McDonald's

Name: McDonald's
Address: 1845 Georgetown Rd, Lexington, Kentucky, 40511, US
Telephone: (859) 785-0388
Price range: $
Rating: 1.7

$ • Fast Food, Coffee Shops, Burgers

Hours:
1845 Georgetown Rd, Lexington
(859) 785-0388

Menu Order Online

About McDonald's

McDonald's, a well-known fast-food chain, has recently been receiving mixed reviews from its customers. While some have noticed an improvement in the accuracy of orders and the quality of the food, others have experienced frustrating service issues.

One customer reported a positive experience, stating that the restaurant has been getting better at fulfilling orders correctly and serving better food after going through a difficult period. They now consider this location to be excellent.

However, another customer faced a minor inconvenience when they were given the wrong type of soda, which they had to address before leaving the premises. Unfortunately, the issue was not resolved to their satisfaction.

On a more concerning note, a third customer had a significantly negative experience. They had placed an order through the app for drive-thru pickup, but upon arrival, the drive-thru line was long, and they decided to go inside instead. After a lengthy wait, they were informed that they needed to log back into the app and change their order to "walk-in." The customer's phone had died, and they were not allowed to use a charger behind the counter. Despite offering to show their driver's license, the staff refused to hand over the customer's order, which had been sitting for 15 minutes and had become cold. The customer's request to have the order remade was also denied, leading to an overall frustrating and time-consuming experience.

These reviews highlight the mixed experiences customers have had at this McDonald's location, with some positive changes balanced by ongoing service and communication challenges.