KFC

3920 SW 21st St, Topeka
(785) 272-2228

Recent Reviews

Jim Lehman

The usual. Was good, hot, fresh.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: 3 Piece Fried Chicken Dinner

R N

I tried the spicy chicken sandwich today and it was delicious.I ordered fries also. $3.29 for an order of fries? For the amount I got, it was not worth the price. That is a lot of money to charge for a handful of French fries. Never again. I learned my lesson. They weren’t even that good or tasted freshly made. Too salty also.I recommend to NOT order French fries.

Food: 3

Service: 5

Jill Goldenberg

From reading all of the other reviews recently. It sounds like they need a new manager. Ordered online and it was supposed to be ready in seven minutes, husband headed that way, it's 10 blocks. Got there and they asked for a confirmation number..... for chicken. Okay fine, sent it to him, oh sorry, someone's already picked up that order. Refused to even speak to my husband about it. Needless to say I called and spoke to the manager. Absolutely clueless, said she already explained to my husband. I said let me explain to you. I just paid $20 for lunch and if you gave it to someone else without a confirmation number, then you get to make lunch again.She was silent. Then she comes back and says oh we found it. Where was this mysterious chicken hiding? 22 minutes after it was supposed to be ready. You couldn't give me free food from this location again. Someone better step in before they get boycotted.

Atmosphere: 3

Food: 3

Service: 1

Adrian Hall

The sandwich was slapped together with a tiny bit of sauce I paid extra for but with enough mayo for 3 sandwiches. Came back again and they charged us $40 twice. This place is horrible.

Atmosphere: 1

Food: 2

Service: 1

Tony Lovan

Took 30 minutes to get a 3 piece tender meal. 30 minutes. There were no other customers in the store. 30 minutes.

Atmosphere: 2

Food: 3

Service: 1

alissa coker (AlissaC)

Completely Out of Mashed potatoes, chicken tenders and extra crispy chicken. Would make NO substitutions on meals whatsoever and would not discount at all even though they were out of all the main items. Ridiculous for a KFC to be out of chicken and mashed taters. It's not the first time or heck even the second that this location has been out of their main menu items. Needs better management or something.Vegetarian options: Not really anything but side dishes for vegetarian options.Parking: Seems to be enough parking in their lot.Kid-friendliness: Not really any kid meals and no play area.Wheelchair accessibility: Looks like it's accessable.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Chicken Pot Pie, 2 PC Breast & Wing Combo, 3 PC Chicken Box, 3 PC Tenders Combo, Crispy Colonel Combo, 8 Pieces Family Fill Up, Tenders Combo, 3 Piece Fried Chicken Dinner

Realistic Reviews

The staff at this location is absolutely terrible. Not only did they forget items from my order, but when I called to say something, the manager claims to have cooked and bagged every item herself, while simultaneously saying that she has never made a single mistake. She then accused me of lying about the missing items. I wouldn't eat at this location again if you paid me. Honestly, if Kentucky Fried Chicken is hiring people like this for management, I'm not sure how long they'll survive as a company. This is the second of three locations in Topeka to lose my business permanently. I sincerely question the capabilities and ethics of the regional manager in this area.

Atmosphere: 1

Food: 3

Service: 1

Paul Mills (AC0HY)

Music was a bit loud. Food was good. Very fast!

Larry Van Vleck

Nice and clean ! Employees where very nice and good

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: 3 Piece Fried Chicken Dinner

Kevin B

Had to tell him 3 times what we wanted then again at

Atmosphere: 2

Food: 3

Service: 2

Demetrius Alexander

Fast service fresh food depending on staff working.

Jacob McCullah

Don't go hear often but it never fails that at any KFC, they always have to check to see if they have enough chicken for your order. I shouldn't pull up hoping they have enough crispy chicken 'this time', which is every time. ? still good grub though.

Atmosphere: 3

Food: 4

Service: 3

Jason Cohen

Went twice to get the advertised hot wings just to be told twice that they don't have any. I'd like to try them, but I've given up due to them just not having them. Pretty lame.

Bob

Service was slow, the chicken was greasy. Was not a good meal.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: 3 Piece Fried Chicken Dinner

Shelly Kramer

You come home and find out you just paid $55 bucks for a 16 piece meal with only 10 pieces of chicken! kinda upsets the family. So I called and she said I can come back and get the rest of them - well I’m in silver lake which is about 20 minutes away. It’s just uncool. Unhappy and hungry.

Food: 5

Service: 1

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