I order a drink this morning at 9:50 and went to work after and I went to take a drink of it and there was a bug in it I called the store the lady said come in after work so I go there and the guy was very rude and said to come back tom that his manager wasn’t there and shut the window on me I told him the lady said to come after work
Atmosphere: 1
Food: 1
Service: 1
Chloe Cirar
If your app lets me order at 4:30am, someone needs to be there to make it at 4:30am. Thanks for nothing
Kathy Newhalfen
I went through the Drive Thru and was the only car. There weren't any vehicles in the parking lot either. Service was EXTREMELY SLOW.
Atmosphere: 2
Food: 5
Service: 1
Michael Partlo
We were ignored for 15 mins then could not understand what he was saying poor English-
Atmosphere: 3
Food: 1
Service: 2
Carrie S
Donuts are good !
Food: 3
Robert Drew
Great place for box o joe.
Atmosphere: 5
Food: 5
Service: 5
i love cows
there coffees are usually okay but the customer service is awful, they are extremely rude and can’t handle when they make something wrong and get confronted. especially the manager.
Atmosphere: 1
Food: 1
Service: 1
Dr. Zoidberg
It's somehow worse than McDonald'
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Ally Cable
Horrible service. I ordered 4 drinks and the guy at the window was rude. Went back in because he gave me one of the drinks in a small when I had paid for a medium. I also wanted to get one of the drinks hot instead of iced. I told the girl in there and she replied with “uh” and turned around and grabbed the rude guy. He told me you ordered all iced drinks. I said ya my mistake I meant for this to be hot. Still charged me and was rude and didn’t care. So I spent over $30 on 4 drinks. Completely ridiculous. If you hate your job go work somewhere else.
Service: 1
Mark Tucker
I moved to Streator back in December and I am a HUGE fan of Dunkin. I think they have the best coffee for fast food around. There is a male worker with glasses-Indian (using for description I love all races) who is probably the nastiest acting fast food employee I’ve ever ran into. I stopped going because of him. He throws my drinks and ALWAYS has a terrible attitude. I don’t know if he is the owner but they need to evaluate him. Today I went through because I wanted something fast. Didn’t have decafe iced coffee. While I was ordering tea he cut me off and I ordered that new chicken pepper wrap. Not only did he throw my sandwich but it wasn’t even ROOM TEMP YALL. I had to come home and warm it up. He needs to be fired because it’s ridiculous. I get not wanting to work with the public but don’t make everyone else especially your customers suffer because of your nasty attitude.
Very rude service every time I come and get my coffee it’s attitude. They always have half their stock missing and no motivation at all for service
Katie Jean
I went here for a week while I was out of town for work. The guy at the counter (I'm assuming an owner) had my order memorized by day 2 which I really appreciated. He always gave me the correct order. I went to the Dunkin in Pontiac, IL today and they didn't get my order right and the avocado toast with bacon had stuff on it I asked to have removed and the baristas just told me to "pick it off" without apologizing for giving me the wrong order. The bacon on it was just burnt bacon bits instead of strips. That'S why I want to give the Streator Dunkin a shot out. They were much much better there.
Jennifer Green
I luv dunkin but the customer service is horrible the cashier when I went through the drive through was a as hole no one should be treated the way he treated me I will never go back to streator dunkin again .
Priyali Patel
Never make order correct. There’s always missing or wrong item send when order for delivery. Plus there’s no way to contact the store since there number on website is incorrect. I will never order again from here.
Dustin Strothman
I’ve been stopping here in the morning every day for years, when I pull up to the drive through I almost don’t even have to tell them my order, not once have I had a bad experience here in the 2 years I’ve lived in this town, my card was declined today and before I could whip up enough cash I was told to leave and not to worry about it, and to pay for them later, I’ve seen some spills while sitting in the drive through, and it is cleaned up in less then a minute, and there are so much more good things to say but I’llKeep this short, a lot of these negative reviews don’t add up to me, 10/10 would recommend to anyone
I order a drink this morning at 9:50 and went to work after and I went to take a drink of it and there was a bug in it I called the store the lady said come in after work so I go there and the guy was very rude and said to come back tom that his manager wasn’t there and shut the window on me I told him the lady said to come after work
Atmosphere: 1
Food: 1
Service: 1
If your app lets me order at 4:30am, someone needs to be there to make it at 4:30am. Thanks for nothing
I went through the Drive Thru and was the only car. There weren't any vehicles in the parking lot either. Service was EXTREMELY SLOW.
Atmosphere: 2
Food: 5
Service: 1
We were ignored for 15 mins then could not understand what he was saying poor English-
Atmosphere: 3
Food: 1
Service: 2
Donuts are good !
Food: 3
Great place for box o joe.
Atmosphere: 5
Food: 5
Service: 5
there coffees are usually okay but the customer service is awful, they are extremely rude and can’t handle when they make something wrong and get confronted. especially the manager.
Atmosphere: 1
Food: 1
Service: 1
It's somehow worse than McDonald'
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Horrible service. I ordered 4 drinks and the guy at the window was rude. Went back in because he gave me one of the drinks in a small when I had paid for a medium. I also wanted to get one of the drinks hot instead of iced. I told the girl in there and she replied with “uh” and turned around and grabbed the rude guy. He told me you ordered all iced drinks. I said ya my mistake I meant for this to be hot. Still charged me and was rude and didn’t care. So I spent over $30 on 4 drinks. Completely ridiculous. If you hate your job go work somewhere else.
Service: 1
I moved to Streator back in December and I am a HUGE fan of Dunkin. I think they have the best coffee for fast food around. There is a male worker with glasses-Indian (using for description I love all races) who is probably the nastiest acting fast food employee I’ve ever ran into. I stopped going because of him. He throws my drinks and ALWAYS has a terrible attitude. I don’t know if he is the owner but they need to evaluate him. Today I went through because I wanted something fast. Didn’t have decafe iced coffee. While I was ordering tea he cut me off and I ordered that new chicken pepper wrap. Not only did he throw my sandwich but it wasn’t even ROOM TEMP YALL. I had to come home and warm it up. He needs to be fired because it’s ridiculous. I get not wanting to work with the public but don’t make everyone else especially your customers suffer because of your nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very rude service every time I come and get my coffee it’s attitude. They always have half their stock missing and no motivation at all for service
I went here for a week while I was out of town for work. The guy at the counter (I'm assuming an owner) had my order memorized by day 2 which I really appreciated. He always gave me the correct order. I went to the Dunkin in Pontiac, IL today and they didn't get my order right and the avocado toast with bacon had stuff on it I asked to have removed and the baristas just told me to "pick it off" without apologizing for giving me the wrong order. The bacon on it was just burnt bacon bits instead of strips. That'S why I want to give the Streator Dunkin a shot out. They were much much better there.
I luv dunkin but the customer service is horrible the cashier when I went through the drive through was a as hole no one should be treated the way he treated me I will never go back to streator dunkin again .
Never make order correct. There’s always missing or wrong item send when order for delivery. Plus there’s no way to contact the store since there number on website is incorrect. I will never order again from here.
I’ve been stopping here in the morning every day for years, when I pull up to the drive through I almost don’t even have to tell them my order, not once have I had a bad experience here in the 2 years I’ve lived in this town, my card was declined today and before I could whip up enough cash I was told to leave and not to worry about it, and to pay for them later, I’ve seen some spills while sitting in the drive through, and it is cleaned up in less then a minute, and there are so much more good things to say but I’llKeep this short, a lot of these negative reviews don’t add up to me, 10/10 would recommend to anyone