cost $19 with adding peppers and making it large. After looking closer at the receipt, I discovered that I was charged for the higher priced #1 combo but received the #5 combo ordered. That's baffling. I'm in shock that one of my favorite places to eat ripped me off, deceived me and lied to me. I'm also wondering, how many other customers have been overcharged/ripped off besides me at this restaurant. Being a reasonable person, I called, filled out the survey on the receipt and filled out the online form that is on the Portillo's website and left my information at each of these to be contacted to discuss this situation but it's been a week now and no response. I guess no one is interested in the illegal bad practices that this manager and/or site is doing to the public. My advise is to avoid the Springfield Illinois restaurant unless you want to be robbed blind of your hard earned money. Especially with today's economics, every penny counts.
Growing up outside of Chicago, I am a huge Portillo's fan. I am so excited that they're expanding their locations around the US so that maybe they'll eventually come further south to where I currently am. However, I was traveling for the holidays and stopped at this location. The first time I stopped here was over the summer, and the second time was near Thanksgiving. Over the summer, I went through the drive thru. It was expedient, and my extensive order was correct. For Thanksgiving, we took the family and ate inside. This took way longer (even though there were barely any other guests), and the order came out just meh. The other main issue that I have with this location is that the menu is so limited compared to up north, that I felt like I only had a third of the selection. Overall, it's a pretty solid experience, and they're trying to find their footing. However, I wish there was more there, both in the inside service as well as in the menu.
Drive thru is super slow. It's also annoying that they have people standing outside of the drive through to take your order... kind of seems pointless... like if they were inside working maybe the food wouldn't take so long? Their soda machine was broken so the only drink options they had were shakes. Then they up-charged for the shake I didn't want in the first place so I ended up paying $22 for a single fast food meal. Literally could have gone to a sit down steakhouse and paid less for the same thing. Seems kind of stupid that I have to pay extra when their machine breaks. I came when they first opened and it sucked so I was hoping it had gotten better by now but it hasn't. Probably won't give them another chance. Too many other places with better food and better service for cheaper. It's also in a really irritating location because it's drive through exit is right next to a busy intersection so you can end up waiting a long time to pull out of the parking lot. Food was decent, but definitely not worth the price.
GREAT place! Service was VERY fast and the staff was VERY friendly. I ordered the Italian Beef sandwich and it was perfect. I enjoyed the variety on the menu. Oh, and the deserts were off the chart. Overall great experience and if I’m back in this area I will definitely stop off for more Portillo’s.Last touch of class, I was here with some Active Duty Air Force friends. They gave us all a Veterans Day pin. Thank you!!!
I moved away from Illinois so when I returned for weekend I was thrilled there was a portillos . The is always great. If I could eat the whole menu but settled for the beef combo ,soup and the strawberry shortcake.
All all the signs very neat place lots to look at had a wonderful meal with family booth ate a little narrow had a hard time sitting all together with leg room food was good took a little bit to get food the atmosphere is like when my grandmother was a teen she said I didn't get a milkshake she said they ar
Felt like I was back in Chicago! It was great to have a wonderful Italian beef again. My son came all the way from Germany for this and we came from Dallas!
Took stop in Springfield for lunch while on way to Chicago. Perfect choice. I order #2 plus polish. My wife and Daughter got polish as well. While eating we enjoy watching Sunday service Virtually. Talk about A Win Win!
Restaurantji Recommends
I noticed that all the negative reviews has to do with the drive-thru part(?) I haven't been to the drive-thru, but I came to this location, twice, on our way to Chicago-- food and experience were okay (dining in)! We usually go on Sundays around lunch time and there never was a line and the wait for our food was brief. Love their roast beef. Hotdogs and other items were okay! I just couldn't give them the last 2 stars because the fish sandwich, my mom ordered, was undercooked and cold. I feel that's a significant "no no". Other than that, it's alright-- just avoid drive-thru's! Convenient parking!
Beautiful atmosphere . The lemon cake is so moist and flavorful. There are tons of things to look at and the staff is friendly and really personable. The food is made to order and fresh . The environment is super clean . The cakes are fresh and made in house. Also a lovely place to work . They offer employee meals up $10 each time you work with an option for daily pay . plenty of staff and crew on hand so you are never overwhelmed while working . You are treated like a family member here. Its a good place to eat and work at .
Not great. Too much hype. Lines are ridiculous and food is mediocre. I think it's just a trend.
We had a long wait and still got a cold cheeseburger, not good
I don't like leaving negative reviews but I hope the management will see it and take measures to improve. We've only been here a few times and it seems to be getting worse, almost no one in the drive through line but it took quite a while to get our food and when I got my burger it was cold and overcooked (dry). The manager threw in 2 pieces of chocolate cake without asking if we wanted it to help make up for the long wait. I know the restaurant business is tough right now but I won't keep going back when the food is cold when it's served, definitely didn't meet health department standards for safe food temps..