Update: I tried to respond to the owners email but there is nowhere to put the information. So his response is just a way to make it look like the corporation is reaching out to you, but nothing is being done to change anything.The proportion of meat that was put on my bowl was ridiculous. I asked about it to the server and she didn't say much more than try to explain how much is put on. I told her I understood, but what she put on was not what she said was the portion. The customer behind me got the same thing and the portion was double the amount of what mine was. I said something to another server and they just ignored me. The atmosphere was thick with negativity. This is the 2nd time this has happened at the Merrillville location. The sitting area was disgusting and they were out of cheese. I won't be back. I'd rather spend my money at Qdoba.
Atmosphere: 1
Food: 1
Service: 1
terri sams
Ordered chips and dip but they had dip but no chips watermelon lemonade was horrible watered down with no
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
bill miller
Very pricey.
Atmosphere: 3
Food: 4
Service: 3
D L J II
MANAGER KRISTIN WAS VERY RUDE , SHE NEEDS TO BE FIRED , STORE WAS COMPLETELY NASTY BARELY FORKS TO EAT WITH ! FLOOR DISGUSTING, BATHROOM NASTY ! EMPLOYEE’S ALL JUST STANDING NOT EVEN GREETING ! DO NOT GO HERE !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Sunny Guerrero
always a pleasant experience at this location they’re fast and good smiles all around. won’t go to any other location !
Atmosphere: 5
Food: 5
Service: 5
Jennifer Williams
The employees at this location were extremely rude. I was planning to eat in the restaurant and work on my computer on my lunch break today. After my ordering experience, I didn’t feel comfortable staying and chose to eat in my car. I will go to chipotle again because I love the food, but I will not return to this location.
Atmosphere: 2
Food: 3
Service: 2
Nya Marie
The food was great and the customer service was great. Jaime was a good help.! Highly recommend.
Picked my order up on time at 1pm Saturday January 27th. Food was ice cold. They must store app ordered food in a refrigerator. You might be better off going inside and
Atmosphere: 1
Food: 1
Service: 1
Jodi Trottier
I started a new health plan that is about eating clean and this is the only restaurant that is approved. The prices are a little steep
Atmosphere: 3
Food: 5
Service: 3
Redd Foxx
There were multiple employees walking around in circles but only two people working. The gentlemen cooking the meat and constructing the food were awesome.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Burrito Bowl, Quesadilla for 4 39, Guacamole
Food was cold, out of white rice and steak. Dining room was filthy, trash piled up, no napkins, food line was filthy, half the employees were standing around watching and not working.
Atmosphere: 1
Food: 2
Service: 2
Maddy B.
I have never in my life had a worse Chipotle experience. I go roughly once a week (not at this location) but was traveling and stopped on my way home. The employees barely acknowledged the customers, at one point everyone walked away from the line and were just talking in a group for nearly 5 minutes while our bowls were half made. We then had to wait almost another 5 minutes for someone to ring us up (rudely at that). The line was an absolute mess for people who were so hellbent on closing an HOUR early and they already had the chairs all racked so we couldn't even eat inside (not that we felt welcomed to even)
Shanty Johnson
Ciana was very rude with a nasty attitude. If she doesn’t like her job maybe she should find something else to do. From the minute I stepped up to check out she had an attitude like she didn’t want to be there. No smile on her face no type of customer service what so ever just this I do not care attitude the entire time. I had to finally ask a manager to assist me because she was just horrible horrible at customer service.
Atmosphere: 1
Food: 1
Service: 1
RHONDA G
Hubby and I went for the first time last night because of carne asada commercial. Ordered it to go but everything is an option ( dosent say that on tv) got it home and we live close but this stuff is stone cold and the meat had so much grisle in it. The cost of this meal for 2 sr citizens was $33.00 we won't be going back when their are so many other Mexican restaurants available that are better and cost us less.
Atmosphere: 2
Food: 2
Service: 2
Dominique Davis
Very poor customer service regarding THEIR Own promotions. They have a sale for Holloween but denied me bc of no costume BUT the terms and conditions DO NOT state ANYTHING about a costume. And they didn’t care. Extremely disappointed, ver very poor customer service!
Update: I tried to respond to the owners email but there is nowhere to put the information. So his response is just a way to make it look like the corporation is reaching out to you, but nothing is being done to change anything.The proportion of meat that was put on my bowl was ridiculous. I asked about it to the server and she didn't say much more than try to explain how much is put on. I told her I understood, but what she put on was not what she said was the portion. The customer behind me got the same thing and the portion was double the amount of what mine was. I said something to another server and they just ignored me. The atmosphere was thick with negativity. This is the 2nd time this has happened at the Merrillville location. The sitting area was disgusting and they were out of cheese. I won't be back. I'd rather spend my money at Qdoba.
Atmosphere: 1
Food: 1
Service: 1
Ordered chips and dip but they had dip but no chips watermelon lemonade was horrible watered down with no
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Very pricey.
Atmosphere: 3
Food: 4
Service: 3
MANAGER KRISTIN WAS VERY RUDE , SHE NEEDS TO BE FIRED , STORE WAS COMPLETELY NASTY BARELY FORKS TO EAT WITH ! FLOOR DISGUSTING, BATHROOM NASTY ! EMPLOYEE’S ALL JUST STANDING NOT EVEN GREETING ! DO NOT GO HERE !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
always a pleasant experience at this location they’re fast and good smiles all around. won’t go to any other location !
Atmosphere: 5
Food: 5
Service: 5
The employees at this location were extremely rude. I was planning to eat in the restaurant and work on my computer on my lunch break today. After my ordering experience, I didn’t feel comfortable staying and chose to eat in my car. I will go to chipotle again because I love the food, but I will not return to this location.
Atmosphere: 2
Food: 3
Service: 2
The food was great and the customer service was great. Jaime was a good help.! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Salty Chips, Guacamole
Picked my order up on time at 1pm Saturday January 27th. Food was ice cold. They must store app ordered food in a refrigerator. You might be better off going inside and
Atmosphere: 1
Food: 1
Service: 1
I started a new health plan that is about eating clean and this is the only restaurant that is approved. The prices are a little steep
Atmosphere: 3
Food: 5
Service: 3
There were multiple employees walking around in circles but only two people working. The gentlemen cooking the meat and constructing the food were awesome.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Burrito Bowl, Quesadilla for 4 39, Guacamole
Restaurantji Recommends
Food was cold, out of white rice and steak. Dining room was filthy, trash piled up, no napkins, food line was filthy, half the employees were standing around watching and not working.
Atmosphere: 1
Food: 2
Service: 2
I have never in my life had a worse Chipotle experience. I go roughly once a week (not at this location) but was traveling and stopped on my way home. The employees barely acknowledged the customers, at one point everyone walked away from the line and were just talking in a group for nearly 5 minutes while our bowls were half made. We then had to wait almost another 5 minutes for someone to ring us up (rudely at that). The line was an absolute mess for people who were so hellbent on closing an HOUR early and they already had the chairs all racked so we couldn't even eat inside (not that we felt welcomed to even)
Ciana was very rude with a nasty attitude. If she doesn’t like her job maybe she should find something else to do. From the minute I stepped up to check out she had an attitude like she didn’t want to be there. No smile on her face no type of customer service what so ever just this I do not care attitude the entire time. I had to finally ask a manager to assist me because she was just horrible horrible at customer service.
Atmosphere: 1
Food: 1
Service: 1
Hubby and I went for the first time last night because of carne asada commercial. Ordered it to go but everything is an option ( dosent say that on tv) got it home and we live close but this stuff is stone cold and the meat had so much grisle in it. The cost of this meal for 2 sr citizens was $33.00 we won't be going back when their are so many other Mexican restaurants available that are better and cost us less.
Atmosphere: 2
Food: 2
Service: 2
Very poor customer service regarding THEIR Own promotions. They have a sale for Holloween but denied me bc of no costume BUT the terms and conditions DO NOT state ANYTHING about a costume. And they didn’t care. Extremely disappointed, ver very poor customer service!
Food: 5
Service: 1