We placed an online order on Nov. 11, and paid extra for express delivery. This order never came and had to be canceled, we have YET to get a refund. They keep saying we never got charged, but I have a charge on my bank account from them for the amount of the order on the day I placed the order. I have showed the local store this proof and they will NOT refund the money. We went in there yesterday to show them, got treated like trash and liars even though I had hardcore proof. I have contacted corporate complaints, BBB, hoping that something will get accomplished. This store is terrible. The only nice people that work here are in the electronics department, I have no issues with any of those employees. But your so called Head Team Lead, is a freaking joke. He did nothing to help us. Even though I showed him my bank app with the charge removed from my account and also showing him that there was no refund and also telling him if it had been a so called authorization charge, that the charge would have disappeared. NOTHING. He basically called the billing department and gave me the rudest call center employee that I have ever had the displeasure of speaking to, she was arguing with me like a child. I kept telling her, You guys charged me, no we didn't, no we didn't and I finally kept saying, Yes you did. I had to hang up on her because apparently she was behind the door when they handed out brains. I am so tired of dealing with this at all but they took my money, didn't provide a service, and have treated me like garbage the entire time. I don't know how many times I have to keep showing people these charges and trying to get this through to someone, but this company doesn't care at all. I mean look at the state of things when you walk in there. It takes forever to even find a person when you need help and they are rude whenever you ask for anything. This isn't the first time that I have had issues with Walmart online delivery, but the first time I did FINALLY get my money back after 2 weeks. They take money instantly, but make you wait two damn weeks to receive that money back??????? How is this even legal? The fact that in our small town, its Kroger and Walmart doesn't help anything. I guess I will have to start going to Danville Walmart where they actually seem to have a bit more sense. I don't know these days, I would rather give Bezos my money than this mess.
Rybo F.
I purchased walmart+ for the free same day delivery. Both times I've had delivery set for after 8 pm (they deliver up to 10 pm) I guess no one would pick it up for delivery. Once, I can understand, twice, for a yearly payment of $98, nope. gonna call Customer service for a $10 refund. I'll just do this for awhile until I get my $98 back, and then order for an earlier delivery.
Regina C.
Not one open checkout in store this morning. Elderly folks trying to self checkout and bag their own groceries from motorized chairs. One staff person in the area to assist but she could only do so much. Walmart you need to provide assistance to the elderly and physically challenged. Tons of staff meandering around the store, empty customer service area with two staff and yet customers struggling to check themselves out.
We placed an online order on Nov. 11, and paid extra for express delivery. This order never came and had to be canceled, we have YET to get a refund. They keep saying we never got charged, but I have a charge on my bank account from them for the amount of the order on the day I placed the order. I have showed the local store this proof and they will NOT refund the money. We went in there yesterday to show them, got treated like trash and liars even though I had hardcore proof. I have contacted corporate complaints, BBB, hoping that something will get accomplished. This store is terrible. The only nice people that work here are in the electronics department, I have no issues with any of those employees. But your so called Head Team Lead, is a freaking joke. He did nothing to help us. Even though I showed him my bank app with the charge removed from my account and also showing him that there was no refund and also telling him if it had been a so called authorization charge, that the charge would have disappeared. NOTHING. He basically called the billing department and gave me the rudest call center employee that I have ever had the displeasure of speaking to, she was arguing with me like a child. I kept telling her, You guys charged me, no we didn't, no we didn't and I finally kept saying, Yes you did. I had to hang up on her because apparently she was behind the door when they handed out brains. I am so tired of dealing with this at all but they took my money, didn't provide a service, and have treated me like garbage the entire time. I don't know how many times I have to keep showing people these charges and trying to get this through to someone, but this company doesn't care at all. I mean look at the state of things when you walk in there. It takes forever to even find a person when you need help and they are rude whenever you ask for anything. This isn't the first time that I have had issues with Walmart online delivery, but the first time I did FINALLY get my money back after 2 weeks. They take money instantly, but make you wait two damn weeks to receive that money back??????? How is this even legal? The fact that in our small town, its Kroger and Walmart doesn't help anything. I guess I will have to start going to Danville Walmart where they actually seem to have a bit more sense. I don't know these days, I would rather give Bezos my money than this mess.
I purchased walmart+ for the free same day delivery. Both times I've had delivery set for after 8 pm (they deliver up to 10 pm) I guess no one would pick it up for delivery. Once, I can understand, twice, for a yearly payment of $98, nope. gonna call Customer service for a $10 refund. I'll just do this for awhile until I get my $98 back, and then order for an earlier delivery.
Not one open checkout in store this morning. Elderly folks trying to self checkout and bag their own groceries from motorized chairs. One staff person in the area to assist but she could only do so much. Walmart you need to provide assistance to the elderly and physically challenged. Tons of staff meandering around the store, empty customer service area with two staff and yet customers struggling to check themselves out.
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