Solid Wendy's, never an issue in the drive thru at lunch time. 4 stars just because its a Wendy's.
Atmosphere: 4
Food: 4
Service: 4
Derrick Robinson
Placed a pickup order, and did a drive-thru pickup. The drive-thru line was moving along just fine all things considered. Slight accuracy issue with the pickup order.. received bacon on 2 of my sandwiches when I didn't ask for it, but who complains about free bacon? One of the sandwiches was made incorrectly toppings wise, but again free bacon. One of the juice boxes was missing from the order but that's not the end of the world. I wish the fries were cooked a little longer and filled a little more, but again not the end of the world. There are definitely other Wendy's in the area that has better execution, but this one is not the worst.
Atmosphere: 4
Food: 3
Service: 4
Eazy DoesIT (Eazy)
The staff and manager there, Ricky, make sure that everything is perfect. We just an extra distance just because we know it’s worth it ?
Atmosphere: 5
Food: 5
Service: 5
Alan Libby
Very efficient and
Atmosphere: 5
Food: 5
Service: 5
Gi Gi Cheesecake
Love me some Wendy’s got the best chicken nuggets out of all the restaurants. And that number 5 chicken wrap so good with the extra ranch love it, it’s just the customer service these days sucks !!!
Atmosphere: 2
Food: 4
Service: 2
Ronald Ronning
The only problem with this place is they need to clean more often around the soda machines and the counter, other then that friendly service everytime I go
Atmosphere: 4
Food: 4
Service: 5
Chris Washington
My wife and I went into the restaurant at 4pm. We both used our own phones to use the offer. When I approached the counter I greeted the young lady Shemya and some young man who was also working there. I ask them how are they doing and she looked up at me and gave no response not even a smile. We stand there and struggle to get the coupon. I had just downloaded the app. The entire time this lady never offered to Help us nor did she say anything since the time we came in. After struggling another minute I decided to ask her for help in which she replied that she doesn’t know anything about the app. Apparently she know nothing about customer service either. I ask her to find someone who does and an older Hispanic lady helped us and told use how the process works. My coupon was buy a cheeseburger get one free. I received 2 bacon cheeseburgers but didn’t realize it until e got home. When my wife stepped up once again Shemeya didn’t say anything to my wife. My wife stood there hoping she would address her like a customer supposed to be addressed but once again she got nothing from Shemeya. My wife finally orders her food using her app code and added a biggie bag with a separate order of nuggets. We get home and she realizes that they gave her fries with salt even though she requested no salt. She upgraded her fries to a late but we get home and the fries was a small even though we paid for the upgrade. We ordered the extra nuggets but received no sauce with the separate order of nuggets. This has to be one of the worst experiences my wife and I received from any location. They have someone working with the public that is lacking social skills, professionalism and training. Why would anyone place this young lady in a position that requires her to deal with customers and have no training on how the app works? Why would we pay for upgrades just to find out at home that our orders were wrong? The answer is that the lack of employees may be a factor for the wrong orders but there is no excuse for the unprofessional behavior of the person that was put in the position of dealing with customers. Wendy’s is not cheap and that’s why we use the app. What’s the use of using the app on if the employee doesn’t know how to navigate through it to help customers? My wife didn’t receive her receipt but I received mine. We don’t want anything from you guys other than this email being sent to the manager or owner and it be read to the employees because we don’t ever plan on going to this location again. It is obviously that the manager doesn’t care about customer service because this lady would have never been put in a position to work with the public. What will do is leave this same review in Google, Yelp, Facebook and BBB.UPDATEI never heard anything from the manager at this location. I sent another email and customer service said that they reached out to the manager and that they are sorry the manager didn’t follow up with me. They will reach out again for them to contact us. The bad customer service is a reflection of the management team. When you have a unprofessional manager who doesn’t reply to complaints and allows or encourage this behavior, you see why their reviews are so bad.
Atmosphere: 1
Food: 1
Service: 1
Aaron Williams (Scooter)
Not very inviting customer service. Long waits at this locationKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Salads, Baconator, Chili
Mable Casson
Upon placing my order, I requested fresh and hot food, but was given Luke warm food. I was not happy at all. I won't visit that location ever again.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Cheese Burger Combo Sandwich, French Fries
We went to Wendy’s for breakfast at 9:30am. We were heading inside and the doors were locked and advised that only drive thru was open! Really! At 9:30am on a Saturday morning! Terrible Service!!!
Service: 1
Key
The hours of operation needs to be updated. I was sitting in the drive-thru around 11:50-12am and no services. It was employees inside but they weren't serving any food. So, McDonald's I went. Enjoy your night people's.
Stephen Lovelette
The drive thru took 12 minutes for a 6 piece nugget & BBQ sauce, after pulling up to the door past the second window.The Coca-Cola was excellent though.
Atmosphere: 3
Food: 5
Service: 1
Arrzema Curry
Went there to get breakfast this morning and had to wait 30 minutes for a breakfast sandwich and a coffee… both were cold... I was looking forward to enjoying my food after waiting so long and I literally almost cried when I found out it was cold :( emotional damage!
Solid Wendy's, never an issue in the drive thru at lunch time. 4 stars just because its a Wendy's.
Atmosphere: 4
Food: 4
Service: 4
Placed a pickup order, and did a drive-thru pickup. The drive-thru line was moving along just fine all things considered. Slight accuracy issue with the pickup order.. received bacon on 2 of my sandwiches when I didn't ask for it, but who complains about free bacon? One of the sandwiches was made incorrectly toppings wise, but again free bacon. One of the juice boxes was missing from the order but that's not the end of the world. I wish the fries were cooked a little longer and filled a little more, but again not the end of the world. There are definitely other Wendy's in the area that has better execution, but this one is not the worst.
Atmosphere: 4
Food: 3
Service: 4
The staff and manager there, Ricky, make sure that everything is perfect. We just an extra distance just because we know it’s worth it ?
Atmosphere: 5
Food: 5
Service: 5
Very efficient and
Atmosphere: 5
Food: 5
Service: 5
Love me some Wendy’s got the best chicken nuggets out of all the restaurants. And that number 5 chicken wrap so good with the extra ranch love it, it’s just the customer service these days sucks !!!
Atmosphere: 2
Food: 4
Service: 2
The only problem with this place is they need to clean more often around the soda machines and the counter, other then that friendly service everytime I go
Atmosphere: 4
Food: 4
Service: 5
My wife and I went into the restaurant at 4pm. We both used our own phones to use the offer. When I approached the counter I greeted the young lady Shemya and some young man who was also working there. I ask them how are they doing and she looked up at me and gave no response not even a smile. We stand there and struggle to get the coupon. I had just downloaded the app. The entire time this lady never offered to Help us nor did she say anything since the time we came in. After struggling another minute I decided to ask her for help in which she replied that she doesn’t know anything about the app. Apparently she know nothing about customer service either. I ask her to find someone who does and an older Hispanic lady helped us and told use how the process works. My coupon was buy a cheeseburger get one free. I received 2 bacon cheeseburgers but didn’t realize it until e got home. When my wife stepped up once again Shemeya didn’t say anything to my wife. My wife stood there hoping she would address her like a customer supposed to be addressed but once again she got nothing from Shemeya. My wife finally orders her food using her app code and added a biggie bag with a separate order of nuggets. We get home and she realizes that they gave her fries with salt even though she requested no salt. She upgraded her fries to a late but we get home and the fries was a small even though we paid for the upgrade. We ordered the extra nuggets but received no sauce with the separate order of nuggets. This has to be one of the worst experiences my wife and I received from any location. They have someone working with the public that is lacking social skills, professionalism and training. Why would anyone place this young lady in a position that requires her to deal with customers and have no training on how the app works? Why would we pay for upgrades just to find out at home that our orders were wrong? The answer is that the lack of employees may be a factor for the wrong orders but there is no excuse for the unprofessional behavior of the person that was put in the position of dealing with customers. Wendy’s is not cheap and that’s why we use the app. What’s the use of using the app on if the employee doesn’t know how to navigate through it to help customers? My wife didn’t receive her receipt but I received mine. We don’t want anything from you guys other than this email being sent to the manager or owner and it be read to the employees because we don’t ever plan on going to this location again. It is obviously that the manager doesn’t care about customer service because this lady would have never been put in a position to work with the public. What will do is leave this same review in Google, Yelp, Facebook and BBB.UPDATEI never heard anything from the manager at this location. I sent another email and customer service said that they reached out to the manager and that they are sorry the manager didn’t follow up with me. They will reach out again for them to contact us. The bad customer service is a reflection of the management team. When you have a unprofessional manager who doesn’t reply to complaints and allows or encourage this behavior, you see why their reviews are so bad.
Atmosphere: 1
Food: 1
Service: 1
Not very inviting customer service. Long waits at this locationKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Salads, Baconator, Chili
Upon placing my order, I requested fresh and hot food, but was given Luke warm food. I was not happy at all. I won't visit that location ever again.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Cheese Burger Combo Sandwich, French Fries
Very clean and always get my order right.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We went to Wendy’s for breakfast at 9:30am. We were heading inside and the doors were locked and advised that only drive thru was open! Really! At 9:30am on a Saturday morning! Terrible Service!!!
Service: 1
The hours of operation needs to be updated. I was sitting in the drive-thru around 11:50-12am and no services. It was employees inside but they weren't serving any food. So, McDonald's I went. Enjoy your night people's.
The drive thru took 12 minutes for a 6 piece nugget & BBQ sauce, after pulling up to the door past the second window.The Coca-Cola was excellent though.
Atmosphere: 3
Food: 5
Service: 1
Went there to get breakfast this morning and had to wait 30 minutes for a breakfast sandwich and a coffee… both were cold... I was looking forward to enjoying my food after waiting so long and I literally almost cried when I found out it was cold :( emotional damage!
Atmosphere: 2
Food: 2
Service: 1
Food was not it's best but great
Atmosphere: 5
Food: 2
Service: 5