Got 2 Fish Tacos, with a side of Fries, order of clams, crab cake & coleslaw. All of it was great, service and workers were attentive, kind and helped answering questions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Dinner and Clam Strips
Ciara Jaramillo
Food made me
Atmosphere: 1
Food: 1
Service: 1
Anna Alkire
We waited 30 minutes, requesting our food to be made fresh. It was was made by who I found out to be the GM, and he never wore gloves in preparing my food as I watched at the counter.The fish was literally made fresh but had particles and dirt from oil that had clearly not been changed in a good while. So, sadly we returned the food and asked for a refund.The counter top at the register was broken and setting on the floor. When we asked about it while wait on our food and the friendly girl said it has been "broken a long time!"Terry (GM) please don't respond with "We're very sorry about this experience. We truly appreciate your feedback and will make sure this is addressed with the team here. Thank you"You probably have a lot on your plate as a manager, but seem to have a good team to help you clean up and fix your establishment and lead them following Serve Safe guidelines.It doesn't cost much to clean and provide clean service to your guests.We will be looking forward to seeing implemented improvements on our next trip through Kansas. My husband said we will never stop here again, but I'm optimistic.
Atmosphere: 1
Food: 1
Service: 3
Regina Gregory
Worst service I have ever received in my life. Went to the drive thru only one car in front of me. He pulled to the window where they took his order. I waited at the speaker no one ever ask me to wait or said anything. So once the cat pulled away I pulled to the window and was denied service unless I went back around behind the other cars in line. When I stated I didn't think the speaker was working he told me I needed to learn to be patient and to go around and he would take my order.
Robert Wade
1 Is the lowest I can give...Never been treated so rudely. Food was cold and nothing but grease. No napkins.Young man at the drive through was so rude and was getting hostile.
Atmosphere: 1
Food: 2
Service: 1
Levi Kersenbrock
We were driving through hays and thought we would stop for a burger. The food was great but portions were small (especially compared to what they used to be). Only two employees there but they were friendly enough and worked quickly. Pretty run doe facilities but overall not terrible. We were also bummed there was no dine in
Atmosphere: 1
Food: 5
Service: 3
Mike Gillette
The food is very poor quality and way overpriced the workers are fine but wow again food is lousy would not recommend A and W in Hays KS even if you were
Atmosphere: 2
Food: 1
Service: 3
Sophcera
My car unfortunately broke down and I've been having to stay in Hays for a couple days. I decided I really wanted to go to this A&W, because I had never been before. The service was disrespectful. Since I didn't have my car and the lobby was closed, I decided to walk through the drive-thru (there were no cars behind me) This was understandably a liability, so they invited me inside. There I was instantly told by (I think) their manager that I couldn't be there and that they couldn't serve me. This was my second attempt to go here, as I first went there the night before, but they closed 10 mins early. I totally understand closing 5 minutes early, but closing 10 minutes early and not even telling me that you're closing while I stand there for 5 with no communication is a bit frustrating. I totally understand not wanting to tolerate someone's weird inclination to walk to an A&W, due to being bored out of their minds for having no car in an unwalkable part of the city, but I at least expect some respect when it comes to refusing my business.
Service: 1
R D.
We got takeout next door and they gave us NO eating utensils, told us they did not have any. We were staying at a hotel nearby. Drove through the drive through and Joe was extremely kind to give us plastic forks. Thank you Joe.
Jenn R.
Straight up gross, health department needs to inspect!Rip off on food, works just sitting around, dirty bathrooms , surfaces and floors.
The employees at this location are horrible! The manager acts like an uneducated loud mouth and harasses the customers. All the employees bad mouth the customers so the whole restaurant can hear them. These people should not be working with the public. They need to clean house or shut this place down. Worst Long John Silvers ever.
Jessy Dascotte
Absolutely gross! We walked in and went to the restroom first. There was toilet paper, trash, and feces everywhere. The floors were disgusting, customer service was super rude. I would give this zero stars if I could. After my family and I started to order, we decided to just leave and cancel all of our orders. It was not worth it. We did tell the workers that the restaurant and bathrooms were gross, and needed cleaned. They said they were short staff and would clean when they had time. Would not recommend.
Steph B
Just ordered and it took FOREVER to even be talked to in drive thru. Only customer in the drive thru or even in the building. No large drinks. No card machine, and didnt tell us until we went to pay. Couldn't hear her at all at the drive thru. Ordered a Pepsi and got a diet. After waiting for about 10 min for them to take our order we have waited 30 min AFTER paying for our food. We would have left but we paid and she never came back to the window. 40 min wasted on our driving. And our order is wrong. We warned the person behind us to go somewhere else
Mercedese Benz
Stopped in for lunch and the restaurant was super gross. The soda machine had no ice and the cashier was super rude about getting me and my friends ice. The bathrooms were nasty. People were waiting 20 minutes or more for their food so we ended up getting a refund and going else where. Terrible!!
Danny Horacek
Floor is so greasy you can barely walk on it. You can actually see your shoe print if your wearing treaded shoes. They need to use a degreaser on their floor. It makes you wonder how sticky the floor in the kitchen is! I think a exhaust fan should be pulling that out, who knows? Had fish and it was ok! They need to srcub everything down the grease is everywhere. Floors should be squeaky clean, not sticky slick! I think I lost my appetite of ever going there again.
Got 2 Fish Tacos, with a side of Fries, order of clams, crab cake & coleslaw. All of it was great, service and workers were attentive, kind and helped answering questions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Dinner and Clam Strips
Food made me
Atmosphere: 1
Food: 1
Service: 1
We waited 30 minutes, requesting our food to be made fresh. It was was made by who I found out to be the GM, and he never wore gloves in preparing my food as I watched at the counter.The fish was literally made fresh but had particles and dirt from oil that had clearly not been changed in a good while. So, sadly we returned the food and asked for a refund.The counter top at the register was broken and setting on the floor. When we asked about it while wait on our food and the friendly girl said it has been "broken a long time!"Terry (GM) please don't respond with "We're very sorry about this experience. We truly appreciate your feedback and will make sure this is addressed with the team here. Thank you"You probably have a lot on your plate as a manager, but seem to have a good team to help you clean up and fix your establishment and lead them following Serve Safe guidelines.It doesn't cost much to clean and provide clean service to your guests.We will be looking forward to seeing implemented improvements on our next trip through Kansas. My husband said we will never stop here again, but I'm optimistic.
Atmosphere: 1
Food: 1
Service: 3
Worst service I have ever received in my life. Went to the drive thru only one car in front of me. He pulled to the window where they took his order. I waited at the speaker no one ever ask me to wait or said anything. So once the cat pulled away I pulled to the window and was denied service unless I went back around behind the other cars in line. When I stated I didn't think the speaker was working he told me I needed to learn to be patient and to go around and he would take my order.
1 Is the lowest I can give...Never been treated so rudely. Food was cold and nothing but grease. No napkins.Young man at the drive through was so rude and was getting hostile.
Atmosphere: 1
Food: 2
Service: 1
We were driving through hays and thought we would stop for a burger. The food was great but portions were small (especially compared to what they used to be). Only two employees there but they were friendly enough and worked quickly. Pretty run doe facilities but overall not terrible. We were also bummed there was no dine in
Atmosphere: 1
Food: 5
Service: 3
The food is very poor quality and way overpriced the workers are fine but wow again food is lousy would not recommend A and W in Hays KS even if you were
Atmosphere: 2
Food: 1
Service: 3
My car unfortunately broke down and I've been having to stay in Hays for a couple days. I decided I really wanted to go to this A&W, because I had never been before. The service was disrespectful. Since I didn't have my car and the lobby was closed, I decided to walk through the drive-thru (there were no cars behind me) This was understandably a liability, so they invited me inside. There I was instantly told by (I think) their manager that I couldn't be there and that they couldn't serve me. This was my second attempt to go here, as I first went there the night before, but they closed 10 mins early. I totally understand closing 5 minutes early, but closing 10 minutes early and not even telling me that you're closing while I stand there for 5 with no communication is a bit frustrating. I totally understand not wanting to tolerate someone's weird inclination to walk to an A&W, due to being bored out of their minds for having no car in an unwalkable part of the city, but I at least expect some respect when it comes to refusing my business.
Service: 1
We got takeout next door and they gave us NO eating utensils, told us they did not have any. We were staying at a hotel nearby. Drove through the drive through and Joe was extremely kind to give us plastic forks. Thank you Joe.
Straight up gross, health department needs to inspect!Rip off on food, works just sitting around, dirty bathrooms , surfaces and floors.
Restaurantji Recommends
The employees at this location are horrible! The manager acts like an uneducated loud mouth and harasses the customers. All the employees bad mouth the customers so the whole restaurant can hear them. These people should not be working with the public. They need to clean house or shut this place down. Worst Long John Silvers ever.
Absolutely gross! We walked in and went to the restroom first. There was toilet paper, trash, and feces everywhere. The floors were disgusting, customer service was super rude. I would give this zero stars if I could. After my family and I started to order, we decided to just leave and cancel all of our orders. It was not worth it. We did tell the workers that the restaurant and bathrooms were gross, and needed cleaned. They said they were short staff and would clean when they had time. Would not recommend.
Just ordered and it took FOREVER to even be talked to in drive thru. Only customer in the drive thru or even in the building. No large drinks. No card machine, and didnt tell us until we went to pay. Couldn't hear her at all at the drive thru. Ordered a Pepsi and got a diet. After waiting for about 10 min for them to take our order we have waited 30 min AFTER paying for our food. We would have left but we paid and she never came back to the window. 40 min wasted on our driving. And our order is wrong. We warned the person behind us to go somewhere else
Stopped in for lunch and the restaurant was super gross. The soda machine had no ice and the cashier was super rude about getting me and my friends ice. The bathrooms were nasty. People were waiting 20 minutes or more for their food so we ended up getting a refund and going else where. Terrible!!
Floor is so greasy you can barely walk on it. You can actually see your shoe print if your wearing treaded shoes. They need to use a degreaser on their floor. It makes you wonder how sticky the floor in the kitchen is! I think a exhaust fan should be pulling that out, who knows? Had fish and it was ok! They need to srcub everything down the grease is everywhere. Floors should be squeaky clean, not sticky slick! I think I lost my appetite of ever going there again.