We are regulars at the Chipotle in Fort Mitchell Kentucky. The last 4 times we have been there we have had nothing but problems. Prior to typing this I have called on multiple occasions to speak with a manager about these same problems every time. We order the same thing every time and we are charged a different price every time. My child gets a bowl with rice chicken and extra cheese. I have had to ask multiple times for extra cheese as that is the only topping she gets. I should not have to repeat myself 3 times to get extra of 1 topping. You charge the same price whether I get 3 toppings or 1 so this I have an issue with. They have also started skimping on the rice and the meat. This is ridiculous to pay the same prices and receive less food. I also got a large chip as always and today it was filled the same amount as a regular chip. If this continues I will file formal complaints for every location I go to that I experience these problems. This is not how you treat your loyal customers. This company is going further and further down hill and as a customer for over 20 years I am seriously disappointed.
B. K. Rouzaud
They ran out of fajitas, lettuce, and guacamole before 8 pm (they close at 11 pm). Also, the meat was lacking the flavor we expect from Chipotle.
Atmosphere: 4
Food: 3
Service: 3
Josh Ramsey
Clean store but the manager is literally sitting there watching her staff move slow as molasses looking high tn on her own cloud 11-20-23 she’s scraping the grill for zero reason to look busy, better service is in Covington and that’s sad to say.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Chicken Burrito Bowl
Jenna R.
The employees working 10/29 during the night shift were extremely nice and helpful! This is one of the good chipotles in the area. Will go to this location forever! Restaurant was also extremely clean.
Aj Sue
I like chipotle… Their food is always consistent, tasty, and satisfying. I got the Carnitas burrito with brown rice black beans and all the fixings… super satisfying after a long day on the road.This particular restaurant was tired on the inside and the outside… I did not feel like I wanted to sit down inside… Luckily, I was taking my food to goThe staff, however, was excellent, attentive, and helpful… it’s always about the people in these were good people
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Burrito, Steak Burrito
Sarah S
I feel like chipotle as a whole has been on a decline as of late, not necessarily just this one but this location is just the most recent to piss me off. Parts of my orders are often incorrect or missing when I get them delivered but I don’t complain because I’m not the person looking for compensation. I will say in the rare occasions I have made a complaint, the restaurant has always done right by me. I’ve been served rotten guacamole that was not just brown but entirely inedible, have gotten the guacamole with unripened avocados taking up most of the cup, missing drinks, chips etc but today was a first. Today I ordered my usual order and sent my boyfriend to pick it up. Someone had taken our food. The resolution was just the feedback, “someone picked up your order.” They would not remake it or refund my money. I spend $40 on two burritos and some chips and you’re going to throw a “tough luck” at me? I call the restaurant and have to navigate an endless series of prompts only to be hung up on. I have to “chat with a pepper,” and have to go through more prompts. I’m 30 minutes into not having my lunch and being out $40. I’m over it. I manage to finally get resolution. A refund was issued and for all my trouble, a free drink. I don’t want the free stuff but thanks for a $3 drink I guess? Funny thing about that is I was already collecting a free drink with this order for the last time I ordered one and didn’t get it. I always talk up chipotle. I love their catering and have selected it for many office lunches. I eat there fairly often… or I did before they started screwing my orders up but now they just dismiss me when I tell them there is a problem. I’ll go somewhere else to hemorrhage money on stupid tacos
Atmosphere: 3
Food: 1
Service: 1
Laura B.
We ordered 2 bowls & 2 burrito shells that we asked to be wrapped separately in foil. The picture is what we received. And we asked for a container of the salad dressing, but didn't receive it ?. They weren't even busy and still couldn't get the order right.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Burrito
Clyde Arnold
Went here for dinner. Scott High School swim team had a fundraiser, and the food and service was great.
Atmosphere: 5
Food: 5
Service: 5
Davie Trash
The food is usually burnt.I had a buddy who worked at this location and apparently it's run by a bunch of kids that act shady and don't let you work the hours your scheduled.That alone is why I'll stop giving my business to them.But on the plus side at least buffalo wild wings is close by
Atmosphere: 1
Food: 1
Service: 1
Roger L.
Everytime I order online from this location, they always messed up the orders.How difficult is it to make a burrito and follow instructions?My nephew worked at this location and told us that it's being managed by kids who don't know what's going on half the time.Mentioned they don't even let you work the hours they give you.He tells me he's better off asking for change than trying to make anything off them.
Ordered onlineOrdered double meat. I got about half a normal order of carnitas!A $16 burrito bowl you should be able to find the meat somewhere in there! Nope!
Food: 4
Service: 2
Kenneth Dale Allen II
It's almost as if they do not put enough salt or lime in the guac here. Everything else is generally great! I visit this location more than the new Independence location, which is way closer to my house.
Food: 4
Deepanjali Dahal
The portion size was laughable! I ordered a veggie bowl and asked for guac. They literally didn’t even scoop the guac and put what little was already in the spoon!
Atmosphere: 1
Food: 1
Service: 1
Jay Overall
Place is ok as long as lady with the mask on doesn’t make your food .!!!! Barely puts any protein on bowls and rushes you through line . Employees making their own food bowls have plenty of protein in them !!!! Stay away when she is making your order !!!
Atmosphere: 1
Food: 2
Service: 1
Ruth Palmer
Good food, but prices have gone up quite a bit since my last visit. Cost for 2 bowls and 2 drinks was $26, and one bowl only had the meat and rice.
We are regulars at the Chipotle in Fort Mitchell Kentucky. The last 4 times we have been there we have had nothing but problems. Prior to typing this I have called on multiple occasions to speak with a manager about these same problems every time. We order the same thing every time and we are charged a different price every time. My child gets a bowl with rice chicken and extra cheese. I have had to ask multiple times for extra cheese as that is the only topping she gets. I should not have to repeat myself 3 times to get extra of 1 topping. You charge the same price whether I get 3 toppings or 1 so this I have an issue with. They have also started skimping on the rice and the meat. This is ridiculous to pay the same prices and receive less food. I also got a large chip as always and today it was filled the same amount as a regular chip. If this continues I will file formal complaints for every location I go to that I experience these problems. This is not how you treat your loyal customers. This company is going further and further down hill and as a customer for over 20 years I am seriously disappointed.
They ran out of fajitas, lettuce, and guacamole before 8 pm (they close at 11 pm). Also, the meat was lacking the flavor we expect from Chipotle.
Atmosphere: 4
Food: 3
Service: 3
Clean store but the manager is literally sitting there watching her staff move slow as molasses looking high tn on her own cloud 11-20-23 she’s scraping the grill for zero reason to look busy, better service is in Covington and that’s sad to say.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Chicken Burrito Bowl
The employees working 10/29 during the night shift were extremely nice and helpful! This is one of the good chipotles in the area. Will go to this location forever! Restaurant was also extremely clean.
I like chipotle… Their food is always consistent, tasty, and satisfying. I got the Carnitas burrito with brown rice black beans and all the fixings… super satisfying after a long day on the road.This particular restaurant was tired on the inside and the outside… I did not feel like I wanted to sit down inside… Luckily, I was taking my food to goThe staff, however, was excellent, attentive, and helpful… it’s always about the people in these were good people
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Burrito, Steak Burrito
I feel like chipotle as a whole has been on a decline as of late, not necessarily just this one but this location is just the most recent to piss me off. Parts of my orders are often incorrect or missing when I get them delivered but I don’t complain because I’m not the person looking for compensation. I will say in the rare occasions I have made a complaint, the restaurant has always done right by me. I’ve been served rotten guacamole that was not just brown but entirely inedible, have gotten the guacamole with unripened avocados taking up most of the cup, missing drinks, chips etc but today was a first. Today I ordered my usual order and sent my boyfriend to pick it up. Someone had taken our food. The resolution was just the feedback, “someone picked up your order.” They would not remake it or refund my money. I spend $40 on two burritos and some chips and you’re going to throw a “tough luck” at me? I call the restaurant and have to navigate an endless series of prompts only to be hung up on. I have to “chat with a pepper,” and have to go through more prompts. I’m 30 minutes into not having my lunch and being out $40. I’m over it. I manage to finally get resolution. A refund was issued and for all my trouble, a free drink. I don’t want the free stuff but thanks for a $3 drink I guess? Funny thing about that is I was already collecting a free drink with this order for the last time I ordered one and didn’t get it. I always talk up chipotle. I love their catering and have selected it for many office lunches. I eat there fairly often… or I did before they started screwing my orders up but now they just dismiss me when I tell them there is a problem. I’ll go somewhere else to hemorrhage money on stupid tacos
Atmosphere: 3
Food: 1
Service: 1
We ordered 2 bowls & 2 burrito shells that we asked to be wrapped separately in foil. The picture is what we received. And we asked for a container of the salad dressing, but didn't receive it ?. They weren't even busy and still couldn't get the order right.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Burrito
Went here for dinner. Scott High School swim team had a fundraiser, and the food and service was great.
Atmosphere: 5
Food: 5
Service: 5
The food is usually burnt.I had a buddy who worked at this location and apparently it's run by a bunch of kids that act shady and don't let you work the hours your scheduled.That alone is why I'll stop giving my business to them.But on the plus side at least buffalo wild wings is close by
Atmosphere: 1
Food: 1
Service: 1
Everytime I order online from this location, they always messed up the orders.How difficult is it to make a burrito and follow instructions?My nephew worked at this location and told us that it's being managed by kids who don't know what's going on half the time.Mentioned they don't even let you work the hours they give you.He tells me he's better off asking for change than trying to make anything off them.
Restaurantji Recommends
Ordered onlineOrdered double meat. I got about half a normal order of carnitas!A $16 burrito bowl you should be able to find the meat somewhere in there! Nope!
Food: 4
Service: 2
It's almost as if they do not put enough salt or lime in the guac here. Everything else is generally great! I visit this location more than the new Independence location, which is way closer to my house.
Food: 4
The portion size was laughable! I ordered a veggie bowl and asked for guac. They literally didn’t even scoop the guac and put what little was already in the spoon!
Atmosphere: 1
Food: 1
Service: 1
Place is ok as long as lady with the mask on doesn’t make your food .!!!! Barely puts any protein on bowls and rushes you through line . Employees making their own food bowls have plenty of protein in them !!!! Stay away when she is making your order !!!
Atmosphere: 1
Food: 2
Service: 1
Good food, but prices have gone up quite a bit since my last visit. Cost for 2 bowls and 2 drinks was $26, and one bowl only had the meat and rice.
Atmosphere: 5
Food: 5
Service: 5