Excellent burger, enter order via kiosk which can be confusing. But tolerable. Great Shakes.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steakburger with Bacon, French Fries
Karlie Jackson
They never have any chili... Not good service either
Atmosphere: 2
Food: 3
Service: 3
Jerry Shelton
Very dirty and zero customer service.
Atmosphere: 1
Food: 4
Service: 1
Ceci Torres
We came to eat here at 7pm and there were only 2 other families here. There was a mess all over the floors and tables. The floor was sticky. My milkshake was given to me already melted. Definitely do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Elijah Bell
Have to say I am not about the self ordering kiosks when dining in but other than that we love the nostalgic feel of this
Atmosphere: 3
Food: 4
Service: 2
Soaring Ph03n1x
Backstory.Steak 'N Shake is closed by us. This is the closest one. We drive 30 minutes to come here and has become our date spot once a month.When we first started this tradition 7 years ago..The place was a dump. The floors were always sticky, the tables always a mess our order was always messed up.Your shake never tasted like you thought it should CHOCOLATE DIDNT TASTE LIKE CHOCOLATE. Even the frisco sauce was weird it just didn't taste right. But heck it's the only close one so we thought eventually this place has got to turn around.&& it did.It has! We have watched the transformation over the past 2 years.Saturday we were in and the food was the best it's ever been. The food looked like the picture on the menu, our shakes tasted like they should the strawberry tasted like strawberry and the cookies and cream was on point. The atmosphere was so friendly. We heard nothing but encouraging words from the managers. The food came out fast, emaculate, and tasted amazing. Props to the manager SaturdayI COULD HAVE JUST HUGGED HER. (Weve witness her do many amazing things in resturant) THE COOK DESERVES A RAISE! The food was so good. I can't express enough how please we are with the turn around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Frisco Melt, Strawberry, Cheese Fries, Oreo Cookies 'N Cream
John Paskevich
Fast service at drive
Atmosphere: 3
Food: 4
Service: 4
Donna Frazier
Hadn't had in a long time. Very tasty and fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry, Royal Steak Burger
SK
I went there to get my free complimentary milk shake through the Steak N Shake phone APP. and the Manager (Maggie) did not want to help me figure how to use the APP. to get my free shake. She just kept repeating herself like a broken record and said if I don't have the bar code on my phone then I can't get my free shake. How does a manager not know how the phone App. works for the very company that she is the manager of ? Maggie was completely un-helpful. And she just wanted to brush me off to rush me out of the drive through line. I did not get my free shake. What a waste of trip to this place, Devon (employee) would not help me either. But I bet these people know how to do all kinds of things when they are on their phones. They just somehow did not know how to do anything on the phone APP. for the company they work for. What kind of so called managers do the customers have to deal with these days. They are basically only managers just because they have the title of manager. Steak 'N' Shake corporate office does not even care that I got cheated out of my free milk shake. Hopefully a better business comes along and takes their place one day..
Atmosphere: 1
Service: 1
Andrew Rowe
Ordered online to be greeted by a sign that says they have no running water and can’t make food. Charged me for the food I never got. No staff working to process a refund. No corporate number to call for a refund. Just have to be charged for food I never
Smells like grease and regret inside. Food is entirely too greasy. The shakes are almost always filled about 3 inches short of full. Better off jamming a raw potato in your mouth than eating the fries they make.
Atmosphere: 1
Food: 1
Service: 1
Samuel Clements
I had never been to Steak 'n Shake before. The service was fast, the atmosphere friendly. Unfortunately the food was underwhelming. The whipped cream on the shake tasted like burnt rubber, and you get more meat on a McDonald's burger than their's. I didn't have high expectations, but somehow I was still disappointed. I also got violently sick afterwards, so it was just adding insult to injury.
Atmosphere: 4
Food: 1
Service: 4
Alyssa Nicole
The food was awful just nasty and dry.. and the shake came in a little styrofoam cup and the shake was very milky and chunky. Wasted at least $45 on nasty food and a shake. This location Of Steak N Shake should of stay out of business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Grilled Cheese, Onion Rings, Chili, Oreo Cookies
evan nash
I go though the drive though dude has an attitude off the back because he actually had to work. Then I get home and I had three meals with no fries!!! And onion rings with like 2 in there. I call back and this lady was EXTREMELY rude. 0/10 for steak and shake straight ?️?️?️?️Parking: Trash
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Frisco Melt
CB Kay
We moved away for about four years so it's been a while since we've been in a Steak and Shake. We were surprised that they no longer have table service; it's all kiosk orders now, but we didn't mind that. The problem was that the floor in front of all the kiosks was so sticky you could (honestly) hardly lift your feet. Everyone was walking around making a horrible sticky sound when they walked around. We had to take our shoes off before we went in our house so we could hose them down. It was terrible and I wonder where management was and how they allowed it to get to this point. The soft drink machine is on the other side of the restaurant! So... The food...good as I remember. We both had burgers and they haven't changed.Kid-friendliness: Very casual atmosphere
Excellent burger, enter order via kiosk which can be confusing. But tolerable. Great Shakes.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steakburger with Bacon, French Fries
They never have any chili... Not good service either
Atmosphere: 2
Food: 3
Service: 3
Very dirty and zero customer service.
Atmosphere: 1
Food: 4
Service: 1
We came to eat here at 7pm and there were only 2 other families here. There was a mess all over the floors and tables. The floor was sticky. My milkshake was given to me already melted. Definitely do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Have to say I am not about the self ordering kiosks when dining in but other than that we love the nostalgic feel of this
Atmosphere: 3
Food: 4
Service: 2
Backstory.Steak 'N Shake is closed by us. This is the closest one. We drive 30 minutes to come here and has become our date spot once a month.When we first started this tradition 7 years ago..The place was a dump. The floors were always sticky, the tables always a mess our order was always messed up.Your shake never tasted like you thought it should CHOCOLATE DIDNT TASTE LIKE CHOCOLATE. Even the frisco sauce was weird it just didn't taste right. But heck it's the only close one so we thought eventually this place has got to turn around.&& it did.It has! We have watched the transformation over the past 2 years.Saturday we were in and the food was the best it's ever been. The food looked like the picture on the menu, our shakes tasted like they should the strawberry tasted like strawberry and the cookies and cream was on point. The atmosphere was so friendly. We heard nothing but encouraging words from the managers. The food came out fast, emaculate, and tasted amazing. Props to the manager SaturdayI COULD HAVE JUST HUGGED HER. (Weve witness her do many amazing things in resturant) THE COOK DESERVES A RAISE! The food was so good. I can't express enough how please we are with the turn around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Frisco Melt, Strawberry, Cheese Fries, Oreo Cookies 'N Cream
Fast service at drive
Atmosphere: 3
Food: 4
Service: 4
Hadn't had in a long time. Very tasty and fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry, Royal Steak Burger
I went there to get my free complimentary milk shake through the Steak N Shake phone APP. and the Manager (Maggie) did not want to help me figure how to use the APP. to get my free shake. She just kept repeating herself like a broken record and said if I don't have the bar code on my phone then I can't get my free shake. How does a manager not know how the phone App. works for the very company that she is the manager of ? Maggie was completely un-helpful. And she just wanted to brush me off to rush me out of the drive through line. I did not get my free shake. What a waste of trip to this place, Devon (employee) would not help me either. But I bet these people know how to do all kinds of things when they are on their phones. They just somehow did not know how to do anything on the phone APP. for the company they work for. What kind of so called managers do the customers have to deal with these days. They are basically only managers just because they have the title of manager. Steak 'N' Shake corporate office does not even care that I got cheated out of my free milk shake. Hopefully a better business comes along and takes their place one day..
Atmosphere: 1
Service: 1
Ordered online to be greeted by a sign that says they have no running water and can’t make food. Charged me for the food I never got. No staff working to process a refund. No corporate number to call for a refund. Just have to be charged for food I never
Service: 1
Restaurantji Recommends
Smells like grease and regret inside. Food is entirely too greasy. The shakes are almost always filled about 3 inches short of full. Better off jamming a raw potato in your mouth than eating the fries they make.
Atmosphere: 1
Food: 1
Service: 1
I had never been to Steak 'n Shake before. The service was fast, the atmosphere friendly. Unfortunately the food was underwhelming. The whipped cream on the shake tasted like burnt rubber, and you get more meat on a McDonald's burger than their's. I didn't have high expectations, but somehow I was still disappointed. I also got violently sick afterwards, so it was just adding insult to injury.
Atmosphere: 4
Food: 1
Service: 4
The food was awful just nasty and dry.. and the shake came in a little styrofoam cup and the shake was very milky and chunky. Wasted at least $45 on nasty food and a shake. This location Of Steak N Shake should of stay out of business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Grilled Cheese, Onion Rings, Chili, Oreo Cookies
I go though the drive though dude has an attitude off the back because he actually had to work. Then I get home and I had three meals with no fries!!! And onion rings with like 2 in there. I call back and this lady was EXTREMELY rude. 0/10 for steak and shake straight ?️?️?️?️Parking: Trash
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Frisco Melt
We moved away for about four years so it's been a while since we've been in a Steak and Shake. We were surprised that they no longer have table service; it's all kiosk orders now, but we didn't mind that. The problem was that the floor in front of all the kiosks was so sticky you could (honestly) hardly lift your feet. Everyone was walking around making a horrible sticky sound when they walked around. We had to take our shoes off before we went in our house so we could hose them down. It was terrible and I wonder where management was and how they allowed it to get to this point. The soft drink machine is on the other side of the restaurant! So... The food...good as I remember. We both had burgers and they haven't changed.Kid-friendliness: Very casual atmosphere
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Single Steakburger, Fries