I was treated Rudely for ordering 9 latte’s. I was told I had to come inside for that and it would be a longer wait than normal. She’s said 3 times it would take extra long, Even though it only took exactly 5 minutes. “As expected” I felt like she was trying to get me to leave. The person treating me Rude was also the only person out of uniform. This shows a lot of how much she cares for her employment. Hopefully this message is seen by a manager and correct of action is taken. I typically enjoy stopping here to pickup my employees appreciation. I can’t stand seeing good businesses damaged by 1 person that can’t manage themselves let alone others.
Atmosphere: 1
Food: 5
Service: 1
Brother Man
Just went through the drive through, ordered two ice coffees. Had all the flavor details in the mobile order, the coffee tasted like most of what I ordered was left out. When I was handed my order the associate actually told me they didn't put some of the items in the order and acted as if she was going to hand it out incomplete if I didn't say anything.
Greg B
Normally have quick service, always hustle.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Egg and Cheese
James Hayes
I don't know why yall put a tip cup out in the drive thru lane: can't even put a coffee lid on the correct way. Wild.
Service: 1
Maria W
I went to Cold Spring Dunkin for a long time but within the past 3 months they consistently made my drink wrong. It nothing special — signature iced caramel latte. I switched to Bigby coffee and I’m glad that I did. No more disappointing drinks.
J
The Alexandria,Ky store is the best I have dealt with. Always friendly service and order is correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
Goldie Gipson
There food was awful which surprised the hell out if us all.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Donuts
Maria Cuthrell
I went to Cold Spring Dunkin for a long time but within the past 3 months they consistently made my drink wrong. It nothing special — signature iced caramel latte. I switched to Bigby coffee and I’m glad that I did. No more disappointing drinks.
Service: 5
Jenilee Phillips
Worst Dunkin’ ever this is now the third time they have made my order wrong RIGHT INFRONT OF ME. How hard is it I ask for no whip and light ice AND THEN I ask again to make sure they heard me and they repeat my order back to me and they still make it wrong. I just don’t get it I really don’t.
Atmosphere: 1
Food: 1
Service: 1
Owen Bell
Love this place they always treat me like I'm the first
Going by my most recent experience, today, I'm surprised by the very low rating for this Dunkin location. I suspect they do brisk business, despite being next door to a dentist!I went this morning (waited until after my dental appointment, of course), & put in my order online from the parking lot, rather than deal with the drive-thru, as I wanted to take a look inside. It's clean & spacious, with plenty of seating, a good deal of which was in use around 9:30 a.m. I went with a breakfast sandwich, a bagel, & cold drink, all of which were prepared correctly. I was in & out faster than expected & staff I interacted with were helpful & welcoming. I'd go back.
Shaunda Duncan
Rude hateful and very unprofessional behavior and attitude towards customers who come through the drive through more then ten plus times a week and don’t go in the store OFTEN, this has happened 6 times in three days
Stephanie Faust
This is my absolute favorite Dunkin' Donuts! They get it right and on time every single time! Everybody there is friendly. This is my happy place!!
Adam Delph
I get a frozen coffee, with an order of hash browns every time I come through a Dunkin’, been all over the tri-state and Florida and so far this has been the best quality of food and service I’ve found yet. Amazing job guys.
Miley Johnson
I went inside to order a coffee this morning due to the very long line. (It was a busy Friday morning.)I decided to sit down and enjoy some alone time, when soon it was disrupted by hearing one of the bosses calling their own workers a b****. They were calling her stupid as well, and picking at her on purpose.I felt so bad for the poor girl. I can say for myself I will never be going to the cold spring dunkin ever again. If they say that with costumers around, lord knows what they said when it’s just them…
I was treated Rudely for ordering 9 latte’s. I was told I had to come inside for that and it would be a longer wait than normal. She’s said 3 times it would take extra long, Even though it only took exactly 5 minutes. “As expected” I felt like she was trying to get me to leave. The person treating me Rude was also the only person out of uniform. This shows a lot of how much she cares for her employment. Hopefully this message is seen by a manager and correct of action is taken. I typically enjoy stopping here to pickup my employees appreciation. I can’t stand seeing good businesses damaged by 1 person that can’t manage themselves let alone others.
Atmosphere: 1
Food: 5
Service: 1
Just went through the drive through, ordered two ice coffees. Had all the flavor details in the mobile order, the coffee tasted like most of what I ordered was left out. When I was handed my order the associate actually told me they didn't put some of the items in the order and acted as if she was going to hand it out incomplete if I didn't say anything.
Normally have quick service, always hustle.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Egg and Cheese
I don't know why yall put a tip cup out in the drive thru lane: can't even put a coffee lid on the correct way. Wild.
Service: 1
I went to Cold Spring Dunkin for a long time but within the past 3 months they consistently made my drink wrong. It nothing special — signature iced caramel latte. I switched to Bigby coffee and I’m glad that I did. No more disappointing drinks.
The Alexandria,Ky store is the best I have dealt with. Always friendly service and order is correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
There food was awful which surprised the hell out if us all.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Donuts
I went to Cold Spring Dunkin for a long time but within the past 3 months they consistently made my drink wrong. It nothing special — signature iced caramel latte. I switched to Bigby coffee and I’m glad that I did. No more disappointing drinks.
Service: 5
Worst Dunkin’ ever this is now the third time they have made my order wrong RIGHT INFRONT OF ME. How hard is it I ask for no whip and light ice AND THEN I ask again to make sure they heard me and they repeat my order back to me and they still make it wrong. I just don’t get it I really don’t.
Atmosphere: 1
Food: 1
Service: 1
Love this place they always treat me like I'm the first
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Donuts
Restaurantji Recommends
Going by my most recent experience, today, I'm surprised by the very low rating for this Dunkin location. I suspect they do brisk business, despite being next door to a dentist!I went this morning (waited until after my dental appointment, of course), & put in my order online from the parking lot, rather than deal with the drive-thru, as I wanted to take a look inside. It's clean & spacious, with plenty of seating, a good deal of which was in use around 9:30 a.m. I went with a breakfast sandwich, a bagel, & cold drink, all of which were prepared correctly. I was in & out faster than expected & staff I interacted with were helpful & welcoming. I'd go back.
Rude hateful and very unprofessional behavior and attitude towards customers who come through the drive through more then ten plus times a week and don’t go in the store OFTEN, this has happened 6 times in three days
This is my absolute favorite Dunkin' Donuts! They get it right and on time every single time! Everybody there is friendly. This is my happy place!!
I get a frozen coffee, with an order of hash browns every time I come through a Dunkin’, been all over the tri-state and Florida and so far this has been the best quality of food and service I’ve found yet. Amazing job guys.
I went inside to order a coffee this morning due to the very long line. (It was a busy Friday morning.)I decided to sit down and enjoy some alone time, when soon it was disrupted by hearing one of the bosses calling their own workers a b****. They were calling her stupid as well, and picking at her on purpose.I felt so bad for the poor girl. I can say for myself I will never be going to the cold spring dunkin ever again. If they say that with costumers around, lord knows what they said when it’s just them…